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0;те
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On Apr 28, 2017 at 03:29:00

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dconnor Posted:
What is the main
number on the
account? And
which one is the
virtual number?
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On Apr 27, 2017 at 13:52:02

Trafford Posted:
Seems like a
simple
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rely exclusively
on a Vonage system
for our
...

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On Apr 27, 2017 at 05:42:50

diazou Posted:
Hello, It's
compatible with
Android your phone
software
? Thanks!
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IP PBX for small business
On Mar 28, 2017 at 07:42:33

jeddaisg Posted:
Hi all We have
a Vonage VOIP
system for our
office. Lately,
our call quality
...

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On Feb 23, 2017 at 12:33:52

beast321 Posted:
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many more
Dreamcast games
are opened up
recently.
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Av8rix Posted:
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On Jan 10, 2017 at 19:07:21

tplink Posted:
Im trying to add
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adapter to my home
network. I
currently have
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In The Forum:
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Topic:
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On Dec 05, 2016 at 06:35:11


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Vonage I have to document this problem, for the record, to warn others about this. I'm



I have to document this problem, for the record, to warn others about this. I'm sure our organization isn't the only one this has happened to.

BACKGROUND:

Nearly five months ago, our office moved locations to a University Campus. We had happily been using BellSouth's local/long distance service and had a number of lines with them. As we were moving to a university campus, however, where bellsouth is NOT the provider and the phone systems are internally regulated, we desparately wanted to keep our old phone number as we had a vast amount of people using the one we'd had for years to contact us. We downsized our Bellsouth account to hold the one primary phone number (to soon be ported to Vonage- we thought.) Upon moving, we immediately began business with Vonage, initiating the first of many attempts to transfer the old number. Insert months of waiting, numerous LNP attempts, numerous tech-support calls, numerous different faulty solutions, numerous false hopes, and numerous let-downs, and today I discover the root of the problem.

THE PROBLEM:

1) Bellsouth is LITERALLY UNABLE to change the 'service address' of our account from the old office location (because they CANNOT service the university address), though the 'billing address' has been updated to our university address for months (and yes- we're still being billed for them to hold a number so Vonage can port it)

2) Vonage is (direct quote from CC rep) "required by law to NOT change the physical address of the business due to the 911 dialing" and since we began business with Vonage upon moving, they have our new university address as the physical location (which is correct, but it's permanency is the cause of this problem).

3) The two addresses MUST match, or, Vonage cites, it is quite impossible to port your phone number for "security reasons".

SOLUTION:

Discontinue Service with both Vonage AND Bellsouth, loose our old phone number and hundreds of potential contacts, wonder why in the world so many people love this company, never know why it took so long and none of the CC reps or escalation people could figure this out, and finally- write a book on how to waste your money and loose business in the process.



Read The Full Thread:

LNP after relocation to Local non-service Area


It should not be impossible to fix this problem. I think the following will

jn13y posted "I have to document this problem, for the record, to warn others about this. I'm" on 02/02/2007

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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

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