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Vonage I have the 500 minute plan and my fax has been unable to transmit for at least the



I have the 500 minute plan and my fax has been unable to transmit for at least the last six months, even though it receives fine. I finally called support and they told me to disable ECM and reduce baud rate to 9600, and now it seems to be working. I sent a couple of b/w faxes and one in color (took many minutes), and they all made it through.
This was the problem: When I sent a fax, the receiving machine would answer, but my handshake tone at the other end seemed to be so weak that the receiving machine would not detect it and establish a link (even though voice calls are loud and clear in both directions).
The baud adjustment on my fax (Canon) refers to "starting rate," suggesting that it will start out at the lower speed to establish the link, then try to speed up during the transmission. During the color transmission it displayed "ECM" and "G3," which would indicate that it managed to speed things up during the call.
I guess I should have called tech support earlier, but I am annoyed because when I signed up for the service, I specifically asked if my existing fax would work on the line, and was assured that it would. This was the time I should have been advised what adjustments might be needed. For months I have been using my telco line for outgoing faxes, paying the long distance charges. I thought it was the fax machine's fault, I even bought a new one. We'll see if it keeps working.
I strongly advise Vonage to let new customers know that they may have to make some adjustments to their fax machines for reliable operation. It could save a lot of frustration.



Read The Full Thread:

Faxing Issues


Hi, I have been having problems using my fax machine as of late with Vonage. When
Whoops, is this the wrong forum?
Yes, you probably should have asked this in the Fax forum, it will probably be moved. I
It seems there is a common thread to all the postings here. Folks are trying to get
Vonage does not guarnatee that you can send faxes through your Vonage line. If

craigcul posted "I have the 500 minute plan and my fax has been unable to transmit for at least the" on 05/28/2005

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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

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