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On Mar 28, 2017 at 07:42:33

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On Mar 25, 2017 at 13:28:44

Emilipheyi Posted:
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On Mar 21, 2017 at 00:08:24

jeddaisg Posted:
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On Feb 23, 2017 at 12:33:52

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On Feb 15, 2017 at 21:16:51

Av8rix Posted:
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Vonage I have been trying to get my Vonage phone to work for the past 3+ horus, on the phone



I have been trying to get my Vonage phone to work for the past 3+ horus, on the phone with tech support.
4 blinking lights on the Motorola VT1000. After hours of making me stupid stuff I'd already done (and I explained this to them to NO avail) of power cycling etc. - they tell me their servers "are down" and that they don't know when they'll be back up. Evidently Vonage regulaarly takes down their registration servers for maintenance, so that new devices etc cannot register during that time, and on top of it, they (the engineers) wiped out my DID so that now I'm getting the 4 blinking lights with authorization failing. and it will now take 4 hours to get my DID re-registered so my device can register properly with the proxy server. THIS IS RIDICULOUS.
I work in IT. We don't take production servers down for hours at a time. We don't run 1972 type mainframe batch processes that take critical systems down and impact customers. We have fault tolerant, redundant, clustered systems that take live SQL etc updates - why are Vonage's systems SO different? Do they have no concept of basic IT operations?

I have been very happy with my Vonage phone service and quality/cost, however the few times there have been problems, the problems have ben with THEIR systems, and due to 1972 type IT processes. Aren't they running snapshots of their systems to revert them to working status in the event of failures? Tape backups? ANYTHING? I was told tonight that the engineers were hand inputting DID numbers back in for the customers who numbers were lost during the maintenance. ABSURD.
aaaaaaaaaaaaaaaaarrrrrrrrrrrrgh.
Sounds to me like Vonage needs a new IT director. QUICK. Who's running that IT shop? This is pretty darn basic stuff.
I have requested an engineering level explanation be forwarded to me via the support rep from the behind the scenes engineers at Vonage. If I don't get it I will cancel my service. I don't have 4 hours to spend on trying to get a f$%^% telephone to get a dial tone. Life is too short for that :>



Read The Full Thread:

the story of the VT1000, blinking lights and frustration



jrenquist posted "I have been trying to get my Vonage phone to work for the past 3+ horus, on the phone" on 07/02/2005

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1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

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HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

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