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Vonage I have removed my last name and account numbers To whom it may concern, My



I have removed my last name and account numbers
To whom it may concern,

My name is Ray and on 12-10-05 I signed up for Vonage phone service. My account number was. When I signed up the operator said that if I did not what to port over my number at that time “we could do it at a later date.” I wanted to try their service first.
On 12-22-05 I called back to port over my number. The new operator said I would need to start a new account so that my service would not be interrupted. So he started a new account. About two week later a new phone adaptor shows up at my house. So I call customer service and ask them why I had received something I had not ordered. They informed me that I had signed up for a new service with an early cancellation penitently. After numberless calls back to customer service I cancelled service with Vonage. On 1-5-06 I received an email saying that my service was cancelled. On 1-6-06 Vonage ported my number over to their service and I have been without dial tone ever since. When I contacted them the service rep said that they had not cancelled all of my accounts and it was not their fault. I have called Vonage many times on payphone or cell phone to try to resolve this issue. On 1-9-06 one of their service reps said that if I started a third account they would be able to restore dial tone in six hours. Then I could start the port of my number back to my provider. This “mistake” of theirs, would only cost me about 57.78. As of today 1-10-06 I’m still without dial tone. To resolve this issue I would like Vonage to wave all fee’s and costs for the time to port my number back to my provider. I do not know if Vonage broke any laws in porting my number over after I cancelled service but this has taken up a lot of my time. I would like to see Vonage fined for their action or non reaction to my circumstance. I do not think it reasonable for a customer to be without phone service for this length of time.
Regards,
Ray



Read The Full Thread:

my Letter to the FCC


Ray, I would like to help you but this is a bit confusing for me... So you started
Hi trowski, Thanks for the reply. If you call my number a recording come on and
But didn't you initialize the port of you old number over?
hmmmm can't help but put my two cents worth in. Ray if it were me I would wait
Yes I did initialize the port of my number but cancelled before they ported. My
Or maybe one of the helpful reps (coldgin) might be able to help you out...
Thanks maryjane, I going out to lunch and will try to call them back on a pay
Oh no i ain't getting near this one. Rebates make me cringe too.
Just look at it as I thought highly enough of you to recommend your help... :wink:

rays posted "I have removed my last name and account numbers To whom it may concern, My" on 01/10/2006

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1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

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