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Bill18164 Posted:
For years when I
accessed my mail
box the response I
heard was “please
enter your
...

In The Forum:
Vonage
Topic:
Voicemail Problem
On Jul 24, 2014 at 22:15:20

justwarner Posted:
Hi guys,  I
plan to install a
new in-house PBX,
but I'm not secure
in my knowledge,
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Jul 24, 2014 at 07:44:54

adamnmurad Posted:
I talk very, very
infrequently on
the phone. I'm
thinking of
switching to a
data-only
...

In The Forum:
Vonage
Topic:
Use with iPhone, and switch to data-only plan?
On Jul 21, 2014 at 14:29:35

szurcsii Posted:
Hey! I'm
planning to build
my own voip alarm
system. I found a
guide that looks
...

In The Forum:
Fax - Tivo - Alarms
Topic:
Alarm systems and VOIP
On Jun 27, 2014 at 01:09:10

DSewhuk Posted:
The last week I
have seen a
similar issue. I
have gotten 2
simultaneous calls
outbound
...

In The Forum:
Vonage
Topic:
Outbound calls showing when no call is being made
On Jun 11, 2014 at 23:25:10

HtomSirveaux Posted:
Rather than be
long and wordy,
I'll get right to
the point(s): -
Have had VDV23
...

In The Forum:
Vonage
Topic:
VDV23 - Max Upstream?
On Jun 10, 2014 at 18:18:46

revrob Posted:
I've only just
signed up for
Vonage service a
couple of days ago
and set up the kit
...

In The Forum:
Vonage UK
Topic:
Witholding Caller ID from display and the BT 1471 service
On May 22, 2014 at 16:45:07

dconnor Posted:
Try: MODEM
->SWITCH V->
BROWSER ->
-> VONAGE
...

In The Forum:
Vonage
Topic:
Internet via Vonage is only 50Mbps
On May 18, 2014 at 12:31:40

harshal45 Posted:
Hello, I have a
105Mbps Comcast
connection. When I
make a wired
connection to
...

In The Forum:
Vonage
Topic:
Internet via Vonage is only 50Mbps
On May 17, 2014 at 10:46:09

johnnyc14 Posted:
The issue you are
having is related
to your Direct TV
set-top box. From
time to time,
...

In The Forum:
Vonage
Topic:
Outbound calls showing when no call is being made
On May 10, 2014 at 10:30:44


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Should have signed up sooner!!!!
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Vonage I have removed my last name and account numbers To whom it may concern, My



I have removed my last name and account numbers
To whom it may concern,

My name is Ray and on 12-10-05 I signed up for Vonage phone service. My account number was. When I signed up the operator said that if I did not what to port over my number at that time “we could do it at a later date.” I wanted to try their service first.
On 12-22-05 I called back to port over my number. The new operator said I would need to start a new account so that my service would not be interrupted. So he started a new account. About two week later a new phone adaptor shows up at my house. So I call customer service and ask them why I had received something I had not ordered. They informed me that I had signed up for a new service with an early cancellation penitently. After numberless calls back to customer service I cancelled service with Vonage. On 1-5-06 I received an email saying that my service was cancelled. On 1-6-06 Vonage ported my number over to their service and I have been without dial tone ever since. When I contacted them the service rep said that they had not cancelled all of my accounts and it was not their fault. I have called Vonage many times on payphone or cell phone to try to resolve this issue. On 1-9-06 one of their service reps said that if I started a third account they would be able to restore dial tone in six hours. Then I could start the port of my number back to my provider. This “mistake” of theirs, would only cost me about 57.78. As of today 1-10-06 I’m still without dial tone. To resolve this issue I would like Vonage to wave all fee’s and costs for the time to port my number back to my provider. I do not know if Vonage broke any laws in porting my number over after I cancelled service but this has taken up a lot of my time. I would like to see Vonage fined for their action or non reaction to my circumstance. I do not think it reasonable for a customer to be without phone service for this length of time.
Regards,
Ray



Read The Full Thread:

my Letter to the FCC


Ray, I would like to help you but this is a bit confusing for me... So you started
Hi trowski, Thanks for the reply. If you call my number a recording come on and
But didn't you initialize the port of you old number over?
hmmmm can't help but put my two cents worth in. Ray if it were me I would wait
Yes I did initialize the port of my number but cancelled before they ported. My
Or maybe one of the helpful reps (coldgin) might be able to help you out...
Thanks maryjane, I going out to lunch and will try to call them back on a pay
Oh no i ain't getting near this one. Rebates make me cringe too.
Just look at it as I thought highly enough of you to recommend your help... :wink:

rays posted "I have removed my last name and account numbers To whom it may concern, My" on 01/10/2006

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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

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