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Vonage I have had a port request out there for 45 days now. SBC to Vonage. The biggest problem



I have had a port request out there for 45 days now. SBC to Vonage. The biggest problem is that there are at least 3 companies involved with this process. Vonage issues a transfer request to a local CLAC. In my case that's XO Communications (that company can be different for different area codes and prefixes thanx to the old Ma Bell split long ago). XO would then ask SBC for authorization. That could take a while depending on how quick SBC wants to loose a customer. Once XO has the authorization, they port the number and contact Vonage who finish up on their end. This whole process can conceivably take quite a while since only one company out of those three actually benefit from it.

Currently Vonage isn't much help (they are in "wait mode" also). I have a ticket that has been escalated for a week now, but apparently no one has thought to call XO personally to find out where the request is being held up. SBC is no help because their idea of Customer Service is something like "we'll have a manager call you in 48 hours. Have a nice day. Click..... who was that that just called?" I've been told I would be called back with some information on three different occasions over the last 3 weeks. I have never been called back by SBC. After yelling at someone who calls himself a specialist at SBC, I asked him to create a ticket. He said he would. I really don't believe him.

I called XO myself acting like I new what I was talking about and got all the way to the order department when they asked who I was with. I'm good at avoiding the truth but I'm terrible at "bold-face" lies. I said I was the resident. Well, "we're not authorized to give you that information. Here's the 800 number for Vonage."... I say that I've already talked to Vonage and that they are waiting for a response to any of a number of status requests they have sent XO.

I've contacted all known parties involved and no one can give me any information. I'm not even sure which company I would sue if I wanted to take it that far. I suppose my next stop is a complaint to the local Public Utilities Commission.

So, all that said... a port can go without a hitch or you can have any number of people in this very absurd, drawn-out process sit on your request to make for a very long wait. I've heard some people much longer than I have for their transfer to be completed. I would hope that is the minority of these types of requests. Oh well, my expectations are extremely low, so I guess I'll give them to the end of the summer.
Other than this ordeal... Vonage looks like a great company. I'd love to start using them soon.



Read The Full Thread:

Number portability experience


What has everyone's experience been thus far on moving their numbers? I am
I heard that some people are having trouble with it. For example, it took almost
So far, my experience has kind of sucked. My LOA arrived at Vonage 11/24. It
My experience is similarly bad. Vonage received my business phone number transfer
My switch from Frontier (Rochester, NY area) is scheduled for the 13th, just short
November 13, 2003 Letter of Authorization (LOA) Received November 24, 2003
Didn't number portability start on Nov 24, 2003? That would explain why it went
Number portability started in November only for cell phones the 100 largest metro
I sent my request in November 15th. As of today, it still hasn't gone through, although
October 29, 2003 Awaiting Letter of Authorization November 04, 2003 Letter

LNPBlues posted "I have had a port request out there for 45 days now. SBC to Vonage. The biggest problem" on 06/26/2004

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1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

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