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Vonage I have had line quality issue for a very long time and want to troubleshoot them.



I have had line quality issue for a very long time and want to troubleshoot them. Many calls to Vonage Support have made varrious tweaks and upgrades and most recently changed motorola voice router to a Linksys. Here is configuration:

COX HSI -> Cable Modem ->Voice Router->Wireless 802.11g
........................................................!
........................................................!
.............................................900 Mhz cordless


Speeds on Vonage Line Test

Download 1,851,576 bps
Upload 452,936 bps
QOS 56%
RTT 90 ms
MaxPause 131 ms

My Results (late night)
Download 1,743,976 bps
Upload 459,856 bps
QOS 70%
RTT 90 ms
MaxPause 140 ms


Cable Modem = SMC8002CM
Voice Router = Linksys RT31P2
Wireless Router = Motorola
900 mhz Cordless phone = VTech VT2910C

95% of my calls are made while in front of my laptop with wireless notebook card installed.

I really do not have any complaints with my COX HSI connection, always fast downloads. I really have problems with the phone quality during peak inet traffic (mornings and late afternoons/early evening) That said, that is just when it is worse. I have problems almost every call and I am on the phone a lot, as I work from home.

I have recently done some pingplots and do not show much packet loss, except during the peak times. Here is my ping plot
http://home.earthlink.net/~cbird01/ping/ . I did not run long enough to catch the morning, but I am sure it would be like the late afternoon. Not sure if I ran it right. Just had it ping the pingplotter website. I tried to ping the Vonage site and had similar results, but the last ping at Vonage was 100% packet loss at all times.

How about my phone, could any interference be going on? I dont have a hardwire to check it out.

I have to solve this problem, any help would be greatly appreciated.

Cbird01 (craig)



Read The Full Thread:

Line Quality on receiving side - Cox


Little help here? I forgot the model for my wireless router Motorola WR850G
what line quaility issues? which receiving side? interference unlikely since
I am not familiar with the cable modem you listed, but I was initially having problems
Reebok, the line quality issues I am having involve people on the other end of the
Did you set up ping plotter to use UDP packets? Also, try pinging this IP, 216.115.23.23.
Here are my results from Testmyvoip: Me to Boston: Media Quality MOS

you have bad packet loss which is probably the root of all your problems. I have
OK, so what are my options? Do I need a new service provider? It seems to be more than

cbird01 posted "I have had line quality issue for a very long time and want to troubleshoot them." on 06/11/2005

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