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Vonage I have been a vonage customer since October of 04. No problems everything is fine..



I have been a Vonage customer since October of 04. No problems everything is fine.. Until 2 days ago. All of a sudden I have no dial tone.

I have the PAP2 connected to Linksys WRT54gs since 10/04. When I first noticed the issue, the phone 1 light was on, so i tried the reboot sequence, over and over for about 60 minutes.... Nothing...still no dial tone.

So, I called Vonage support...after rebooting , unplugging and the other stuff for 2 hours, now I have no phone lights on the PAP2 somehow they have also switched the PAP2 to work on the Phone2 line and not the phone1 line, no config changes are being sent to the PAP2 from the Vonage accoutn, etc.. then my cell phone battery runs out 2+ hours into the call and I loose them.

They did not call back or followup or anything. and I am still without dial tone. So I called back tonight, and once again after 2 hours of the same crap, it still does not work, the last advanced tech tells me that the only thing could be that the PAP2 device is not working and I need to go purchase a new one.. As he can not do anything to configure it, and it will not reset to the factory settings. Then once again about 2+ hours into the call I lose him as my cell connection is not good in the house.

After loosing him, I go to my browser and sign onto the web interface of the PAP2, and can see all the info with no problem. Then when I click the admin user it asks for a user id and password which I have no idea what it is. But I am ble to change some things in the web interface.

So to sum it up...

48 hours with no service and counting...
4+ hours with Support and tired of unplugging knowing it wont work

And I have to buy a new PAP2 to see if that is the problem..

(As far as I can tell the PAP2 was working as they switched it from Phone1 to Phone2 port, and I am able to obtain information from the web interface from the PAP2)

This config worked for 8 months, ... what the %$^%$^ is up with that.

I can tell that the Vonage servers can not access my PAP2 because all the calls are forwarding to my cell phone by default when the connection is not available.

If I can not get this resolved and get service again by tomorrow, I am on my way back to Veri$on$. I was a happy camper untl this nightmare. and I can not deal with it again...

ANyone with any ideas please let me know.

Thanks
Tim



Read The Full Thread:

No Dial Tone 2+ days now, just about ready to punt


What ISP do you use? I wonder if this could be a case of another ISP blocking VoIP. Also,
I have Cox. The modem is the Cox Modem.. A Scientific Atlanta. Not sure of the
See the blog at: http://gigabytemarch.blog.com/137998/ I can verify that
If this is true and Cox is blocking.. what can one do ??? Are we forced to drop Vonage
If it was true I would switch ISPs
Unfortunately I have no other choice. DSL is not available. And cable is the only
After some discussion on other boards as well... I have narrowed it down to these
If jrd or anyone from Vonage is here, please let me know what you think ???
Once I go and BUY a new PAP2 today, is there a way to get around the 2 hour CS script

tjmsport posted "I have been a vonage customer since October of 04. No problems everything is fine.." on 07/07/2005

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