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mikebrown Posted:
Hello, I think
you should consult
it with the Expert
they can surely
help you
...

In The Forum:
Hard Wiring - Installation
Topic:
Hardwiring in a Rental House
On Jun 24, 2017 at 09:15:34

Haniltery Posted:
For wipe call
history also some
of the offline, in
gengral , it
usually apply to
...

In The Forum:
Vonage
Topic:
How to Delete call history from online account?
On May 09, 2017 at 06:14:26

diana87 Posted:
You have to use
VPN service to
bypass
Geo-restrictions
and get free
access while
...

In The Forum:
Vonage
Topic:
Recent calling problem from Egypt
On May 02, 2017 at 17:28:06

dconnor Posted:
What is the main
number on the
account? And
which one is the
virtual number?
...

In The Forum:
Vonage UK
Topic:
How do you call 999
On Apr 27, 2017 at 18:52:02

Trafford Posted:
Seems like a
simple
question. We
rely exclusively
on a Vonage system
for our
...

In The Forum:
Vonage UK
Topic:
How do you call 999
On Apr 27, 2017 at 10:42:50

diazou Posted:
Hello, It's
compatible with
Android your phone
software
? Thanks!
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Mar 28, 2017 at 12:42:33

jeddaisg Posted:
Hi all We have
a Vonage VOIP
system for our
office. Lately,
our call quality
...

In The Forum:
Vonage
Topic:
Ethernet Cable; Wiring schematic? 568-B?
On Feb 23, 2017 at 18:33:52

beast321 Posted:
I don't know if
you heard, that
many more
Dreamcast games
are opened up
recently.
...

In The Forum:
Fax - Tivo - Alarms
Topic:
Using phone as a dial up modem for Dreamcast Gaming
On Feb 16, 2017 at 03:16:51

Av8rix Posted:
Sorry to start a
new thread on an
old topic but when
I google “Vonage
MAC address
...

In The Forum:
Vonage
Topic:
New adapter and router -- MAC change
On Jan 11, 2017 at 01:07:21

tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have
...

In The Forum:
Hard Wiring - Installation
Topic:
Vonage behind switch
On Dec 05, 2016 at 12:35:11


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Review: My First Day With Vonage, Excellent!
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Great Price, No Complaints
Great Price, No Complaints



You need some common sense.
You need some common sense.



Vonage Customer Review: One month with Vonage, and...
Vonage Customer Review: One month with Vonage, and...




Vonage Reviews

Vonage I have had Vonage for less than a week and every communication with them has been



I have had Vonage for less than a week and every communication with them has been unprofessional and somewhat irritating. I am wondering do I get out now while there is time or does this get better. I have been waiting for Vonage for awhile because my sister says it is so great and perhaps that is why I haven't cancelled yet

My first bad experience was the sales person whose headset was bouncing so bad that I could hardly hear her and her strong Philippines accent made it even more difficult. That call took an hour trying to communicate. She also gave me mis information. It was important to me that there was a wireless solution to be able to tap into my phone wiring as the closest phone jack was 30 ft away from where I could put the Vonage phone adapter. I didn't want to run wire across my floor or up the walls. The sales agent repeated over and over that would not be a problem. She said I could go to any electronics store and purchase a $3 wireless adapter to make it work. I think she said this to not loose the deal especially since we had been into it for so long She was wrong the equipment cost $70 at Circuit city and I was not happy.

My second bad experience was when I called customer service to express my unhappiness with the situation is that the guy laughed at me and made light of the situation. When I insisted that I needed a resolution he said the only solutions were to go all cordless, buy the $70 item or have a new phone jack put in. Basically his attitude came across as -our service is so great that you should be willing to jump through hoops to use it.

My third bad experience, when I received my phone adapter shipped through DHL, there were two boxes. I opened the first and it was to some guy in OH. The second box was mine. I emailed Vonage of what they had done. Unbelievably the emailed me back and said that I needed to ship is back to them and they would reimburse me the cost. What kind of company operates this way. Every other company I have dealt with when they make an error they have the shipping company do a pick up and do not ask the consumer to ship it. For one thing, I am not going to wait 15-30 days to be reimbursed and I don't have time to run their stuff to a shipping office.

So here I sit with one phone plugged into the Vonage system. I have lousy cordless phones that constantly die (that will be rememdied soon) so I want to still use my corded phones in the bedrooms. But they are still on my current local carrier. I agreed with the second guy that it wouldn't hurt to give it a try for a couple of weeks just to see if the quality is that much better.

This company seems unconcerned with making the customer happy and very unprofessional. Is it worth it?



Read The Full Thread:

Do I stay or do I go


Wireless phone jacks should cost you around $35 not $70, not $3 either though.
I completely agree with you! I've had almost the exact same things happen to me...first
You probably should have started your own thread (in the hardwiring forum), but
If you need a tech support or customer service rep, the fastest way to do it is to
Professional Installation is offered free from vonage in some areas, you can
I had an similar situation with the shipping issue. My phone was not working at
I'll chime in with similar situation (regarding worthless tech suport). I
Even cancelling is not made easy :- http://blog.tmcnet.com/blog/tom-keating/vonage/cancelling-von
I get so tired of all of the gripes about how hard it is to cancel Vonage. It's not

plyms posted "I have had Vonage for less than a week and every communication with them has been" on 09/21/2006

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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

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