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Vonage I have the same problem. I have a security gate where visitors call from a box that



I have the same problem. I have a security gate where visitors call from a box that rings my phone. I can talk to them and press 9 to open the gate. The strange thing is, it worked "ok", like every other time, when I first got Vonage 6 months ago. Now it never works. My phone rings, caller id shows it as the gate, then when I answer the phone I hear a click and the line is dead. The caller at the box gets a message on the screen that the line is busy. I contacted Vonage tech support via email. At first they said they had some problems with touch tones, but that wouldn't explain the way the call was handled by the Vonage phone modem. Then I got an email reply from Vonage that said ...
"In regards to your email, I have made changes to your device regarding this problem. Please be advised that Vonage can not support a system like this and there are no troubleshooting steps we can provide regarding this."
It still doesn't work at all.
I didn't change my phone number when I switched to Vonage, so there was no change made to the security gate box. There are residents here who have the security gate call their cell phones, and that works fine. So the security gate works on a land line and on a cell phone, but not on a Vonage Voip phone. Or at least not on mine.
I have a Motorola SurfBoard cable modem feeding a Motorola VT1005 phone modem, that feeds a Uniden multi-handset phone system and a Linksys wireless router.
I tried forwarding my Vonage line to my cell phone to see it that would work, but there isn't any difference. Evidently the forwarded call goes initially to the phone modem then to the cell phone, The home/Vonage phone rings once, and the cell phone never rings (only for the security gate ... the call forwding works fine for all other calls).
If anyone has any ideas or words of wisdom I'd love to hear them.
I'm going to try switching the number that the gate calls to my cell phone, which isn't a good solution for situations when I'm unable to answer my cell phone and my wife is at home expecting a visitor to call from the gate.
Thanks,
Dan



Read The Full Thread:

Gated Community Intercom Won''t Work on my Vonage


I live in a gated community, where a visitor would need to enter in my gate code,
I think you need to talk to whoever maintains the gate system. If you changed numbers
I have the same type system and works fine with Vonage. I believe the issue is that
We are experiencing the exact same issue as the previous post, including the fact
I too am experiencing this with the gate at my community. I moved my exisiting number
I too am having the issue with the "9" key tone not being recognized by my entry gate.
i suspect that this is correct. I'm not up on it, but I think the control tones are
Rapid pressing of the 9 key doesn't work either. I think my phone has particularly
Update: I tried using a cordless phone that emits a continuous tone when the key

droller02 posted "I have the same problem. I have a security gate where visitors call from a box that" on 12/19/2006

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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

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