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Vonage I have previously done tech support for them and they are not entirely wrong here.
I have previously done tech support for them and they are not entirely wrong here. I'll explain it much better than the rep you spoke with.
When anyone receives a call, their telephone company will perform a database lookup on the incoming number if it does not have an existing record stored for that number.
Now if you call someone on Verizon lets say, Verizon cant lookup your number in Vonage's database because Vonage doesnt have one to support outbound CallerID w/Name (CNAM). So as a fallback it uses whatever it has on record which in your case is a misspelled version of your name.
Vonage does have some kind of rudementary database however where they can adjust the name value for all their numbers to "Unknown" to be consistent since they don't send your name outbound.
So with that the other thing that can happen is that the phone company receiving the call has simply not updated their callerID records any time recently and thats why your misspelled name is still appearing.
Long story short, if Vonage has "Unknown" set in their system for your number, there is nothing they can really do to correct the receiving carrier's system. You could have your friend or family member call their phone company to try and resolve it but more than likely they will just update the record and it will begin displaying "Unknown 1-XXX-XXX-XXXX"
To others who may know more please correct me if I'm wrong but this is basically the case. The Vonage tech support rep may not have been fully trained when you spoke to him or her.
Good Luck
Read The Full Thread: Incorrect Outbound Caller ID Name
• What's happening is that when I call someone, their caller ID reads my number along
• One more thing that I might add. If your name, spelled correctly or incorrectly,
• Thanks for the replies.
I did port from Cox Communications to Vonage back
• not trying to hijack this persons thread but i am having simalar issues, heres
• Paulie,
Your only solution is to just wait it out until the phone companies
• vonage doesn't support OB CID with name. if your name shows you are lucky. you can
• I wish Vonage would announce and admit this limitation to prospective customers
• Just so that everyone understands, even if Vonage were to have their LEC's and
• Then where does the company named, Intrado, come into this. They have contacted
bngdup posted "I have previously done tech support for them and they are not entirely wrong here." on 09/26/2008 |
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