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Vonage I have the exact problem with my RTP300, FW 1.01.07. Static only on my end. I can



I have the exact problem with my RTP300, FW 1.01.07. Static only on my end. I can hear the other person fine but there is static on my end. I even have static when I unpluged the RTP300 from the internet. The only cables I plugged in were the power cable and an RJ11 cable to a corded phone directly to line 1. I tried 2 different RJ11 cables and 2 different phones. When you pick up the receiver on the telephone, you hear a pre-recorded message about the network being unavailable. I still had static, even though the RTP300 was not connected to the internet! Trying to explain this to Vonage tech support was very painful! After 2 hours and multiple call backs, then being transferred to advanced tech support and being hung up on, I got real pissed and told them they either send me a new phone adapter or I would be switching back to Verizon. A new RTP300 is on the way. They also gave me another option by giving me a $40 credit and I could purchase a new phone adapter. I'll try the new RTP300 first. I have had Vonage for a little over a year and it has been great until the past month or so when it started with the static problem. I thought it was something Comcast was doing. I had read a previous post about using a different power supply as the RTP300 PS is grounded. I tried my WRT54GS supply which is not grounded but 12V and 1000 mA. I still had the static problem. The new RTP300 should be here in 2 days. I'll let you know if it fixes the problem. The tech also informed me the PAP2 V2 has a newer TI chipset. I'll switch to it if I still have problems.

I tried to get them to give me a different model but they would not. I had the same experience with the static going away sometimes after power cycling but it always came back.



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Terrible Phone Line Static


1. Chicago, IL 2. Comcast – Cable 3. Download 1515 / 306 (Kbps) Upload
Try changing phone ports. You can do that on line now. If that doesn't work, see
I've tried putting the RTP300 right after the modem with no luck still tons of static.
The RTP300 has two phone ports. Assuming that you have just one Vonage line, you're
If the problem is really "static" and not VoIP related noise, you should check
I've already tried that plugged the Adapter right after the modem and plugged
It seems like your ATA is in the process of slowly failing - have you tried a different
I agree. That would be my next step.
contact vonage & have them roll back the firmware. this will normally fix
I called Vonage support again did all the power cycle stuff. Per their request

dcronshaw posted "I have the exact problem with my RTP300, FW 1.01.07. Static only on my end. I can" on 02/21/2007

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