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Vonage I have read of some of the many fax problems people are having, but I'm not sure the



I have read of some of the many fax problems people are having, but I'm not sure the proposed solutions apply in my case.

I have two Vonage lines, one dedicated for fax. It is not a special Vonage fax line but a 2nd "regular" line that I use for fax only. The reason I got a 2nd "regular" line is that I wanted to port my old fax number (with a special fax line you have to take whatever number Vonage gives you, it was only $5/month more and worth it to me to keep the number). I spoke with Vonage about doing this before signing up and they said it would work fine.

Well, it hasn't. I seem to be able to receive faxes just fine but I cannot send them. And it would appear to have nothing to do with my fax machine because I have tested the connection by picking up the handset and dialing the fax number I was trying to send to, just to hear what is happening, and the call rings and then there is a click as though it is being answered by the fax machine at the other end, but there is no fax tone "handshake", just silence after the click. I have tried this on both of my Vonage lines calling out on a handset to multiple fax numbers, the same problem occurs every time. I have even used different handsets from different manufacturers, makes no difference. If I immediately call these same fax numbers on a POTS line or my cellular phone I hear the fax handshake, so I know the fax at the other end is working.

My broadband is Comcast cable. I use this fax line for business (again, why I opted for a "regular" Vonage line for the fax so I could port my old business fax number), so it is important I get the fax working properly.

Otherwise I really like Vonage as a voice telephone service, haven't had any other problems. I made a 3-way call the other day and the other parties were amazed at how well they could hear each other, the best 3-way call they had ever been on that didn't go through a conference call service.

I just need to get this fax problem fixed. I cannot adjust the baud rate on my fax machine, but again since I am finding the problem even when I call with a handset I can't imagine the problem is in my fax machine. I haven't tried dialing the *99 prefix yet, I just found this forum and read about this prefix tonight. What is that prefix supposed to do? I also read the tip about using a 2-lead phone cord, I just went and checked and sure enough I am using a 4-lead cord, but it is strung through a ceiling and I can't get a different cord from my adapter to the fax machine - could I just use a female-to-female adapter at the end and use a short 2-lead cord for the last connection?

Any thoughts, any other ideas? Thanks.



Read The Full Thread:

adding to the list of fax problems


Update: I attached a 2-lead phone cord between the regular line and the fax machine,
I am having the same problem with Faxing. Receive fine but can't send. I have an
I have a couple of officejet 7110, that were set to connect at highest speed 33K,
When trying to get my DirecTivo unit to work over a Vonage line, I was told the *99
I've been working all day to get this fax working. I have an HP Officejet 5510 and
I have been able to fax successfully using the *99, but it only worked for me with
where would i find this to change the parameters on my 6110 to 0?
Try this . . . Charlie's Solution

jreish posted "I have read of some of the many fax problems people are having, but I'm not sure the" on 02/25/2005

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