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tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have
...

In The Forum:
Hard Wiring - Installation
Topic:
Vonage behind switch
On Dec 05, 2016 at 06:35:11

DWSupport Posted:
After recent
Vonage update that
took place on the
4th and 5th of
Nov. E-mails with
...

In The Forum:
Vonage
Topic:
Voicemail Not Forwarding to Outlook Accounts
On Nov 10, 2016 at 12:23:26

peterlee Posted:
Had a call from a
Hospital in Ajax,
Ontario to my home
in
Scarborough, Onta
rio
...

In The Forum:
Vonage Canada
Topic:
Hospital Incoming call unable to connect
On Nov 08, 2016 at 11:59:50

TELLDOUG Posted:
I am looking for a
product that will
make my phone ring
louder so I can
hear using
...

In The Forum:
Vonage
Topic:
Looking for a ringer ameliorate
On Oct 26, 2016 at 09:21:30

HildBeft Posted:
You can recollect
password by
connecting the
router to your pc
and open the
browser
...

In The Forum:
Hard Wiring - Installation
Topic:
How to arrive at wifi password?
On Oct 20, 2016 at 05:05:49

HildBeft Posted:
Great tips..
Thanks for sharing
...

In The Forum:
Hard Wiring - Installation
Topic:
How to have Vonage and another land line?
On Oct 20, 2016 at 04:55:03

massrman Posted:
The devices are
available at
different price
margins , please
share your
estimated
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:48:03

massrman Posted:
Hi these are most
commonly used SIP
PBX interops and
their
configuration
guides,
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:37:45

Sammy00 Posted:
Has anyone setup a
W52p phone for
vonage? I have
a W52p with two
wireless handsets,
...

In The Forum:
Hard Wiring - Installation
Topic:
W52p Setup
On Aug 30, 2016 at 10:38:01

James44 Posted:
Hi, I am
looking for a good
Sip Trunking
provider in
Canada. they
should offer
...

In The Forum:
Vonage
Topic:
A good sip trunking provider
On Jul 17, 2016 at 23:42:46


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Vonage vs. Time Warner Cable SoCal



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Vonage Pros and Cons for 2006
Vonage Pros and Cons for 2006



Vonage, a VT2142 and a RTP300, My Experiences - A Detailed Review
Vonage, a VT2142 and a RTP300, My Experiences - A Detailed Review



Salt Lake City: impressions after several months
Salt Lake City: impressions after several months




Vonage Reviews

Vonage I have been with Vonage for a couple of months now. Originally I signed up for the



I have been with Vonage for a couple of months now. Originally I signed up for the Premium Unlimited Plan. After two months of using 496 minutes, then 502 minutes, I decided I'm better off with the Basic 500 plan since I don't usually call Europe and my calling on my house phone is usually very limited.

My billing cycle has been April 26 to May 25, May 26 to June 25, June 26 to July 25 and so on. I decided it would be best to switch my plans on the start of a billing cycle - June 26th in this case. So at 6:00 am I log onto my account and switch plans. I of course get the obligatory $9.99 charge for switching. Not a problem, I realize this is part of the terms I signed up with.

Now I'm on my Basic 500 minute plan. I see that I was charged my $24.99 for the June 26 to July 25 cycle, plus $9.99 for "activating" the Basic 500 plan. Okay, so I figure I need to see a credit for the $10.00 difference in plans...no credit.

I send an email to Customer Service and get this response:



Bummer! That doesn't seem correct, so I called the replied to the email since I didn't want to have to actually call customer service and wait forever just to speak to someone who would probably read me what was sent in my email - which by the way makes no sense to me.

So I reply to the email with this: (notice my personal touch of Dear Vonage Digital Voice Customer Care...that's how their email was signed they sent to me...)



I figure, this should get some action...it did! I got this:



Oh no! I have to call customer care!!!! :eek:

I decide to pull out my stop watches and see how long this ordeal will take. Here's the results:

1 minute, 10 seconds to navigate the voice prompts and get into the hold queue. Not bad. The voice recording tells me - to my great surprise - the hold time to speak with a Customer Care Agent will be a minimum of 3 to 5 minutes...click, second stop watch started...

3 minutes, 54 seconds later, I get Gloria. A real live, very nice English speaking (albeit with a New Jersey accent, but being from Boston, who am I to talk...) Customer Care Agent. I explain to Gloria what the issue is and she say, no problem, I can give you the $10 difference in a credit...tap, tap, tap...Gloria starts to enter info (i assume) for the credit. Gloria says, I think I can just cancel the activation charge for $9.99, would that be okay? Sure I said immediately, that seems fair and simple to me. Tap, tap, tap...went Gloria...less than a minute or so later Gloria comes back and says, all set! Your credit is issued. You're bill next month will be $5 plus the taxes. Cool, I'm happy. Total time on the phone...including the initial navigation and hold time...10 minutes, 1 seconds...and that included a very nice thank you for being a "Vonage customer" from Gloria.

I hung up, checked my account on-line and sure enough, there's the credit. See, Vonage does know how to treat a customer. They did it at least once...not like the guy in the Bank America ad says, "we process once check accurately, then repeat that process 7 billion times". In my book, as of today, Vonage ha moved up a full notch!

Now if they can just answer why their service crapped out on the East Coast yesterday...



Read The Full Thread:

A happy Customer Service Call -- Yes, they do happen!



booma posted "I have been with Vonage for a couple of months now. Originally I signed up for the" on 06/27/2006

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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

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