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mikebrown Posted:
Hello
there, Please
check out -
http://www.vonage-
forum.com/home-wir
ing-installation-g
uide.html
...

In The Forum:
Hard Wiring - Installation
Topic:
Hardwiring in a Rental House
On Oct 24, 2017 at 22:29:48

mikebrown Posted:
Hello, I think
you should consult
it with the Expert
they can surely
help you
...

In The Forum:
Hard Wiring - Installation
Topic:
Hardwiring in a Rental House
On Jun 24, 2017 at 09:15:34

Haniltery Posted:
For wipe call
history also some
of the offline, in
gengral , it
usually apply to
...

In The Forum:
Vonage
Topic:
How to Delete call history from online account?
On May 09, 2017 at 06:14:26

diana87 Posted:
You have to use
VPN service to
bypass
Geo-restrictions
and get free
access while
...

In The Forum:
Vonage
Topic:
Recent calling problem from Egypt
On May 02, 2017 at 17:28:06

dconnor Posted:
What is the main
number on the
account? And
which one is the
virtual number?
...

In The Forum:
Vonage UK
Topic:
How do you call 999
On Apr 27, 2017 at 18:52:02

Trafford Posted:
Seems like a
simple
question. We
rely exclusively
on a Vonage system
for our
...

In The Forum:
Vonage UK
Topic:
How do you call 999
On Apr 27, 2017 at 10:42:50

diazou Posted:
Hello, It's
compatible with
Android your phone
software
? Thanks!
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Mar 28, 2017 at 12:42:33

jeddaisg Posted:
Hi all We have
a Vonage VOIP
system for our
office. Lately,
our call quality
...

In The Forum:
Vonage
Topic:
Ethernet Cable; Wiring schematic? 568-B?
On Feb 23, 2017 at 18:33:52

beast321 Posted:
I don't know if
you heard, that
many more
Dreamcast games
are opened up
recently.
...

In The Forum:
Fax - Tivo - Alarms
Topic:
Using phone as a dial up modem for Dreamcast Gaming
On Feb 16, 2017 at 03:16:51

Av8rix Posted:
Sorry to start a
new thread on an
old topic but when
I google “Vonage
MAC address
...

In The Forum:
Vonage
Topic:
New adapter and router -- MAC change
On Jan 11, 2017 at 01:07:21


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Vonage I have previously done tech support for them and they are not entirely wrong here.



I have previously done tech support for them and they are not entirely wrong here. I'll explain it much better than the rep you spoke with.

When anyone receives a call, their telephone company will perform a database lookup on the incoming number if it does not have an existing record stored for that number.

Now if you call someone on Verizon lets say, Verizon cant lookup your number in Vonage's database because Vonage doesnt have one to support outbound CallerID w/Name (CNAM). So as a fallback it uses whatever it has on record which in your case is a misspelled version of your name.

Vonage does have some kind of rudementary database however where they can adjust the name value for all their numbers to "Unknown" to be consistent since they don't send your name outbound.

So with that the other thing that can happen is that the phone company receiving the call has simply not updated their callerID records any time recently and thats why your misspelled name is still appearing.

Long story short, if Vonage has "Unknown" set in their system for your number, there is nothing they can really do to correct the receiving carrier's system. You could have your friend or family member call their phone company to try and resolve it but more than likely they will just update the record and it will begin displaying "Unknown 1-XXX-XXX-XXXX"

To others who may know more please correct me if I'm wrong but this is basically the case. The Vonage tech support rep may not have been fully trained when you spoke to him or her.


Good Luck



Read The Full Thread:

Incorrect Outbound Caller ID Name


What's happening is that when I call someone, their caller ID reads my number along
One more thing that I might add. If your name, spelled correctly or incorrectly,
Thanks for the replies. I did port from Cox Communications to Vonage back
not trying to hijack this persons thread but i am having simalar issues, heres
Paulie, Your only solution is to just wait it out until the phone companies
vonage doesn't support OB CID with name. if your name shows you are lucky. you can
I wish Vonage would announce and admit this limitation to prospective customers
Just so that everyone understands, even if Vonage were to have their LEC's and
Then where does the company named, Intrado, come into this. They have contacted

bngdup posted "I have previously done tech support for them and they are not entirely wrong here." on 09/26/2008

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