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tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have
...

In The Forum:
Hard Wiring - Installation
Topic:
Vonage behind switch
On Dec 05, 2016 at 06:35:11

DWSupport Posted:
After recent
Vonage update that
took place on the
4th and 5th of
Nov. E-mails with
...

In The Forum:
Vonage
Topic:
Voicemail Not Forwarding to Outlook Accounts
On Nov 10, 2016 at 12:23:26

peterlee Posted:
Had a call from a
Hospital in Ajax,
Ontario to my home
in
Scarborough, Onta
rio
...

In The Forum:
Vonage Canada
Topic:
Hospital Incoming call unable to connect
On Nov 08, 2016 at 11:59:50

TELLDOUG Posted:
I am looking for a
product that will
make my phone ring
louder so I can
hear using
...

In The Forum:
Vonage
Topic:
Looking for a ringer ameliorate
On Oct 26, 2016 at 09:21:30

HildBeft Posted:
You can recollect
password by
connecting the
router to your pc
and open the
browser
...

In The Forum:
Hard Wiring - Installation
Topic:
How to arrive at wifi password?
On Oct 20, 2016 at 05:05:49

HildBeft Posted:
Great tips..
Thanks for sharing
...

In The Forum:
Hard Wiring - Installation
Topic:
How to have Vonage and another land line?
On Oct 20, 2016 at 04:55:03

massrman Posted:
The devices are
available at
different price
margins , please
share your
estimated
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:48:03

massrman Posted:
Hi these are most
commonly used SIP
PBX interops and
their
configuration
guides,
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:37:45

Sammy00 Posted:
Has anyone setup a
W52p phone for
vonage? I have
a W52p with two
wireless handsets,
...

In The Forum:
Hard Wiring - Installation
Topic:
W52p Setup
On Aug 30, 2016 at 10:38:01

James44 Posted:
Hi, I am
looking for a good
Sip Trunking
provider in
Canada. they
should offer
...

In The Forum:
Vonage
Topic:
A good sip trunking provider
On Jul 17, 2016 at 23:42:46


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Vonage I have previously done tech support for them and they are not entirely wrong here.



I have previously done tech support for them and they are not entirely wrong here. I'll explain it much better than the rep you spoke with.

When anyone receives a call, their telephone company will perform a database lookup on the incoming number if it does not have an existing record stored for that number.

Now if you call someone on Verizon lets say, Verizon cant lookup your number in Vonage's database because Vonage doesnt have one to support outbound CallerID w/Name (CNAM). So as a fallback it uses whatever it has on record which in your case is a misspelled version of your name.

Vonage does have some kind of rudementary database however where they can adjust the name value for all their numbers to "Unknown" to be consistent since they don't send your name outbound.

So with that the other thing that can happen is that the phone company receiving the call has simply not updated their callerID records any time recently and thats why your misspelled name is still appearing.

Long story short, if Vonage has "Unknown" set in their system for your number, there is nothing they can really do to correct the receiving carrier's system. You could have your friend or family member call their phone company to try and resolve it but more than likely they will just update the record and it will begin displaying "Unknown 1-XXX-XXX-XXXX"

To others who may know more please correct me if I'm wrong but this is basically the case. The Vonage tech support rep may not have been fully trained when you spoke to him or her.


Good Luck



Read The Full Thread:

Incorrect Outbound Caller ID Name


What's happening is that when I call someone, their caller ID reads my number along
One more thing that I might add. If your name, spelled correctly or incorrectly,
Thanks for the replies. I did port from Cox Communications to Vonage back
not trying to hijack this persons thread but i am having simalar issues, heres
Paulie, Your only solution is to just wait it out until the phone companies
vonage doesn't support OB CID with name. if your name shows you are lucky. you can
I wish Vonage would announce and admit this limitation to prospective customers
Just so that everyone understands, even if Vonage were to have their LEC's and
Then where does the company named, Intrado, come into this. They have contacted

bngdup posted "I have previously done tech support for them and they are not entirely wrong here." on 09/26/2008

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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

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