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Vonage I have been patient and I have been understanding but now when it comes time to resolve



I have been patient and I have been understanding but now when it comes time to resolve the issue, I have to say... I feel let down by Vonage. Or perhaps suckered is a better phrase.

My WRTP54G has been dropping wireless connections since I got it back in August of 2005. It was never a major problem because it wouldn't last more than a few minutes and didn't happen very often. Now it occurs at least once an hour (if not more) and makes it very hard to use a wirelessly connected machine.

The other issue is that the whole unit locks up every 72 hours. It is a hard lock and requires power cycling before it is usable again.

I have made repeated calls to Vonage to try and resolve the problem with no luck. They finally told me that the unit needs to be replaced. When I was sent to "that department" they were happy to do the replacement but since it was past the initial 90 day warranty (only 90 days?!) I would have to buy a new one for the same price I paid retail. Rebates did not and still do not apply to people who already have service.

Before I go out and buy a new router, wireless, ATA device or a mix and match thereof, does anyone have any advice? I think I am done with the WRTP54G, despite it being a Linksys product - it is just too flaky.

The regular mix of resets (hard and soft), elimination of devices from the network, UPS power instead of the AC outlet and general Vonage Tech Support troubleshooting has been done.

I have included the log file during a wireless drop for anyone who might gather anything useful from it. I couldn't convince the people from Vonage to even consider looking at it.


Wireless drop shown in the log....
============================
6816 Mon Jan 23 9:10:43 2006 192.168.100.1 [001310A3CE15] cfgmgr(manager): manager_find_defaults - !mod
6817 Mon Jan 23 9:10:43 2006 192.168.100.1 [001310A3CE15] cfgmgr(manager): manager_find_defaults - !mod
6818 Mon Jan 23 9:10:43 2006 192.168.100.1 [001310A3CE15] cfgmgr(manager): manager_get_defaults - !config
6819 Mon Jan 23 9:10:43 2006 192.168.100.1 [001310A3CE15] cfgmgr(manager): manager_get_defaults - !config
6820 Mon Jan 23 9:13: 7 2006 192.168.100.1 [001310A3CE15] cfgmgr(dhcpc-105): sys_send_event - dhcp up
6821 Mon Jan 23 9:13: 7 2006 192.168.100.1 [001310A3CE15] cfgmgr(dhcpc-105): sys_send_event - dhcp up
6822 Mon Jan 23 9:13:12 2006 192.168.100.1 [001310A3CE15] cfgmgr(manager): manager_find_defaults - !mod
6823 Mon Jan 23 9:13:12 2006 192.168.100.1 [001310A3CE15] cfgmgr(manager): manager_find_defaults - !mod
6824 Mon Jan 23 9:13:12 2006 192.168.100.1 [001310A3CE15] cfgmgr(manager): manager_get_defaults - !config
6825 Mon Jan 23 9:13:12 2006 192.168.100.1 [001310A3CE15] cfgmgr(manager): manager_get_defaults - !config
6826 Mon Jan 23 9:14:26 2006 192.168.100.1 [001310A3CE15] 1455899: Receive assoc failed from wpa,station index 2.
6827 Mon Jan 23 9:14:26 2006 192.168.100.1 [001310A3CE15] 1455899: Receive assoc failed from wpa,station index 2.
6828 Mon Jan 23 9:14:26 2006 192.168.100.1 [001310A3CE15] 1455907: Receive assoc failed from wpa,station index 2.
6829 Mon Jan 23 9:14:26 2006 192.168.100.1 [001310A3CE15] 1455907: Receive assoc failed from wpa,station index 2.
6830 Mon Jan 23 9:14:27 2006 192.168.100.1 [001310A3CE15] 1455910: Receive assoc failed from wpa,station index 3.
6831 Mon Jan 23 9:14:27 2006 192.168.100.1 [001310A3CE15] 1455910: Receive assoc failed from wpa,station index 3.
6832 Mon Jan 23 9:14:29 2006 192.168.100.1 [001310A3CE15] 1455933: Receive assoc failed from wpa,station index 2.
6833 Mon Jan 23 9:14:29 2006 192.168.100.1 [001310A3CE15] 1455933: Receive assoc failed from wpa,station index 2.
6834 Mon Jan 23 9:14:30 2006 192.168.100.1 [001310A3CE15] 1455947: Receive assoc failed from wpa,station index 2.
6835 Mon Jan 23 9:14:30 2006 192.168.100.1 [001310A3CE15] 1455947: Receive assoc failed from wpa,station index 2.
6836 Mon Jan 23 9:14:31 2006 192.168.100.1 [001310A3CE15] 1455956: Receive assoc failed from wpa,station index 2.
6837 Mon Jan 23 9:14:31 2006 192.168.100.1 [001310A3CE15] 1455956: Receive assoc failed from wpa,station index 2.
6838 Mon Jan 23 9:14:32 2006 192.168.100.1 [001310A3CE15] 1455965: Receive assoc failed from wpa,station index 2.
6839 Mon Jan 23 9:14:32 2006 192.168.100.1 [001310A3CE15] 1455965: Receive assoc failed from wpa,station index 2.
6840 Mon Jan 23 9:14:34 2006 192.168.100.1 [001310A3CE15] 1455979: Receive assoc failed from wpa,station index 2.
6841 Mon Jan 23 9:14:34 2006 192.168.100.1 [001310A3CE15] 1455979: Receive assoc failed from wpa,station index 2.
6842 Mon Jan 23 9:14:37 2006 192.168.100.1 [001310A3CE15] 1456012: Receive assoc failed from wpa,station index 2.
6843 Mon Jan 23 9:14:37 2006 192.168.100.1 [001310A3CE15] 1456012: Receive assoc failed from wpa,station index 2.
6844 Mon Jan 23 9:14:38 2006 192.168.100.1 [001310A3CE15] 1456023: Receive assoc failed from wpa,station index 2.
6845 Mon Jan 23 9:14:38 2006 192.168.100.1 [001310A3CE15] 1456023: Receive assoc failed from wpa,station index 2.
6846 Mon Jan 23 9:14:39 2006 192.168.100.1 [001310A3CE15] 1456033: Receive assoc failed from wpa,station index 2.
6847 Mon Jan 23 9:14:39 2006 192.168.100.1 [001310A3CE15] 1456033: Receive assoc failed from wpa,station index 2.
6848 Mon Jan 23 9:14:40 2006 192.168.100.1 [001310A3CE15] 1456042: Receive assoc failed from wpa,station index 2.
6849 Mon Jan 23 9:14:40 2006 192.168.100.1 [001310A3CE15] 1456042: Receive assoc failed from wpa,station index 2.
6850 Mon Jan 23 9:14:41 2006 192.168.100.1 [001310A3CE15] 1456052: Receive assoc failed from wpa,station index 2.
6851 Mon Jan 23 9:14:41 2006 192.168.100.1 [001310A3CE15] 1456052: Receive assoc failed from wpa,station index 2.
6852 Mon Jan 23 9:14:42 2006 192.168.100.1 [001310A3CE15] 1456062: Receive assoc failed from wpa,station index 2.
6853 Mon Jan 23 9:14:42 2006 192.168.100.1 [001310A3CE15] 1456062: Receive assoc failed from wpa,station index 2.
6854 Mon Jan 23 9:14:43 2006 192.168.100.1 [001310A3CE15] 1456073: Receive assoc failed from wpa,station index 2.
6855 Mon Jan 23 9:14:43 2006 192.168.100.1 [001310A3CE15] 1456073: Receive assoc failed from wpa,station index 2.
6856 Mon Jan 23 9:14:45 2006 192.168.100.1 [001310A3CE15] 1456092: Receive assoc failed from wpa,station index 2.
6857 Mon Jan 23 9:14:45 2006 192.168.100.1 [001310A3CE15] 1456092: Receive assoc failed from wpa,station index 2.
6858 Mon Jan 23 9:14:46 2006 192.168.100.1 [001310A3CE15] 1456103: Receive assoc failed from wpa,station index 2.
6859 Mon Jan 23 9:14:46 2006 192.168.100.1 [001310A3CE15] 1456103: Receive assoc failed from wpa,station index 2.
6860 Mon Jan 23 9:14:47 2006 192.168.100.1 [001310A3CE15] 1456113: Receive assoc failed from wpa,station index 2.
6861 Mon Jan 23 9:14:47 2006 192.168.100.1 [001310A3CE15] 1456113: Receive assoc failed from wpa,station index 2.
6862 Mon Jan 23 9:14:48 2006 192.168.100.1 [001310A3CE15] 1456123: Receive assoc failed from wpa,station index 2.
6863 Mon Jan 23 9:14:48 2006 192.168.100.1 [001310A3CE15] 1456123: Receive assoc failed from wpa,station index 2.
6864 Mon Jan 23 9:14:49 2006 192.168.100.1 [001310A3CE15] 1456132: Receive assoc failed from wpa,station index 2.
6865 Mon Jan 23 9:14:49 2006 192.168.100.1 [001310A3CE15] 1456132: Receive assoc failed from wpa,station index 2.
6866 Mon Jan 23 9:14:50 2006 192.168.100.1 [001310A3CE15] 1456143: Receive assoc failed from wpa,station index 2.
6867 Mon Jan 23 9:14:50 2006 192.168.100.1 [001310A3CE15] 1456143: Receive assoc failed from wpa,station index 2.
6868 Mon Jan 23 9:14:51 2006 192.168.100.1 [001310A3CE15] 1456153: Receive assoc failed from wpa,station index 2.
6869 Mon Jan 23 9:14:51 2006 192.168.100.1 [001310A3CE15] 1456153: Receive assoc failed from wpa,station index 2.
6870 Mon Jan 23 9:14:52 2006 192.168.100.1 [001310A3CE15] 1456163: Receive assoc failed from wpa,station index 2.
6871 Mon Jan 23 9:14:52 2006 192.168.100.1 [001310A3CE15] 1456163: Receive assoc failed from wpa,station index 2.
6872 Mon Jan 23 9:14:53 2006 192.168.100.1 [001310A3CE15] 1456173: Receive assoc failed from wpa,station index 2.
6873 Mon Jan 23 9:14:53 2006 192.168.100.1 [001310A3CE15] 1456173: Receive assoc failed from wpa,station index 2.
6874 Mon Jan 23 9:14:57 2006 192.168.100.1 [001310A3CE15] 1456212: Receive assoc failed from wpa,station index 2.
6875 Mon Jan 23 9:14:57 2006 192.168.100.1 [001310A3CE15] 1456212: Receive assoc failed from wpa,station index 2.
6876 Mon Jan 23 9:14:58 2006 192.168.100.1 [001310A3CE15] 1456222: Receive assoc failed from wpa,station index 2.
6877 Mon Jan 23 9:14:58 2006 192.168.100.1 [001310A3CE15] 1456222: Receive assoc failed from wpa,station index 2.
6878 Mon Jan 23 9:14:59 2006 192.168.100.1 [001310A3CE15] 1456232: Receive assoc failed from wpa,station index 2.
6879 Mon Jan 23 9:14:59 2006 192.168.100.1 [001310A3CE15] 1456232: Receive assoc failed from wpa,station index 2.
6880 Mon Jan 23 9:15: 0 2006 192.168.100.1 [001310A3CE15] 1456243: Receive assoc failed from wpa,station index 2.
6881 Mon Jan 23 9:15: 0 2006 192.168.100.1 [001310A3CE15] 1456243: Receive assoc failed from wpa,station index 2.
6882 Mon Jan 23 9:15: 1 2006 192.168.100.1 [001310A3CE15] 1456252: Receive assoc failed from wpa,station index 2.
6883 Mon Jan 23 9:15: 1 2006 192.168.100.1 [001310A3CE15] 1456252: Receive assoc failed from wpa,station index 2.
6884 Mon Jan 23 9:15: 2 2006 192.168.100.1 [001310A3CE15] 1456262: Receive assoc failed from wpa,station index 2.
6885 Mon Jan 23 9:15: 2 2006 192.168.100.1 [001310A3CE15] 1456262: Receive assoc failed from wpa,station index 2.
6886 Mon Jan 23 9:15: 3 2006 192.168.100.1 [001310A3CE15] 1456272: Receive assoc failed from wpa,station index 2.
6887 Mon Jan 23 9:15: 3 2006 192.168.100.1 [001310A3CE15] 1456272: Receive assoc failed from wpa,station index 2.
6888 Mon Jan 23 9:15: 5 2006 192.168.100.1 [001310A3CE15] 1456293: Receive assoc failed from wpa,station index 2.
6889 Mon Jan 23 9:15: 5 2006 192.168.100.1 [001310A3CE15] 1456293: Receive assoc failed from wpa,station index 2.
6890 Mon Jan 23 9:15: 6 2006 192.168.100.1 [001310A3CE15] 1456302: Receive assoc failed from wpa,station index 2.
6891 Mon Jan 23 9:15: 6 2006 192.168.100.1 [001310A3CE15] 1456302: Receive assoc failed from wpa,station index 2.
6892 Mon Jan 23 9:15: 7 2006 192.168.100.1 [001310A3CE15] 1456312: Receive assoc failed from wpa,station index 2.
6893 Mon Jan 23 9:15: 7 2006 192.168.100.1 [001310A3CE15] 1456312: Receive assoc failed from wpa,station index 2.
6894 Mon Jan 23 9:15: 8 2006 192.168.100.1 [001310A3CE15] 1456323: Receive assoc failed from wpa,station index 2.
6895 Mon Jan 23 9:15: 8 2006 192.168.100.1 [001310A3CE15] 1456323: Receive assoc failed from wpa,station index 2.
6896 Mon Jan 23 9:15: 9 2006 192.168.100.1 [001310A3CE15] 1456333: Receive assoc failed from wpa,station index 2.
6897 Mon Jan 23 9:15: 9 2006 192.168.100.1 [001310A3CE15] 1456333: Receive assoc failed from wpa,station index 2.
6898 Mon Jan 23 9:15:10 2006 192.168.100.1 [001310A3CE15] 1456342: Receive assoc failed from wpa,station index 2.
6899 Mon Jan 23 9:15:10 2006 192.168.100.1 [001310A3CE15] 1456342: Receive assoc failed from wpa,station index 2.
6900 Mon Jan 23 9:15:11 2006 192.168.100.1 [001310A3CE15] 1456352: Receive assoc failed from wpa,station index 2.
6901 Mon Jan 23 9:15:11 2006 192.168.100.1 [001310A3CE15] 1456352: Receive assoc failed from wpa,station index 2.
6902 Mon Jan 23 9:15:12 2006 192.168.100.1 [001310A3CE15] 1456363: Receive assoc failed from wpa,station index 2.
6903 Mon Jan 23 9:15:12 2006 192.168.100.1 [001310A3CE15] 1456363: Receive assoc failed from wpa,station index 2.
6904 Mon Jan 23 9:15:13 2006 192.168.100.1 [001310A3CE15] 1456373: Receive assoc failed from wpa,station index 2.
6905 Mon Jan 23 9:15:13 2006 192.168.100.1 [001310A3CE15] 1456373: Receive assoc failed from wpa,station index 2.
6906 Mon Jan 23 9:15:13 2006 192.168.100.1 [001310A3CE15] 1456375: Receive assoc failed from wpa,station index 4.
6907 Mon Jan 23 9:15:13 2006 192.168.100.1 [001310A3CE15] 1456375: Receive assoc failed from wpa,station index 4.
6908 Mon Jan 23 9:15:19 2006 192.168.100.1 [001310A3CE15] 1456432: Receive assoc failed from wpa,station index 2.
6909 Mon Jan 23 9:15:19 2006 192.168.100.1 [001310A3CE15] 1456432: Receive assoc failed from wpa,station index 2.
6910 Mon Jan 23 9:15:20 2006 192.168.100.1 [001310A3CE15] 1456443: Receive assoc failed from wpa,station index 2.
6911 Mon Jan 23 9:15:20 2006 192.168.100.1 [001310A3CE15] 1456443: Receive assoc failed from wpa,station index 2.
6912 Mon Jan 23 9:15:21 2006 192.168.100.1 [001310A3CE15] 1456453: Receive assoc failed from wpa,station index 2.
6913 Mon Jan 23 9:15:21 2006 192.168.100.1 [001310A3CE15] 1456453: Receive assoc failed from wpa,station index 2.
6914 Mon Jan 23 9:15:22 2006 192.168.100.1 [001310A3CE15] 1456463: Receive assoc failed from wpa,station index 2.
6915 Mon Jan 23 9:15:22 2006 192.168.100.1 [001310A3CE15] 1456463: Receive assoc failed from wpa,station index 2.
6916 Mon Jan 23 9:15:23 2006 192.168.100.1 [001310A3CE15] 1456472: Receive assoc failed from wpa,station index 2.
6917 Mon Jan 23 9:15:23 2006 192.168.100.1 [001310A3CE15] 1456472: Receive assoc failed from wpa,station index 2.
6918 Mon Jan 23 9:15:37 2006 192.168.100.1 [001310A3CE15] cfgmgr(dhcpc-105): sys_send_event - dhcp up
6919 Mon Jan 23 9:15:37 2006 192.168.100.1 [001310A3CE15] cfgmgr(dhcpc-105): sys_send_event - dhcp up
==================================



Read The Full Thread:

WRTP54G Locking up and/or dropping wireless


You don't need to replace your WRTP54G as a Vonage adapter. Bereft of the responsibility
If I can't figure out why it is locking up every 72 hours, it will have to go. I'm just
"Go out and get yourself a regular Linksys wireless router, such as the WRT54G,
Mine locked up every 24 hours, but that was mostly because I use BitTorrent as well
Your advice is "spot-on" so far. I went out on Monday and bought a new WRT54G wireless
Hello all. I just signed up for Vonage, ordered the Linksys WRTP54G router,
Natehoy's suggestion of turning my WRTP54G into a terminal adapter and letting
Thanks for the advice. I'm glad to hear you have your connectivity problems sorted.
You know I had the same thought. The WRTP54G is a wretched little router and Linksys

mwmcclure posted "I have been patient and I have been understanding but now when it comes time to resolve" on 01/23/2006

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