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Vonage I have had the same problem. Ping Plotter showed progressively longer latency



I have had the same problem. Ping Plotter showed progressively longer latency with each hop at all times and every few minutes a brief period (15 - 30 seconds) of complete packet loss across all hops. This corresponded with the other party on a Vonage call being unable to hear me. I sent the Ping Plotter data to Vonage tech support at their request and we both agreed that the packet loss each time involved the first hop in the trace. When Comcast would ping my cable modem the numbers were alway fine and they also said the first server in the trace had no problems. Unfortunately they never pinged my Toshiba modem when the problem was occurring. Prior to having a visit from Comcast I decided to spring for a new modem since the latency and packet loss problem could be due to problems on the path on each side of the first server, as has been suggested here.

I bought a Motorola SB5100 and have been running it and Ping Plotter now for over 48 hours without a single instance of sustained packet loss as before and all the calls have been fine. Ping Plotter shows minimal latency with each hop now. Also, my upload speeds have increased from 115 to 240 and my downloads from 1400 to 2500 on average.

Hopefully you have will see improvement also.



Read The Full Thread:

Vonage / Comcast long latency


you only mention this problem occured once in mid-december with one person. is
My guess is you have bad ping times to whereever ping tracer is going.... which
There are some days, that I wish I still had my 2500 set...... I've been using
I'm dealing with the exact same thing, Comcast in Detroit, MI. What I see after
I've been running pingplotter for 24 hours now. Average times 325 ms. Vonage
Can't agree more - since replacing the modem, have also experienced excellent
Help!!! 2 Tech's and one new RCA cable modem later, still no improvement.
I would imagine it's a network/ISP issue if you're getting those kind of pings.
Well this isn't a great solution, but if Comcast is messing with their competitors

mh posted "I have had the same problem. Ping Plotter showed progressively longer latency" on 01/07/2005

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