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Bruafekkay Posted:
agreed drab
individual, large
if the hamlet is
not provided with
the requisite
...

In The Forum:
Vonage V-Phone & SoftPhone
Topic:
mauersteine 50x50 unsparing
On Dec 07, 2016 at 20:07:45

tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have
...

In The Forum:
Hard Wiring - Installation
Topic:
Vonage behind switch
On Dec 05, 2016 at 06:35:11

DWSupport Posted:
After recent
Vonage update that
took place on the
4th and 5th of
Nov. E-mails with
...

In The Forum:
Vonage
Topic:
Voicemail Not Forwarding to Outlook Accounts
On Nov 10, 2016 at 12:23:26

peterlee Posted:
Had a call from a
Hospital in Ajax,
Ontario to my home
in
Scarborough, Onta
rio
...

In The Forum:
Vonage Canada
Topic:
Hospital Incoming call unable to connect
On Nov 08, 2016 at 11:59:50

TELLDOUG Posted:
I am looking for a
product that will
make my phone ring
louder so I can
hear using
...

In The Forum:
Vonage
Topic:
Looking for a ringer ameliorate
On Oct 26, 2016 at 09:21:30

HildBeft Posted:
You can recollect
password by
connecting the
router to your pc
and open the
browser
...

In The Forum:
Hard Wiring - Installation
Topic:
How to arrive at wifi password?
On Oct 20, 2016 at 05:05:49

HildBeft Posted:
Great tips..
Thanks for sharing
...

In The Forum:
Hard Wiring - Installation
Topic:
How to have Vonage and another land line?
On Oct 20, 2016 at 04:55:03

massrman Posted:
The devices are
available at
different price
margins , please
share your
estimated
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:48:03

massrman Posted:
Hi these are most
commonly used SIP
PBX interops and
their
configuration
guides,
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:37:45

Sammy00 Posted:
Has anyone setup a
W52p phone for
vonage? I have
a W52p with two
wireless handsets,
...

In The Forum:
Hard Wiring - Installation
Topic:
W52p Setup
On Aug 30, 2016 at 10:38:01


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Vonage I have been a vonage customer for a couple of years now. Frankly for the most part,



I have been a Vonage customer for a couple of years now. Frankly for the most part, I absolutely love it.. No problems, good connections, etc..

UNTIL I have to call customer service for something. Today it was poor fax calls. No problem. First person told me to adjust some settings on my fax machine. Great, I'll do that.. Then re-boot the pap they say.. OK..

Well, line 2 went away.. So I called back Should be an easy fix, right?? WRONG! "Reboot the PAP again, I fixed it" says the second person.. OK, Here we go again!!!

Reboot, nothing.. Call #3. First person insisted that my network was to blame. That I had to plug the PAP directly into the cable modem and disconnect the rest of my network.. Nope, can't do that.. This is a production network, and I am working from this location. An interruption of that sort would be VERY bad.. After a few troubleshooting steps.. I request level 2 support...

OK, Finally after 20 mins on hold, I get level 2.. You guessed it.. It's all in the network here.. I have too many levels of network., So, I ask him "Why has it been working just like this for over a year now, in fact, I have been using it all day" Reboot your network they tell me. Once again, I remind them that I cannot do that..

So, all in all, I have now been on my CELL phone with them for 90 minutes and have no resolution why my line 2 went away.. BTW, Line 1 is working fine, calls are coming in as normal, well as long as I don't have it unplugged for 15 minutes on end...


If anyone has any suggestions how to untangle this maze, and perhaps get to a tech that maybe has seen a Voip router once or twice, I would be VERY interested in hearing it.. So far, I am rating Tech Support a 1 on a scale of 1 to 10.


Thanks

Glenn May
Shrewsbury, MA



Read The Full Thread:

Customer Service Problems


hai, in that case just disconnect ur fax from the pap2 and connect a phone to the
Well, Grand total of 5 Hours on the phone trying to solve this issue.. Looks like
Well, make that a grand total of nearly 7 hours before the dust settled... Here
I will call them! Thanks; I will also ask for the credit! Agian Thanks. Cindy
Cindy, The good new is YES advanced tech support IS in this country, and some of
I just spent 3 days with no dial tone! No telephone to call support and used up
a little tip for you cindy if you really need help and nobody is able to answer
Vonage needs tech support via text chat. Although this wouldn't be possible when
I am trying to get hold of vonage customer service from account management since

Hoss posted "I have been a vonage customer for a couple of years now. Frankly for the most part," on 05/24/2006

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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

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