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Vonage I have been a vonage customer for over a year. I had transfered my number to Vonage



I have been a Vonage customer for over a year. I had transfered my number to Vonage from verizon back in early 2005 without any issues. [B]Then I decided to transfer to Sunrocket this year on April 1, 2006. [/B] I submitted my number transfer online and manually with a form back in April. Today is August 11, 2006 and my number still has not transfered....thats almost 5 months since I submited the transfer request.... .. Well for the last 2 months my phone has been acting wierd. Anyone who calls me on my number from a sunrocket phone........that call will come to my sunrocket phone. Then anyone who calls me from any other phone (non-sunrocket phone) such as verizon or any other company......that call goes to my Vonage phone. Though all of them are dialing the same home phone number. I am fed up with this now. Its been almost 5 months and still they haven't done anything about the number transfer. I call sunrocket everyday and they keep saying that they have no clue whats going on. Both Vonage and sunrocket are saying that their is a 3rd party company that they deal with called Broadwwing/Focal which has a part in my number and they are holding the number which doesn't make sense.........but that doesn't explain why some calls goto sunrocket and some to vonage........To top it off I've been paying for 2 phone lines both Vonage and sunrocket for the last 5 months which is totally unfair......Can anyone help me out with this matter.....maybe one of you has had similar problems.....



Read The Full Thread:

Vonage to Sunrocket transfer


I understand how their routing works. I do not like the way they delay updating
I transferred from Vonage to Sunrocket a month ago. My number transfer was completed
This sort of issue has been discussed at least several times on this board. It
Exactly the same thing happened to me. I found a 888- number on one of the forums
I signed up with Sunrocket on June 19th and requested to transfer my number from
bebeblue, I had posted a message right before you..... I have been having the
Hi, Jiluv. Yes, yours is the reason I posted. I will certainly update when
There is a major problem going from Vonage to Sunrocket and bringing your number
In an earlier post, the author had described how CLECs may pose problems. That

jjluv posted "I have been a vonage customer for over a year. I had transfered my number to Vonage" on 08/11/2006

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1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

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HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

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