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Vonage I have the same problem - only mine is worse - I tried to cancel at the end of my 12-month



I have the same problem - only mine is worse - I tried to cancel at the end of my 12-month commitment. I can only do that by being billed for a 13th month, which is effectively a 13 month commitment. That's fraud and straight lying to the customer. I was told that I couldn't even have called in advance to tell them the date I wanted it cancelled.

Here's the story I was about to post anyway...

When I signed up for Vonage, it was back when there was only a 12 month commitment.

About 3 months ago (my 12-month term was ending June 21), I called customer service regarding cancelling my account. I was fine paying the disconnect fee because service has been so poor.

The representative I talked to offered me a different option. They put me on a "0 minute" rate plan for $4.95 per month and said that I could cancel with no penalty at the end of my contract, and it would cost less than the early termination fee. They told me that I can't call in advance to cancel my service, so I should call on the first day after the end of my contract. Since it would be the first day of the billing cycle, they said, I would be able to get a refund on the charges.

After paying $13 per month after usage and taxes for 3 months, I finally called in. The person at the other end not only put me on hold for 10 minutes when I told her who I was switching to (in order to research and tell me why I shouldn't cancel), they told me that no - I would have to pay the entire 13th month bill for my half day of complete non-usage. I explained that I couldn't call the day before or I would be charged $39.99 and she responded by saying that they have a "policy" of billing for the 13th month and that their "billing software" doesn't allow them to reverse these charges. She acknowledged that I had called in months before, and that they had a recording of all conversations - but that she couldn't review the conversation I had with the other rep. When asked where in the terms of service it said 13 months instead of 12, she dodged the issue. She actually tried to look in the terms and had no success at all.

Per her advice, I emailed billing@vonage.com and got a canned response that they can't credit partial months.

Someone tell me, is there any kind of action (legal or otherwise) I can take that wouldn't cost me anything and that has some chance of success in getting my credit? They can't use the "billing software" excuse in court for deceptively locking me into a "13 month" contract instead of 12. I can't spend any money to recover $13 but I can't stay voiceless either. I'm going to be spreading the news wherever I can.



Read The Full Thread:

Vonage''s refund policy on cancellation


I just cancelled my Vonage service today and I was really appalled to hear that
Contact the attorney general of your State and Vonage's. Contact the Better Business
You could try calling your credit card company and telling them not to pay the charge.
I had the same issue called my CC company and got credit, I must say they are not winning
Hmmm . . . you must be looking at something different then the rest, all I use as a
I am sure you are a "lawyer" or working for "Vonage, the fraud internet phone company",
No, just someone who bothers to take the time to read those pesky "Terms of Service"

omnichad posted "I have the same problem - only mine is worse - I tried to cancel at the end of my 12-month" on 06/22/2007

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