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Vonage I have been having intermittent Vonage call quality issues. Today 2/21/2006



I have been having intermittent Vonage call quality issues. Today 2/21/2006 have been more serious than most but multiple times I have not been able to carry on a conversation due to lost packets and choppy audio. Sometimes the remote end audio is choppy but more often the remote audio is fine but my outbound audio is choppy.

Here's the information you requested:

1. Your location

Naperville, IL

2. Your ISP name and type (cable, DSL, wireless etc)

Comcast cable modem

3. Upload and download speeds

Here's what the modem is reporting:

Downstream -> 6600000 bps
Upstream -> 384000 bps

4. Modem make and model

Linksys BEFCMU10 v2

5. Type of Vonage adapter used ie RT31P2 or PAP2

PAP2

6. Setup of Network ie Modem->Vonage Adapter->PC

Modem->Linksys BEFSR81 Port 1 with QoS enabled->PAP2
Modem->Linksys BEFSR81 Port 2 no QoS->Linksys BEFW11S4->PC network

Yes, PC network is double firewalled. PAP2 is on the first subnet. The rest of the network is on the other.

7. Issue you are experiencing ie dropped calls, choppy audio etc

Extreme choppy audio to the point of being unusable.

8. DETAILED results from www.testyourvoip.com with a test call to Boston.

TO Boston

MOS 3.7
Codec 0.58 38.9%
Latency 0.00 0.0%
Packet Discards 0.90 61.1%
Packet Loss 0.00 0.0%

Codec G.711 (PCM at 64kbps, 20ms RTP payload, 80kbps IP BW)

Round Trip Latency 140ms

Packet Discards 2.8%

Packet Loss 0.0%

Loss Periods Min: 20 ms
Avg: 20 ms
Max: 40 ms
Random Loss

Jitter Min: 0 ms
Avg: 8 ms
Max: 45 ms

Post-dial delay 78ms
Call setup 94ms
Media delay 234ms

FROM Boston

TO Boston

MOS 4.4
Codec 0.57 38.9%
Latency 0.00 0.0%
Packet Discards 0.02 3.2%
Packet Loss 0.00 0.0%

Codec G.711 (PCM at 64kbps, 20ms RTP payload, 80kbps IP BW)

Round Trip Latency 140ms

Packet Discards 0.1%

Packet Loss 0.0%

Loss Periods Min: 20 ms
Avg: 20 ms
Max: 20 ms
Random Loss

Jitter Min: 4 ms
Avg: 6 ms
Max: 27 ms

Post-dial delay 118ms
Call setup 119ms
Media delay 152ms


Tracing route to vonage.com [216.115.22.200]
over a maximum of 30 hops:

1 * * * Request timed out.
2 12 ms 14 ms 13 ms 68.86.119.65
3 16 ms 14 ms 16 ms 68.87.230.105
4 13 ms 14 ms 14 ms 68.87.230.250
5 18 ms 21 ms 16 ms 12.125.194.9
6 16 ms 24 ms 19 ms tbr2-p012001.cgcil.ip.att.net [12.123.4.230]
7 17 ms 35 ms 16 ms ggr2-p3120.cgcil.ip.att.net [12.123.6.69]
8 17 ms 15 ms 19 ms att-gw.chi.gblx.net [192.205.32.126]
9 40 ms 40 ms 44 ms Vonage-Holdings-Corp-Vonage-Toll-Free-NWRK.ge-2-
3-0.403.ar1.NYC1.gblx.net [64.210.19.18]
10 * * * Request timed out.
11 39 ms 44 ms 45 ms 216.115.22.200

Tracing route to vonage.com [216.115.22.200]
over a maximum of 30 hops:

1 * * * Request timed out.
2 17 ms 30 ms 14 ms 68.86.119.65
3 15 ms 13 ms 24 ms 68.87.230.105
4 15 ms 14 ms 15 ms 68.87.230.250
5 17 ms 22 ms 18 ms 12.125.194.9
6 18 ms 16 ms 17 ms tbr2-p012001.cgcil.ip.att.net [12.123.4.230]
7 15 ms 16 ms 18 ms ggr2-p3120.cgcil.ip.att.net [12.123.6.69]
8 45 ms 29 ms 17 ms att-gw.chi.gblx.net [192.205.32.126]
9 40 ms 41 ms 76 ms Vonage-Holdings-Corp-Vonage-Toll-Free-NWRK.ge-2-
3-0.403.ar1.NYC1.gblx.net [64.210.19.18]
10 * * * Request timed out.
11 40 ms 38 ms 42 ms 216.115.22.200

A ping throughout the day was showing from 33%-60% packet loss. I am not seeing this now. This problem seems more prevalent during the daytime hours though I have seen choppy audio at night. A ping to other sites during the same interval appeared fine.



Read The Full Thread:

Another Comcast customer havin Vonage problems


Let me also add that throughout the day today access to secure.vonage.com has
Results of the Vonage VoIP speed test (I'm not seeing problems now): My Results
My bet is these a-holes at Comcast are on union time. WTF? This has happened at least
Good Morning, I live in SE Michigan and use Vonage with Comcast. I have a PAP2
It's now 9:30 am here and the problem is back again. I'm having problems accessing
Ok, so I'm not imagining things! Another "service outage" announcement for Comcast
Oh...and for a chuckle about Comcast's first-tier support...they asked me to
Having major phone disconnections here BigDave. I'm able to access all vonage
Hey, it's on their script, that's all they know. 1. Clear your cookies (regardless

BigDaveB posted "I have been having intermittent Vonage call quality issues. Today 2/21/2006" on 02/21/2006

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