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Vonage I have had Vonage for about a month. If I don't use the Internet at all, I get good
I have had Vonage for about a month. If I don't use the Internet at all, I get good voice quality. If I use the Internet (not downloading, just surfing the web) the voice quality becomes choppy and drops a lot during the Internet activity. It might even disconnect the call. As soon as the Internet activity stops (ie.: finsihed loading a page and doing nothing else), voice returns to normal. I have reduced bandwidth from Best to Normal with no significant improvement.
ISP provider is Telus (1.5 Mbps), location Vancouver, BC, Canada. The modem is brand new (old one died a few days ago) Thompson SpeedTouch 516 V6 going to a Linksys WRT54G V1.1 with Firmware V4.30.5 and D-Link VTA-VC. I have a 5.8Ghz Panasonic cordless phone with 3 remote units in the house, no in-wall wiring for phones. My main computer is hard wired to the Linksys wireless router and there are 3 laptops connected by Wi-Fi (G). Any Internet activity from any computer causes the problem. I registered the VTA-VC MAC address with Telus and connected it directly to the Internet modem: great Voip. Of course, I don't get any Internet for the computers that way and they can't interfere!
I did the Vonage speed test and another one at testyourvoip.com with following results:
Speed test statistics
-
Download speed: 1277984 bps
Upload speed: 359648 bps
Quality of service: 76 %
Download test type: socket
Upload test type: socket
Maximum download pause: 503 ms
Average download pause: 9 ms
Minimum round trip time to server: 91 ms
Average round trip time to server: 92 ms
Voip test statistics
-
Jitter: you -> server: 17.1 ms
Jitter: server -> you: 8.2 ms
Packet loss: you -> server: 0.0 %
Packet loss: server -> you: 0.0 %
Packet discards: 0.0 %
Packets out of order: 0.0 %
Number of supported Voip lines: 6
Estimated MOS score: 3.
==================================
MOS Analysis From You TO Boston
Media Quality
MOS 4.3 / 5.0
(Best with G.711 is 4.4)
Degradation Sources
Codec
0.58 86.1%
Latency
0.00 0.0%
Packet Discards
0.09 13.9%
Packet Loss
0.00 0.0%
Codec G.711 (PCM at 64kbps,
20ms RTP payload,
80kbps IP BW)
Round-Trip
Latency 183 ms
Packet Discards 0.4%
Packet Loss 0.0%
Loss Periods Min: 20 ms
Avg: 20 ms
Max: 20 ms
Random Loss
Jitter Min: 0 ms
Avg: 5 ms
Max: 17 ms
Signaling Quality
Post-Dial Delay 125 ms
Call Setup Time 140 ms
Media Delay 312 ms
MOS Analysis FROM Boston To You
Media Quality
MOS 4.4 / 5.0
(Best with G.711 is 4.4)
Degradation Sources
Codec
0.57 96.8%
Latency
0.00 0.0%
Packet Discards
0.02 3.2%
Packet Loss
0.00 0.0%
Codec G.711 (PCM at 64kbps,
20ms RTP payload,
80kbps IP BW)
Round-Trip
Latency 183 ms
Packet Discards 0.1%
Packet Loss 0.0%
Loss Periods Min: 20 ms
Avg: 20 ms
Max: 20 ms
Random Loss
Jitter Min: 4 ms
Avg: 6 ms
Max: 27 ms
Signaling Quality
Post-Pickup Delay 147 ms
Call Setup Time 161 ms
Media Delay 179 ms
Any help would be appreciated! Thanks.
Read The Full Thread: Voice deteriorates drastically when using Internet
• Had to read up on your router before replying but if you look at page 52 and 53 of your
• QOS tweak in previous reply is a good idea if you want to maintain the current setup.
It
• Thanks! Turning on QoS did make a difference. It's not 100% but I can surf the net
• Check your manual for more info in concern to that, but one thing you might want
• I have checked out reviews for the Hawking Broadband Booster on Cnet and other
• Tried everything, port forwarding, MTU timing, Qos, etc. Nothing worked. If
• Thanks everyone for the help!
I think I have solved most of my problem. Telus
• I had ordered a Hawking HBB1 locally (cheaper than on eBay) and received it today.
• After upgrading the firmware, HBB1 seems to work OK but not any better than the
Earman posted "I have had Vonage for about a month. If I don't use the Internet at all, I get good" on 01/03/2007 |
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