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mikebrown Posted:
Hello
there, Please
check out -
http://www.vonage-
forum.com/home-wir
ing-installation-g
uide.html
...

In The Forum:
Hard Wiring - Installation
Topic:
Hardwiring in a Rental House
On Oct 24, 2017 at 22:29:48

mikebrown Posted:
Hello, I think
you should consult
it with the Expert
they can surely
help you
...

In The Forum:
Hard Wiring - Installation
Topic:
Hardwiring in a Rental House
On Jun 24, 2017 at 09:15:34

Haniltery Posted:
For wipe call
history also some
of the offline, in
gengral , it
usually apply to
...

In The Forum:
Vonage
Topic:
How to Delete call history from online account?
On May 09, 2017 at 06:14:26

diana87 Posted:
You have to use
VPN service to
bypass
Geo-restrictions
and get free
access while
...

In The Forum:
Vonage
Topic:
Recent calling problem from Egypt
On May 02, 2017 at 17:28:06

dconnor Posted:
What is the main
number on the
account? And
which one is the
virtual number?
...

In The Forum:
Vonage UK
Topic:
How do you call 999
On Apr 27, 2017 at 18:52:02

Trafford Posted:
Seems like a
simple
question. We
rely exclusively
on a Vonage system
for our
...

In The Forum:
Vonage UK
Topic:
How do you call 999
On Apr 27, 2017 at 10:42:50

diazou Posted:
Hello, It's
compatible with
Android your phone
software
? Thanks!
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Mar 28, 2017 at 12:42:33

jeddaisg Posted:
Hi all We have
a Vonage VOIP
system for our
office. Lately,
our call quality
...

In The Forum:
Vonage
Topic:
Ethernet Cable; Wiring schematic? 568-B?
On Feb 23, 2017 at 18:33:52

beast321 Posted:
I don't know if
you heard, that
many more
Dreamcast games
are opened up
recently.
...

In The Forum:
Fax - Tivo - Alarms
Topic:
Using phone as a dial up modem for Dreamcast Gaming
On Feb 16, 2017 at 03:16:51

Av8rix Posted:
Sorry to start a
new thread on an
old topic but when
I google “Vonage
MAC address
...

In The Forum:
Vonage
Topic:
New adapter and router -- MAC change
On Jan 11, 2017 at 01:07:21


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Vonage Expands International Presence with Investments in Asia Pacific Region

Vonage to Present at the Oppenheimer 20th Annual Technology, Internet & Communications Conference

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Vonage Customer Reviews
Salt Lake City: impressions after several months
Salt Lake City: impressions after several months



Review: My First Day With Vonage, Excellent!
Review: My First Day With Vonage, Excellent!



Great Price, No Complaints
Great Price, No Complaints



You need some common sense.
You need some common sense.



Vonage Customer Review: One month with Vonage, and...
Vonage Customer Review: One month with Vonage, and...




Vonage Reviews

Vonage I have been with Vonage for a couple of months now. Originally I signed up for the



I have been with Vonage for a couple of months now. Originally I signed up for the Premium Unlimited Plan. After two months of using 496 minutes, then 502 minutes, I decided I'm better off with the Basic 500 plan since I don't usually call Europe and my calling on my house phone is usually very limited.

My billing cycle has been April 26 to May 25, May 26 to June 25, June 26 to July 25 and so on. I decided it would be best to switch my plans on the start of a billing cycle - June 26th in this case. So at 6:00 am I log onto my account and switch plans. I of course get the obligatory $9.99 charge for switching. Not a problem, I realize this is part of the terms I signed up with.

Now I'm on my Basic 500 minute plan. I see that I was charged my $24.99 for the June 26 to July 25 cycle, plus $9.99 for "activating" the Basic 500 plan. Okay, so I figure I need to see a credit for the $10.00 difference in plans...no credit.

I send an email to Customer Service and get this response:



Bummer! That doesn't seem correct, so I called the replied to the email since I didn't want to have to actually call customer service and wait forever just to speak to someone who would probably read me what was sent in my email - which by the way makes no sense to me.

So I reply to the email with this: (notice my personal touch of Dear Vonage Digital Voice Customer Care...that's how their email was signed they sent to me...)



I figure, this should get some action...it did! I got this:



Oh no! I have to call customer care!!!! :eek:

I decide to pull out my stop watches and see how long this ordeal will take. Here's the results:

1 minute, 10 seconds to navigate the voice prompts and get into the hold queue. Not bad. The voice recording tells me - to my great surprise - the hold time to speak with a Customer Care Agent will be a minimum of 3 to 5 minutes...click, second stop watch started...

3 minutes, 54 seconds later, I get Gloria. A real live, very nice English speaking (albeit with a New Jersey accent, but being from Boston, who am I to talk...) Customer Care Agent. I explain to Gloria what the issue is and she say, no problem, I can give you the $10 difference in a credit...tap, tap, tap...Gloria starts to enter info (i assume) for the credit. Gloria says, I think I can just cancel the activation charge for $9.99, would that be okay? Sure I said immediately, that seems fair and simple to me. Tap, tap, tap...went Gloria...less than a minute or so later Gloria comes back and says, all set! Your credit is issued. You're bill next month will be $5 plus the taxes. Cool, I'm happy. Total time on the phone...including the initial navigation and hold time...10 minutes, 1 seconds...and that included a very nice thank you for being a "Vonage customer" from Gloria.

I hung up, checked my account on-line and sure enough, there's the credit. See, Vonage does know how to treat a customer. They did it at least once...not like the guy in the Bank America ad says, "we process once check accurately, then repeat that process 7 billion times". In my book, as of today, Vonage ha moved up a full notch!

Now if they can just answer why their service crapped out on the East Coast yesterday...



Read The Full Thread:

A happy Customer Service Call -- Yes, they do happen!



booma posted "I have been with Vonage for a couple of months now. Originally I signed up for the" on 06/27/2006

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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

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