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Vonage I have had Vonage service since December 2004 and it's been working great - up till



I have had Vonage service since December 2004 and it's been working great - up till last Friday when we started experiencing this same or a similar problem: On incoming calls (every time), I can hear the caller but they cannot hear me. Outgoing calls are no problem.

I've tried rebooting my router (Linksys RT31P2) and cable modem a few times, and tried to open a support ticket online. After the initial message (telling me to reboot my router), I've not had any response back from Vonage even after repeated emails from me. Due to a busy schedule with work and needing to travel, I just haven't had time to call and sit on the phone - and I won't ask my wife to deal with this. She is frustrated by the fact that, as a workaround, we now need to let every call go to voicemail, and then she has to call the person back. I was hoping that the problem would go away, but I guess I need to actually call Vonage, which I will do tonight or tomorrow after work.

Anyway, does anyone know if anything changed about a week ago (around the 3rd or 4th of March), like a new firmware update for the Linksys units, or a change in the Vonage network, that could have caused this to start happening?

Edit: From reviewing the forums here, I already knew about the problems last week, but didn't think that it would extend to this week. I did find this news article here: http://story.news.yahoo.com/news?tmpl=story&u=/ap/20050305/ap_on_bi_ge/vonage_outage&e=5

which seems to suggest that problems began with the software update Thursday night (March 3rd) - which is close to when I started having trouble with incoming calls.
________
Rockhead
Vonage User Since: 11/24/2004
ISP: cox.net (5000/768)
Vonage Hardware: Linksys RT31P2



Read The Full Thread:

Sometimes incoming calls = they can''t hear us!


This has been happening a LOT lately on our vonage line - when I call from my cellphone,
I signed up for Vonage and got up and running last Friday. The same thing has been
I'm having the same problem and it seem to occur more often everyday. Refer
Yeah, I'm going to see if they can replace the box with another one, preferably
Im not sure if this is what you mean but on my end here its like this. Phone rings
I too am having the same problem (people calling, I can hear them but they can not
f/u: I finally talked to a tech guy yesterday evening, he was absolutely helpless
sylvain, was your problem consistent or intermittent? Could you briefly describe
It is (was?) intermitent, about 1 incoming call out of 3. People call me, I can hear
me too sylvain. I get 1-way audio about 3 out of 4 calls. All inbound calls that cant

Rockhead posted "I have had Vonage service since December 2004 and it's been working great - up till" on 03/11/2005

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