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Vonage I have been waiting since June 3rd to have my number ported to Vonage. I have a PO#
I have been waiting since June 3rd to have my number ported to Vonage. I have a PO# from Qwest, Qwest tells me the number is not in their control any longer, that it has been released to Vonage. Vonage told me back on 7/12 that they would be able to port it on 7/18. On 7/18, my number ceased to work, and has a disconnected message on it. It's now 7/25, and Vonage has told me that they can't port an inactive number. Never mind that it became inactive in the process of being ported to them. Never mind that at one point they mysteriously knew that it was to happen on 7/18. That has all been forgotten. And now it is my fault or Qwest's fault. I have NEVER in all my life been treated so horribly by so-called "customer service" employees. I have been given ticket # after ticket #, and been told no less than 6 times that I WILL be called back regarding this situation. I have been told that I was "mistreating" the CSR who I raised my voice to. At least I got transferred to "account management" that way. Now I am stuck without my number that I have had for over 8 years. 30 business days later, and this apparently is all my fault.. I did get an account credit for the "delay", but that doesn't do me much good since I DON'T want to have phone service I can't use with the number I wanted to keep. I guess I can fight endlessly to get the fees credited back to my credit card. At this point I feel like my time and emotional upset is worth more than I paid!
Read The Full Thread: I shouldn''t have ported...
• This LNP thing is turning into a joke for me.
Signed up for Vonage July 6 and
• I know what you mean, I am in the same boat as you (as many others are). I am out $50
mkindall posted "I have been waiting since June 3rd to have my number ported to Vonage. I have a PO#" on 07/25/2005 |
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