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On Nov 10, 2016 at 12:23:26

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In The Forum:
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Topic:
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On Nov 08, 2016 at 11:59:50

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Salt Lake City: impressions after several months




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Vonage I have had problems myself with Vonage. I'm still having a problem with the Call



I have had problems myself with Vonage. I'm still having a problem with the Call Forwarding feature - which does not work in Canada if you have the "International Calling" disabled. Try forwarding your telephone line to a Canadian phone number with International Calling disabled! It won't work. It will give you the message:

Error
The following error(s) occurred:
Invalid phone number format


Vonage has known about this issue for a month or more now, but I guess they don't think it is a high enough priority to add the Canadian area codes to their system so that this won't happen. In the meantime, I have enabled international calling on my phone line, otherwise I would have no call forwarding to any Canadian numbers.

911 is also not here in Canada, even though I saw blurbs on the website stating "Coming soon" months ago. How soon is now?

I have issues with Vonage myself, but none that I haven't called them about. None that would make me decide to leave them. Bell Canada is one of the worst phone service providers in the country, and they still have quite a monopoly. I'm so happy that Vonage came along. It gives them a run for their money. It is never good when any company monopolizes a product or service.

Customer service? I called Bell Canada to ask why my Cell Phone went up by $5.00 per month, and the woman on the customer service line said, "Are you calling just to complain about a mere $5.00 charge sir?" I responded that if it was such a mere charge, credit me back the money. It's $60 extra per year for me, plus 15% tax giving us a grand total of $69. Finally I told her I didn't appreciate the comments she was making and the snickering in the background, and I asked her for her name. She wouldn't give it to me. I asked to speak to a supervisor and she hung up.

I've never received this type of service from Vonage. Never ever. Their wait times are bad, but overall, they are not the worst when it comes to customer service. Having someone joke to your face about a serious problem and hang up on you is absolutely the rudest and worst service ever.



Read The Full Thread:

Vonage service CANCELLED after Day 1


Well I received my RT31P2 phone adapter router on Friday, Feb 5, and promptly hooked
First let me say satpak77, that I am sorry that vonage did not work out for you. I
Various "non-standard" connections were attempted and the standard DSL/Cable
About 1000 soccer moms do, everyday of the week. Thats why I am reaching out to you. Your
...This VOIP service should be something a soccer mom can hook up and be online... Do
You are missing the point. The customer is always right.
I am typing this post via one, more than 100 feet. I own two. The one in my office goes
Your issue is not common. No, I am not missing the point. I understand your
Your issue is not common. If the customer was trying to plug a bolgna sandwich
Your issue is not common. A good business with good customer service would

DarKev posted "I have had problems myself with Vonage. I'm still having a problem with the Call" on 02/06/2005

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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

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