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Vonage I have not faced this problem since I chose to keep all my components separate rather
I have not faced this problem since I chose to keep all my components separate rather than integrated, but nevertheless it should work. Circuit City will usually follow the policy and exchange the unit at no cost if you are having a problem. But, you are probably correct, they will reduce the price and sell it again. I hope that isn't the case, but it seems to be the best way to recover for these guys. But, I would have a talk with Circuit City explaining that they are selling a product tied to Vonage that didn't work because of the MAC address. If you tell them that you have little interest in bringing back a second one (and I would be talking to a manager) they may take an interest in helping track the problem. I have seen that at Best Buy. Getting products returned causes them to lose customers and lose the profit margin even if they try to resell it because they have to discount it. I do agree this shouldn't happen and mistakes do happen. But, you have an advantage to make these guys work for you.
I'm sorry to see you having to go through this situation. It shouldn't happen. I wish everyone had my experience so far which has been great.
I would have one suggestion for Vonage and the big box stores selling these units. They would be further down the road if they set up some system where the unit was activated at the store so when you got home all you did was plug it in. That means they actually make a call through the unit. I bet it could be done. The only problem I could think of would be wireless phones that are discharged.
I am also confused by the problems in another way. When I bought my PAP2 at Best Buy a screen popped up on the register that confused the clerk for a second. It was asking for the MAC address on my PAP2. He had never seen it but had not sold a PAP2. He inquired about the problem. Evidently this screen registered my MAC with Vonage, at least that was what we understood. Of course it could have been related to getting my refund too. I don't know. I was wondering if that was true and I am sure some Vonage insider will see this. Could this be part of the problem?
Read The Full Thread: Vonage will not accept IP8100 from Sam''s Club
• I am completely baffled by this, and need advice.
Purchased a VTech IP8100-3
• http://vonage.com/help.php?article=901
did you do this part?
1. Open
• I am not yet a Vonage customer. From what I can tell I'm supposed to visit www.vonage.com/activate
• ok, it's hard to tell from reading those instructions, but since it's not worth
• I received a message from this user asking for a response on this question. I certainly
• Thanks for the info...
I'm not impressed with Vonage so far. I don't understand
• Sorry to dredge up a 6-week old thread, but this is the problem I am having now.
I
• The second phone that Sam's Club sent to me worked fine. Interestingly enough,
• is the ip8100-3 still available? i bought the ip8100-2 plus an extra handset.
galion posted "I have not faced this problem since I chose to keep all my components separate rather" on 10/18/2005 |
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