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Vonage I have had line quality issue for a very long time and want to troubleshoot them.
I have had line quality issue for a very long time and want to troubleshoot them. Many calls to Vonage Support have made varrious tweaks and upgrades and most recently changed motorola voice router to a Linksys. Here is configuration:
COX HSI -> Cable Modem ->Voice Router->Wireless 802.11g
........................................................!
........................................................!
.............................................900 Mhz cordless
Speeds on Vonage Line Test
Download 1,851,576 bps
Upload 452,936 bps
QOS 56%
RTT 90 ms
MaxPause 131 ms
My Results (late night)
Download 1,743,976 bps
Upload 459,856 bps
QOS 70%
RTT 90 ms
MaxPause 140 ms
Cable Modem = SMC8002CM
Voice Router = Linksys RT31P2
Wireless Router = Motorola
900 mhz Cordless phone = VTech VT2910C
95% of my calls are made while in front of my laptop with wireless notebook card installed.
I really do not have any complaints with my COX HSI connection, always fast downloads. I really have problems with the phone quality during peak inet traffic (mornings and late afternoons/early evening) That said, that is just when it is worse. I have problems almost every call and I am on the phone a lot, as I work from home.
I have recently done some pingplots and do not show much packet loss, except during the peak times. Here is my ping plot
http://home.earthlink.net/~cbird01/ping/ . I did not run long enough to catch the morning, but I am sure it would be like the late afternoon. Not sure if I ran it right. Just had it ping the pingplotter website. I tried to ping the Vonage site and had similar results, but the last ping at Vonage was 100% packet loss at all times.
How about my phone, could any interference be going on? I dont have a hardwire to check it out.
I have to solve this problem, any help would be greatly appreciated.
Cbird01 (craig)
Read The Full Thread: Line Quality on receiving side - Cox
• Little help here?
I forgot the model for my wireless router Motorola WR850G
• what line quaility issues? which receiving side? interference unlikely since
• I am not familiar with the cable modem you listed, but I was initially having problems
• Reebok, the line quality issues I am having involve people on the other end of the
• Did you set up ping plotter to use UDP packets? Also, try pinging this IP, 216.115.23.23.
• Here are my results from Testmyvoip:
Me to Boston:
Media Quality MOS
• NHTracker - My initial Pingplotter results were set to defaults. I just switched
• you have bad packet loss which is probably the root of all your problems. I have
• OK, so what are my options? Do I need a new service provider? It seems to be more than
cbird01 posted "I have had line quality issue for a very long time and want to troubleshoot them." on 06/11/2005 |
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