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Review: My First Day With Vonage, Excellent!
Review: My First Day With Vonage, Excellent!



Great Price, No Complaints
Great Price, No Complaints



You need some common sense.
You need some common sense.



Vonage Customer Review: One month with Vonage, and...
Vonage Customer Review: One month with Vonage, and...




Vonage Reviews

Vonage I have the exact problem with my RTP300, FW 1.01.07. Static only on my end. I can



I have the exact problem with my RTP300, FW 1.01.07. Static only on my end. I can hear the other person fine but there is static on my end. I even have static when I unpluged the RTP300 from the internet. The only cables I plugged in were the power cable and an RJ11 cable to a corded phone directly to line 1. I tried 2 different RJ11 cables and 2 different phones. When you pick up the receiver on the telephone, you hear a pre-recorded message about the network being unavailable. I still had static, even though the RTP300 was not connected to the internet! Trying to explain this to Vonage tech support was very painful! After 2 hours and multiple call backs, then being transferred to advanced tech support and being hung up on, I got real pissed and told them they either send me a new phone adapter or I would be switching back to Verizon. A new RTP300 is on the way. They also gave me another option by giving me a $40 credit and I could purchase a new phone adapter. I'll try the new RTP300 first. I have had Vonage for a little over a year and it has been great until the past month or so when it started with the static problem. I thought it was something Comcast was doing. I had read a previous post about using a different power supply as the RTP300 PS is grounded. I tried my WRT54GS supply which is not grounded but 12V and 1000 mA. I still had the static problem. The new RTP300 should be here in 2 days. I'll let you know if it fixes the problem. The tech also informed me the PAP2 V2 has a newer TI chipset. I'll switch to it if I still have problems.

Speed test statistics
-
Download speed: 7961840 bps
Upload speed: 732072 bps
Quality of service: 87 %
Download test type: socket
Upload test type: socket
Maximum download pause: 61 ms
Average download pause: 1 ms
Minimum round trip time to server: 17 ms
Average round trip time to server: 17 ms

Voip test statistics
-
Jitter: you -> server: 4.8 ms
Jitter: server -> you: 8.0 ms
Packet loss: you -> server: 0.0 %
Packet loss: server -> you: 0.0 %
Packet discards: 0.0 %
Packets out of order: 0.0 %
Number of supported Voip lines: 12
Estimated MOS score: 3.9



Read The Full Thread:

Terrible Phone Line Static


1. Chicago, IL 2. Comcast – Cable 3. Download 1515 / 306 (Kbps) Upload
Try changing phone ports. You can do that on line now. If that doesn't work, see
I've tried putting the RTP300 right after the modem with no luck still tons of static.
The RTP300 has two phone ports. Assuming that you have just one Vonage line, you're
If the problem is really "static" and not VoIP related noise, you should check
I've already tried that plugged the Adapter right after the modem and plugged
It seems like your ATA is in the process of slowly failing - have you tried a different
I agree. That would be my next step.
contact vonage & have them roll back the firmware. this will normally fix
I called Vonage support again did all the power cycle stuff. Per their request

dcronshaw posted "I have the exact problem with my RTP300, FW 1.01.07. Static only on my end. I can" on 02/20/2007

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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

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