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ElalfZek Posted:
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In The Forum:
Hard Wiring - Installation
Topic:
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On Nov 19, 2017 at 02:16:33

mikebrown Posted:
Hello
there, Please
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In The Forum:
Hard Wiring - Installation
Topic:
Hardwiring in a Rental House
On Oct 24, 2017 at 22:29:48

mikebrown Posted:
Hello, I think
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In The Forum:
Hard Wiring - Installation
Topic:
Hardwiring in a Rental House
On Jun 24, 2017 at 09:15:34

Haniltery Posted:
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In The Forum:
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Topic:
How to Delete call history from online account?
On May 09, 2017 at 06:14:26

diana87 Posted:
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In The Forum:
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Topic:
Recent calling problem from Egypt
On May 02, 2017 at 17:28:06

dconnor Posted:
What is the main
number on the
account? And
which one is the
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In The Forum:
Vonage UK
Topic:
How do you call 999
On Apr 27, 2017 at 18:52:02

Trafford Posted:
Seems like a
simple
question. We
rely exclusively
on a Vonage system
for our
...

In The Forum:
Vonage UK
Topic:
How do you call 999
On Apr 27, 2017 at 10:42:50

diazou Posted:
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In The Forum:
Vonage
Topic:
IP PBX for small business
On Mar 28, 2017 at 12:42:33

jeddaisg Posted:
Hi all We have
a Vonage VOIP
system for our
office. Lately,
our call quality
...

In The Forum:
Vonage
Topic:
Ethernet Cable; Wiring schematic? 568-B?
On Feb 23, 2017 at 18:33:52

beast321 Posted:
I don't know if
you heard, that
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In The Forum:
Fax - Tivo - Alarms
Topic:
Using phone as a dial up modem for Dreamcast Gaming
On Feb 16, 2017 at 03:16:51


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Vonage Customer Reviews
Salt Lake City: impressions after several months
Salt Lake City: impressions after several months



Review: My First Day With Vonage, Excellent!
Review: My First Day With Vonage, Excellent!



Great Price, No Complaints
Great Price, No Complaints



You need some common sense.
You need some common sense.



Vonage Customer Review: One month with Vonage, and...
Vonage Customer Review: One month with Vonage, and...




Vonage Reviews

Vonage I have been a vonage customer for a couple of years now. Frankly for the most part,



I have been a Vonage customer for a couple of years now. Frankly for the most part, I absolutely love it.. No problems, good connections, etc..

UNTIL I have to call customer service for something. Today it was poor fax calls. No problem. First person told me to adjust some settings on my fax machine. Great, I'll do that.. Then re-boot the pap they say.. OK..

Well, line 2 went away.. So I called back Should be an easy fix, right?? WRONG! "Reboot the PAP again, I fixed it" says the second person.. OK, Here we go again!!!

Reboot, nothing.. Call #3. First person insisted that my network was to blame. That I had to plug the PAP directly into the cable modem and disconnect the rest of my network.. Nope, can't do that.. This is a production network, and I am working from this location. An interruption of that sort would be VERY bad.. After a few troubleshooting steps.. I request level 2 support...

OK, Finally after 20 mins on hold, I get level 2.. You guessed it.. It's all in the network here.. I have too many levels of network., So, I ask him "Why has it been working just like this for over a year now, in fact, I have been using it all day" Reboot your network they tell me. Once again, I remind them that I cannot do that..

So, all in all, I have now been on my CELL phone with them for 90 minutes and have no resolution why my line 2 went away.. BTW, Line 1 is working fine, calls are coming in as normal, well as long as I don't have it unplugged for 15 minutes on end...


If anyone has any suggestions how to untangle this maze, and perhaps get to a tech that maybe has seen a Voip router once or twice, I would be VERY interested in hearing it.. So far, I am rating Tech Support a 1 on a scale of 1 to 10.


Thanks

Glenn May
Shrewsbury, MA



Read The Full Thread:

Customer Service Problems


hai, in that case just disconnect ur fax from the pap2 and connect a phone to the
Well, Grand total of 5 Hours on the phone trying to solve this issue.. Looks like
Well, make that a grand total of nearly 7 hours before the dust settled... Here
I just spent 3 days with no dial tone! No telephone to call support and used up
Cindy, The good new is YES advanced tech support IS in this country, and some of
I will call them! Thanks; I will also ask for the credit! Agian Thanks. Cindy
a little tip for you cindy if you really need help and nobody is able to answer
Vonage needs tech support via text chat. Although this wouldn't be possible when
I am trying to get hold of vonage customer service from account management since

Hoss posted "I have been a vonage customer for a couple of years now. Frankly for the most part," on 05/25/2006

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1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

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HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

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