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Vonage I have been using Vonage for 2 months now and up until 2 weeks ago my calls to Mexico



I have been using Vonage for 2 months now and up until 2 weeks ago my calls to Mexico have been perfect. But now, every international call (I mean every call) I make to Mexico is static & choppy filled on my end and my voice is warbled on their end. If they call me...everything is fine. Note: all local and US long distance is perfect audio for me and the other party .

I'm afraid it is the provider in Mexico and that there is nothing I can do, but if there was a work around, I figure I could find it here.

Here's the detailed info...

1. Your location Albuquerque, NM
2. Your ISP name and type (cable, DSL, wireless etc) ComCast
3. Upload and download speeds 1.681Mpbs, 356Kbps
4. Modem make and model Motorola SB5100
5. Type of Vonage adapter used WRTP54G
6. Setup of Network Modem->Vonage Adapter->PC
7. Issue you are experiencing ie dropped calls, choppy audio etc Phone rings, can't hear person on other end...they can hear me
8. DETAILED results from www.testyourvoip.com with a test call to Boston.

Media Quality MOS 3.2 / 5.0
(Best with G.711 is 4.4)



Degradation Sources
Codec 0.58 31.4%
Latency 0.00 0.0%
Packet Discards 1.25 68.6%
Packet Loss 0.00 0.0%

Codec G.711 (PCM at 64kbps,
20ms RTP payload,
80kbps IP BW)
Round-Trip
Latency 141 ms
Packet Discards 3.9%
Packet Loss 0.0%
Loss Periods Min: 20 ms
Avg: 20 ms
Max: 40 ms
Random Loss

Jitter Min: 0 ms
Avg: 4 ms
Max: 37 ms

Signaling Quality Post-Dial Delay 100 ms
Call Setup Time 130 ms
Media Delay 291 ms

Media Quality MOS 4.2 / 5.0
(Best with G.711 is 4.4)



Degradation Sources
Codec 0.57 76.7%
Latency 0.00 0.0%
Packet Discards 0.14 19.3%
Packet Loss 0.03 3.9%

Codec G.711 (PCM at 64kbps,
20ms RTP payload,
80kbps IP BW)
Round-Trip
Latency 141 ms
Packet Discards 0.7%
Packet Loss 0.1%
Loss Periods Min: 20 ms
Avg: 20 ms
Max: 20 ms
Random Loss

Jitter Min: 0 ms
Avg: 2 ms
Max: 30 ms

Signaling Quality Post-Pickup Delay 164 ms
Call Setup Time 175 ms
Media Delay 199 ms

I do also have 2.4G wireless phones, but I disabled my wireless feature in my modem (beside I figured I would have bad audio on local calls if that was the problem), and they are 4+ feet away. I am using my house wiring, but have tried pluging directly into the Vonage device w/o any improvement.

These audio issues occur even when the PC is off.

Would going through the hassle of notifying Vonage help?
Are these choppy issues usually temporary and go away on their own?
Does anyone know if calling the "magic number" (Vonage CEO) would do any good?

Thanks for any and all information.



Read The Full Thread:

Choppy distorted audio only on calls to Mexico


Your VoIP test is less than stellar on the uplink, but since you're having good
Steve48, I too noticed the uplink looked pretty lousy (high packet discards),
Mexicobnd, I've noticed the same thing! It has helped me when we both are using
This evening I tried a regular phone and plugged it straight into the Vonage device...same
Well, I have to give Vonage a 2.5 out of 10 on this. Well after the time period of 3

Mexicobnd posted "I have been using Vonage for 2 months now and up until 2 weeks ago my calls to Mexico" on 05/06/2006

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1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

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HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

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