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In The Forum:
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Vonage I have been troubleshooting an intermittent voice interruption issue that I




I have been troubleshooting an intermittent voice interruption issue that I cannot seem to solve. Below are the details:

When talking to someone on the phone, the person on the other end experiences what they describe as me pressing the mute button several times while I am talking to them.

Location: Eastern Pennsylvania
DSL Service through Frontier Telephone (Formerly Epix)
Downloads speeds consistently around 1.2MB - 1.3MB.
Upload speeds consistently around 320KB.
DSL Modem: Seimens Speedstream 6520
Vonage Adapter: DLink VTA-VR
Network Connection: DSL Modem -> VTA-VR
Cordless Phone: Uniden DECT6.0 Cordless Phones

Recipient experiencing choppy or muted calls (In other words, when others talk to me, they experience the choppyness. I hear them perfectly fine.

Troubleshooting Done So Far :
Obviously...rebooted and reset the modem and Vonage adpter several times to no avail.
Connected a stardard LAN line phone to the Vonage Adapter to remove the cordless phone from the equation.
Swapped out my standard 6520 Modem with a Seimens SE567 modem to no avail. (Swapped modem back to 6520 modem)
Created a DMZ on the DSL modem for the Vonage adapter.

Voip TEST RESULTS:
Speed test statistics
-
Download speed: 1242104 bps
Upload speed: 328640 bps
Quality of service: 84 %
Download test type: socket
Upload test type: socket
Maximum download pause: 266 ms
Average download pause: 26 ms
Minimum round trip time to server: 44 ms
Average round trip time to server: 158 ms

Voip test statistics
-
Jitter: you -> server: 6.9 ms
Jitter: server -> you: 9.4 ms
Packet loss: you -> server: 1.0 %
Packet loss: server -> you: 0.0 %
Packet discards: 0.0 %
Packets out of order: 0.0 %
Number of supported Voip lines: 5
Estimated MOS score: 3.6



Read The Full Thread:

Voice Quality Degradation - Intermittent Voice Interruptions


I'd say you definitely have an ISP issue to look into. Your max pause and average
Steve is right on, I would also ask if when the remote caller complains about this
Steve48/Brian188, Thank you for everyone's input so far. I'll check with
When I got home I made a phone call and the person on the other line said I was breaking
Huh? I consider his upload speed to be average. After Comcast's speedboost winds
Well, considering his upload of 328000 bps is about a third of a meg. and as I said
And back on point, the Max pause is too high on both tests. While the average pause
As stated in my original message...I have a spare modem/router (SE567) that I

TinyTunerz posted "I have been troubleshooting an intermittent voice interruption issue that I" on 01/15/2008

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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

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