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mikebrown Posted:
Hello
there, Please
check out -
http://www.vonage-
forum.com/home-wir
ing-installation-g
uide.html
...

In The Forum:
Hard Wiring - Installation
Topic:
Hardwiring in a Rental House
On Oct 24, 2017 at 22:29:48

mikebrown Posted:
Hello, I think
you should consult
it with the Expert
they can surely
help you
...

In The Forum:
Hard Wiring - Installation
Topic:
Hardwiring in a Rental House
On Jun 24, 2017 at 09:15:34

Haniltery Posted:
For wipe call
history also some
of the offline, in
gengral , it
usually apply to
...

In The Forum:
Vonage
Topic:
How to Delete call history from online account?
On May 09, 2017 at 06:14:26

diana87 Posted:
You have to use
VPN service to
bypass
Geo-restrictions
and get free
access while
...

In The Forum:
Vonage
Topic:
Recent calling problem from Egypt
On May 02, 2017 at 17:28:06

dconnor Posted:
What is the main
number on the
account? And
which one is the
virtual number?
...

In The Forum:
Vonage UK
Topic:
How do you call 999
On Apr 27, 2017 at 18:52:02

Trafford Posted:
Seems like a
simple
question. We
rely exclusively
on a Vonage system
for our
...

In The Forum:
Vonage UK
Topic:
How do you call 999
On Apr 27, 2017 at 10:42:50

diazou Posted:
Hello, It's
compatible with
Android your phone
software
? Thanks!
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Mar 28, 2017 at 12:42:33

jeddaisg Posted:
Hi all We have
a Vonage VOIP
system for our
office. Lately,
our call quality
...

In The Forum:
Vonage
Topic:
Ethernet Cable; Wiring schematic? 568-B?
On Feb 23, 2017 at 18:33:52

beast321 Posted:
I don't know if
you heard, that
many more
Dreamcast games
are opened up
recently.
...

In The Forum:
Fax - Tivo - Alarms
Topic:
Using phone as a dial up modem for Dreamcast Gaming
On Feb 16, 2017 at 03:16:51

Av8rix Posted:
Sorry to start a
new thread on an
old topic but when
I google “Vonage
MAC address
...

In The Forum:
Vonage
Topic:
New adapter and router -- MAC change
On Jan 11, 2017 at 01:07:21


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Vonage Customer Reviews
Salt Lake City: impressions after several months
Salt Lake City: impressions after several months



Review: My First Day With Vonage, Excellent!
Review: My First Day With Vonage, Excellent!



Great Price, No Complaints
Great Price, No Complaints



You need some common sense.
You need some common sense.



Vonage Customer Review: One month with Vonage, and...
Vonage Customer Review: One month with Vonage, and...




Vonage Reviews

Vonage I have recently become a Vonage customer and I am utterly disappointed in the service



I have recently become a Vonage customer and I am utterly disappointed in the service I have received.

When I initially signed up for the service I was given incorrect information by an associate from the very start. I specifically asked two key questions that were conditions for me utilizing the service.

1. That an International call block would be available to block calls overseas whilst still making available select countries that were free of charge.
2. That I would be able to call certain countries for free.

In both of these cases incorrect information was given to me by an associate.
When asked about the call block option she was not sure if your service could actually do what I requested. She then proceeded to check if it could be done, After a few minutes of double checking with whom ever she said “yes our service can do that” this as we both now know be cannot be done.

Secondly she volunteered the information that England would be a calling option. She did not indicate cell phones were not part of the free calling plan. She just indicated England would be free. I even went as far as asking her again and she confirmed her statement with no mention of these restrictions of this option.

My actions were based on incorrect information related to me by your associate and as a result I am experiencing discrepancies. Adding insult to injury I am receiving some of the worst customer service I have encountered , and I should know I have a customer service background. No one has apologized for the incorrect information that was given to me additionally, I have not be contacted by the "team leaders" and mangers after they have promised to “get back with me”

Team leader Daniel has specifically been slow in getting me key information and has treated my issue very trivially. It is approaching two weeks since I have contacted Vonage about this problem and I not received a resolution to this matter; this is utterly unacceptable.

It is my hope that this letter reaches someone in the company that can assist me and rectify the errors in my bill. If any one has any suggestions or persons of interest that I can contact in this matter it would certainly be an enormous help.

Chad Felix



Read The Full Thread:

Customer Care Nightmare


Hello, a quick look at the 'rates' page at: http://www.vonage.ca/intrates.php?lid=nav_intrates
this forum isn't associated with Vonage directly, (it's not owned or opreated
right on webfors on the international call rates.i do believe its stated in the

warrior posted "I have recently become a Vonage customer and I am utterly disappointed in the service" on 11/01/2006

Vonage Service Plans


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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

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