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Vonage I have now signed up, and am quite happy and getting to the stage where I think I will



I have now signed up, and am quite happy and getting to the stage where I think I will be getting rid of BT!!! WOOHOO!

I have the D-Link Adaptor, which seems to be working quite well. I have not checked on the Caller ID side as yet....will check it soon.

Since transferring from Freetalk to Vonage in September, Caller Display has not been working. I see there are a few others who have experienced the same problem, despite the claim by Vonage that their service is "compatible with any Caller Display-enabled touch-tone phone or device."
http://www.vonage.co.uk/features.php?feature=caller_id

Vonage technical support have unfortunately not been much help. Initially they would reset the line or do something to the account and say the issue was resolved (when it wasn't), eventually I got someone who said it could be my phone (VTech Mirage C112 DECT cordless phone). I told him that Caller Display worked fine on that model with Freetalk, but he said he had a troubleshooting checklist and that I should firstly try a different phone before he could do anything else.

So I went and bought a new phone - Binatone Fusion 2210. And it still doesn't work.

Any advice on what exactly I should tell Vonage support to get them to look into the issue seriously?

(My router is the Motorola VT2442)



Read The Full Thread:

Has the caller display issue been resolved?


Since transferring from Freetalk to Vonage in September, Caller Display has
Similiar problems here. Numerous emails with support. We have sorted your problem
I too have this problem. Interestingly it only started when my Linksys device
I too have had the same problems. Just to confirm, I received this email last
I too have a Motorola VT2442 device and no caller display. Vonage have given up
Totally with you there. Freetalk used to just work. At present I have no caller
Olijack is your phone a Freetalk branded phone that DSG were selling when
Nope I have an NTL VS2000 phone which works perfectly with caller display on a UK
I have Panasonic kx phone connected to motorola vt2442. It used to work initially
I must admit I agree, being an ex-Freetalk customer, everything worked with Freetalk

Smartie27 posted "I have now signed up, and am quite happy and getting to the stage where I think I will" on 05/25/2007

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1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

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HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

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