Sign up
 Vonage  

       
 
Vonage Forum Menu

Vonage Forums
Vonage VoIP Forum
Garryfirea Posted:
There are a
sprinkling
singular reasons
why someone may
hand-picked to
clean
...

In The Forum:
Vonage
Topic:
letting malowanie dachu krakow
On Jun 24, 2017 at 23:48:53

Garryfirea Posted:
...
In The Forum:
Vonage
Topic:
take control of czyszczenie dachow slask
On Jun 24, 2017 at 23:47:47

Sobfrody Posted:
The lawsuit says
West’s lawyers
acknowledged the
sampling happened
when they
...

In The Forum:
Vonage
Topic:
Kanye West Joins Huge Sean At Powerhouse 2016, Performs &quo
On Jun 24, 2017 at 11:05:31

RobertBag Posted:
http://www.gagprin
cess.com/this-sass
y-dog-doesnt-waste
-time-this-summer/
...

In The Forum:
Vonage
Topic:
Evolutions Of Famous Actors And Characters
On Jun 24, 2017 at 06:40:00

mikebrown Posted:
Hello, I think
you should consult
it with the Expert
they can surely
help you
...

In The Forum:
Hard Wiring - Installation
Topic:
Hardwiring in a Rental House
On Jun 24, 2017 at 04:15:34

Sobfrody Posted:
The fancy footwear
additional a touch
of glamour to the
laid back outfit,
consisting
...

In The Forum:
Hard Wiring - Installation
Topic:
Kylie Jenner Ditches Bra in Oversized T-Shirt Look, Rocks Co
On Jun 24, 2017 at 03:10:25

Sobfrody Posted:
In addition, she
snapped her
outfit, which was
dark, brooding and
plain spooky
...

In The Forum:
Hard Wiring - Installation
Topic:
Kris Jenner Once Referred to as Marcia Clark About Seei
On Jun 23, 2017 at 23:12:38

Sobfrody Posted:
Just weeks after
she was held up at
gunpoint in her
Paris hotel area,
Kim Kardashian
...

In The Forum:
Vonage
Topic:
Every outfit Kylie Jenner wore at New York Fashion Week 2016
On Jun 23, 2017 at 17:49:05

Haniltery Posted:
For wipe call
history also some
of the offline, in
gengral , it
usually apply to
...

In The Forum:
Vonage
Topic:
How to Delete call history from online account?
On May 09, 2017 at 01:14:26

diana87 Posted:
You have to use
VPN service to
bypass
Geo-restrictions
and get free
access while
...

In The Forum:
Vonage
Topic:
Recent calling problem from Egypt
On May 02, 2017 at 12:28:06


Vonage VoIP Forums

Vonage In The News
Vonage Holdings Corp. Reports Fourth Quarter and Full Year 2013 Results

Carolyn Katz Elected to Board of Directors of Vonage Holdings Corp.

Syndication

Vonage Customer Reviews
Vonage vs. Time Warner Cable SoCal
Vonage vs. Time Warner Cable SoCal



Vonage UK Review
Vonage UK Review



Vonage Pros and Cons for 2006
Vonage Pros and Cons for 2006



Vonage, a VT2142 and a RTP300, My Experiences - A Detailed Review
Vonage, a VT2142 and a RTP300, My Experiences - A Detailed Review



Salt Lake City: impressions after several months
Salt Lake City: impressions after several months




Vonage Reviews

Vonage I have been with Vonage for a couple of months now. Originally I signed up for the



I have been with Vonage for a couple of months now. Originally I signed up for the Premium Unlimited Plan. After two months of using 496 minutes, then 502 minutes, I decided I'm better off with the Basic 500 plan since I don't usually call Europe and my calling on my house phone is usually very limited.

My billing cycle has been April 26 to May 25, May 26 to June 25, June 26 to July 25 and so on. I decided it would be best to switch my plans on the start of a billing cycle - June 26th in this case. So at 6:00 am I log onto my account and switch plans. I of course get the obligatory $9.99 charge for switching. Not a problem, I realize this is part of the terms I signed up with.

Now I'm on my Basic 500 minute plan. I see that I was charged my $24.99 for the June 26 to July 25 cycle, plus $9.99 for "activating" the Basic 500 plan. Okay, so I figure I need to see a credit for the $10.00 difference in plans...no credit.

I send an email to Customer Service and get this response:



Bummer! That doesn't seem correct, so I called the replied to the email since I didn't want to have to actually call customer service and wait forever just to speak to someone who would probably read me what was sent in my email - which by the way makes no sense to me.

So I reply to the email with this: (notice my personal touch of Dear Vonage Digital Voice Customer Care...that's how their email was signed they sent to me...)



I figure, this should get some action...it did! I got this:



Oh no! I have to call customer care!!!! :eek:

I decide to pull out my stop watches and see how long this ordeal will take. Here's the results:

1 minute, 10 seconds to navigate the voice prompts and get into the hold queue. Not bad. The voice recording tells me - to my great surprise - the hold time to speak with a Customer Care Agent will be a minimum of 3 to 5 minutes...click, second stop watch started...

3 minutes, 54 seconds later, I get Gloria. A real live, very nice English speaking (albeit with a New Jersey accent, but being from Boston, who am I to talk...) Customer Care Agent. I explain to Gloria what the issue is and she say, no problem, I can give you the $10 difference in a credit...tap, tap, tap...Gloria starts to enter info (i assume) for the credit. Gloria says, I think I can just cancel the activation charge for $9.99, would that be okay? Sure I said immediately, that seems fair and simple to me. Tap, tap, tap...went Gloria...less than a minute or so later Gloria comes back and says, all set! Your credit is issued. You're bill next month will be $5 plus the taxes. Cool, I'm happy. Total time on the phone...including the initial navigation and hold time...10 minutes, 1 seconds...and that included a very nice thank you for being a "Vonage customer" from Gloria.

I hung up, checked my account on-line and sure enough, there's the credit. See, Vonage does know how to treat a customer. They did it at least once...not like the guy in the Bank America ad says, "we process once check accurately, then repeat that process 7 billion times". In my book, as of today, Vonage ha moved up a full notch!

Now if they can just answer why their service crapped out on the East Coast yesterday...



Read The Full Thread:

A happy Customer Service Call -- Yes, they do happen!



booma posted "I have been with Vonage for a couple of months now. Originally I signed up for the" on 06/27/2006

Vonage Service Plans


Vonage VoIP Members
Members List Members
New KitPrender
New Today 10
Yesterday 6
Total 100938

Who Is On Site
Visitors 154
Members 1
Total 155


Vonage VoIP Forum Members:
Login Here
Not a Member? You can Register Here
As a registered member you will have access to the VoIP Speed Test, Vonage Service Announcements and post comments in the
Vonage VoIP Forums

Vonage Stock Price
Value: 6.64
Change:   N/A
Up to 15 Minute Delay

Site Search
 






†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

www.vonage-forum.com is not an official Vonage support website & is independently operated.
All logos and trademarks are property of their respective owners. All comments are property of their posters.
All other www.vonage-forum.com content is © Copyright 2002 - 2013 by 4Sight Media LLC.

Thinking of signing up for Vonage but have questions?
Business and Residential customers can call Toll Free 24 hours a day at: 1-888-692-8074
No Vonage Promotion Code or Coupon Codes are required at www.vonage.com to receive any special,
best Vonage cheap deals, free sign up offers or discounts.

[ | | | | | ]

Vonage Forum Site Maps

Vonage | VoIP Forum | How VoIP Works | Wiring and Installation Page Two | International Rate Plans 2 | Internet Phone
Promotion | Vonage Review | VoIP | Broadband Phone | Free Month | Rebate | Vonnage | Vontage | VoIP | Phone Service
Phone | llamadas ilimitadas a Mexico | Latest News | VoIP Acronyms | Deal | Philippines Globe Phone | Site Maps

The Vonage Forum provides the Vonage sign up Best Offer Promotion Deal.
If you are considering signing up for Vonage and have found our Vonage News, Customer Reviews, Forums
& all other parts of this site useful, please use our Vonage Sign up page.


Vonage VoIP Phone Service is redefining communications by offering consumers
& small business VoIP Internet phones, an affordable alternative to traditional phone service.
The Vonage VoIP Forum Generated This Page In: 2.52 Seconds and 311 Pages In The Last 60 Seconds
The Vonage VoIP Forum