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nayan007 Posted:
did they tell you
about what all the
changes they have
made,because I am
also having...
In The Forum:
Vonage
Topic:
DTMF problem with Vonage and Intercall Reservation Plus
On Feb 11, 2012 at 12:19:53

nayan007 Posted:
Please go through
the link. Here it
is given the
solution of the
problem stepwise....
In The Forum:
Vonage
Topic:
can''t get a dialtone using US box in UK
On Feb 11, 2012 at 12:02:07

Ikeman Posted:
I did this last
summer for six
weeks. It worked
perfectly. I also
used a phone that...
In The Forum:
Vonage
Topic:
can''t get a dialtone using US box in UK
On Feb 09, 2012 at 17:25:55

Ikeman Posted:
I contacted Vonage
and the issue was
escalated to the
Advanced Technical
Support...
In The Forum:
Vonage
Topic:
DTMF problem with Vonage and Intercall Reservation Plus
On Feb 09, 2012 at 17:11:49

Beardy Posted:
My sister lives in
Italy, her
boyfriend is in
AL. When
travelling he
rings her by...
In The Forum:
Vonage
Topic:
Problem calling from US to Europe
On Feb 09, 2012 at 10:35:05

cust2005 Posted:
I was having
problems all
yesterday (Feb
2nd). Outbound
calls,
either: ring...
In The Forum:
Vonage
Topic:
Inbound calls going to network availability number
On Feb 03, 2012 at 10:27:48

rebus Posted:
This morning all
inbound calls from
non-Vonage numbers
are hitting my
cellphone...
In The Forum:
Vonage
Topic:
Inbound calls going to network availability number
On Feb 02, 2012 at 08:39:05

salytwo Posted:
Hello, I started
my VOIP system and
I need to connect
it to out site of
my country. How...
In The Forum:
Vonage
Topic:
how to start VOIP with Vonage
On Feb 02, 2012 at 00:13:30

Stevebo Posted:
My Comcast
Internet cable
outlet is located
in a room apart
from where my
Vonage...
In The Forum:
Vonage
Topic:
Connecting Vonage Box to Wirless Network
On Jan 31, 2012 at 20:55:18

sahabjee Posted:
Setting these
problems aside,
the FRITZ!Box is a
perfectly priced
and ideally...
In The Forum:
Vonage
Topic:
modem/router combo and phone ports
On Jan 30, 2012 at 19:24:23

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Vonage I have had Vonage for less than a week and every communication with them has been

I have had Vonage for less than a week and every communication with them has been unprofessional and somewhat irritating. I am wondering do I get out now while there is time or does this get better. I have been waiting for Vonage for awhile because my sister says it is so great and perhaps that is why I haven't cancelled yet

My first bad experience was the sales person whose headset was bouncing so bad that I could hardly hear her and her strong Philippines accent made it even more difficult. That call took an hour trying to communicate. She also gave me mis information. It was important to me that there was a wireless solution to be able to tap into my phone wiring as the closest phone jack was 30 ft away from where I could put the Vonage phone adapter. I didn't want to run wire across my floor or up the walls. The sales agent repeated over and over that would not be a problem. She said I could go to any electronics store and purchase a $3 wireless adapter to make it work. I think she said this to not loose the deal especially since we had been into it for so long She was wrong the equipment cost $70 at Circuit city and I was not happy.

My second bad experience was when I called customer service to express my unhappiness with the situation is that the guy laughed at me and made light of the situation. When I insisted that I needed a resolution he said the only solutions were to go all cordless, buy the $70 item or have a new phone jack put in. Basically his attitude came across as -our service is so great that you should be willing to jump through hoops to use it.

My third bad experience, when I received my phone adapter shipped through DHL, there were two boxes. I opened the first and it was to some guy in OH. The second box was mine. I emailed Vonage of what they had done. Unbelievably the emailed me back and said that I needed to ship is back to them and they would reimburse me the cost. What kind of company operates this way. Every other company I have dealt with when they make an error they have the shipping company do a pick up and do not ask the consumer to ship it. For one thing, I am not going to wait 15-30 days to be reimbursed and I don't have time to run their stuff to a shipping office.

So here I sit with one phone plugged into the Vonage system. I have lousy cordless phones that constantly die (that will be rememdied soon) so I want to still use my corded phones in the bedrooms. But they are still on my current local carrier. I agreed with the second guy that it wouldn't hurt to give it a try for a couple of weeks just to see if the quality is that much better.

This company seems unconcerned with making the customer happy and very unprofessional. Is it worth it?

Read The Full Thread:

Do I stay or do I go

• Wireless phone jacks should cost you around $35 not $70, not $3 either though.
• I completely agree with you! I've had almost the exact same things happen to me...first
• You probably should have started your own thread (in the hardwiring forum), but
• If you need a tech support or customer service rep, the fastest way to do it is to
• Professional Installation is offered free from vonage in some areas, you can
• I had an similar situation with the shipping issue. My phone was not working at
• I'll chime in with similar situation (regarding worthless tech suport). I
• Even cancelling is not made easy :- http://blog.tmcnet.com/blog/tom-keating/vonage/cancelling-von
• I get so tired of all of the gripes about how hard it is to cancel Vonage. It's not

plyms posted "I have had Vonage for less than a week and every communication with them has been" on 09/21/2006

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1 Unlimited calling and other services for all residential plans are based on normal residential use by single-family household members. A combination of factors are used to determine abnormal use, including but not limited to: the number of unique numbers called, international calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

HIGH SPEED INTERNET REQUIRED. † LIMITED TIME OFFER, VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. As a subscriber to Vonage service, you agree to be bound by the Terms of Service. See www.vonage.com/tos for details. ¤ Where available. The number transfer process takes approximately 10 business days from the time you confirm your transfer request. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

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