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tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have
...

In The Forum:
Hard Wiring - Installation
Topic:
Vonage behind switch
On Dec 05, 2016 at 06:35:11

DWSupport Posted:
After recent
Vonage update that
took place on the
4th and 5th of
Nov. E-mails with
...

In The Forum:
Vonage
Topic:
Voicemail Not Forwarding to Outlook Accounts
On Nov 10, 2016 at 12:23:26

peterlee Posted:
Had a call from a
Hospital in Ajax,
Ontario to my home
in
Scarborough, Onta
rio
...

In The Forum:
Vonage Canada
Topic:
Hospital Incoming call unable to connect
On Nov 08, 2016 at 11:59:50

TELLDOUG Posted:
I am looking for a
product that will
make my phone ring
louder so I can
hear using
...

In The Forum:
Vonage
Topic:
Looking for a ringer ameliorate
On Oct 26, 2016 at 09:21:30

HildBeft Posted:
You can recollect
password by
connecting the
router to your pc
and open the
browser
...

In The Forum:
Hard Wiring - Installation
Topic:
How to arrive at wifi password?
On Oct 20, 2016 at 05:05:49

HildBeft Posted:
Great tips..
Thanks for sharing
...

In The Forum:
Hard Wiring - Installation
Topic:
How to have Vonage and another land line?
On Oct 20, 2016 at 04:55:03

massrman Posted:
The devices are
available at
different price
margins , please
share your
estimated
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:48:03

massrman Posted:
Hi these are most
commonly used SIP
PBX interops and
their
configuration
guides,
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:37:45

Sammy00 Posted:
Has anyone setup a
W52p phone for
vonage? I have
a W52p with two
wireless handsets,
...

In The Forum:
Hard Wiring - Installation
Topic:
W52p Setup
On Aug 30, 2016 at 10:38:01

James44 Posted:
Hi, I am
looking for a good
Sip Trunking
provider in
Canada. they
should offer
...

In The Forum:
Vonage
Topic:
A good sip trunking provider
On Jul 17, 2016 at 23:42:46


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Vonage I have explained this many times before in other postings. Now that there is choice



I have explained this many times before in other postings. Now that there is choice among who you can choose as your phone service provider, there is going to be a difference in the display of the CNAM. So if you go from Verizon, SBC, AT&T, etc ... to Vonage or another Voip provider such as your own cable company, you may experience some differences on what you see on your caller ID display as well as what others may see when you call them.

When you were with and only had the choice of your local phone service provider, you got used to what was in stored in their CNAM database and since this was the only one you have used since caller ID was introduced, it became the norm for you. Humans are creatures of habit and do not like change which is going to have to be accepted if you leave your local phone service provider to go elsewhere.

The reason for the change is because everyone uses a different database to dip into when querying for CNAM. These databases are owned an operated by separate entities therefore are not always in sync and can vary in what they will display. The change from Wireless Caller to City / State is acceptable by industry standards because the value of City and State represents a display of the calling number's origin when the database dipped into does not have name for the number.

The way caller ID works is that the receiving carrier does a dip into a CNAM database. Just like how you would look up a number by name, this does the opposite. When a number does not exist in the database or the number does not have a name, the receiving carrier will populate the name entry with Unknown, Unavailable, City / State, or another acceptable value. These cannot and will not be changed to a name by Vonage's providers. These are also different from Private or Anonymous which have a restricted presentation(number being blocked) in the passing SS7 signaling.

So when a call is placed to a Vonage customer, Vonage will dip into their CNAM providers database and the provider will pass what they have stored. If nothing is in their database, the provider does an external dip into another database to retrieve the data being requested and pass it to Vonage. In some markets, Vonage is not even doing the dip. It is being passed to them from the interconnecting LEC carrier.

There are other issues that may occur as well such as wrong name. Wrong name will happen if there is a stale record in the CNAM databse being queried. The database may have the name of the person who prevously leased that phone number. In this case, it can be corrected by calling Vonage. Vonage would have to open a ticket with their provider who then has to verify the name that is being requested is valid for the number in current time. This could average about 7 days to correct.

Now if you experience a problem with your outbound caller ID not displaying correctly, depending upon what it displays will determine whether or not Vonage has the ability to correct it. For the most part, there should be no names stored for Vonage numbers however, Vonage's number are sold to them in bulk and the provider selling the numbers at one point in time put Vonage Holdings as the name for all the numbers. If this is what displays, Vonage can tell the provider to remove it. But once again, if the receiving carrier has stale records in their database, it wont matter what Vonage's provider changes. It will show wrong name. Mostly the person you call should see Unknown, Unavailable, City / State, or your number for both name and number.

So until the FCC makes a CNAM standard that all CNAM providers must replicate data, there will always be some discrepancies from what you have been accustomed to.



Read The Full Thread:

Caller ID Different from Competitor


With my local telephone company when someone would call it would come up with their
Landline calls should should display the callers name and number regardless
Should I contact Vonage Technical Support?
Yes, I would.
Thank you. I will let you know how it goes.
Well I called them and the representative tried to give me some type of explanation.
Thank you for helping me understand this. I have one more question about the
Yes. Read the last full paragraph from previous post. It does cover your outbound
Thank you very much for your replies! I now understand how it works. I didn't know

VonTechMgr posted "I have explained this many times before in other postings. Now that there is choice" on 10/26/2008

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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

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