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mikebrown Posted:
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Haniltery Posted:
For wipe call
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dconnor Posted:
What is the main
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On Apr 27, 2017 at 18:52:02

Trafford Posted:
Seems like a
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rely exclusively
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On Apr 27, 2017 at 10:42:50

diazou Posted:
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Topic:
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On Mar 28, 2017 at 12:42:33

jeddaisg Posted:
Hi all We have
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On Feb 23, 2017 at 18:33:52


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Review: My First Day With Vonage, Excellent!
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Great Price, No Complaints



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You need some common sense.



Vonage Customer Review: One month with Vonage, and...
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Vonage - I have been a happy vonage customer for just over a year... but now? Tell - anyone,



-
I have been a happy Vonage customer for just over a year... but now? Tell - anyone, how is skype, anyway? Are there any other good Voip Companies out there, because Vonage is BAD!!!!!

Here's my story:

My Vonage furnished Motorola Router stopped working just after a year of service - and for some reason would no longer negotiate an IP. The answer from technical support was to replace it.

I went out and purchased a Linksys PAP2. Thats when my fun began.

The Mac address is "invalid"..... and I can't seem to get any response besides "We will fix it in 24 hours" OR "Can you replace it" (If this Mac address is invalid, why would another one from the same store be valid?).

After no less that 10 calls (3 of which ended up with a real person) - and several promises that this would be fixed, as well as 3 seperate emails explaining to them that my MAC addess was not in thier inventory, and asking them to please add it , I finally recieved the following response:

Thank you for contacting Customer Care. We apologize for any delay in replying to your mail.

In regards to your issue we understand that you are trying to register the MAC address of the PAP2 device and not able to do so. We again tried to register but getting error message.

We believe this MAC address is not registered in the Vonage inventory. Please change the device with another PAP2 device from where you bought it. After changing the device please furnish us the wan MAC address of the new device so that we will be able to register it.

We appreciate your patience and business with us. We will try our
extreme effort to resolve it soon. Please reply us back as earliest as possible.

This is absolutely maddening, and I am without a phone! My little boy cannot talk to his father, my business clients cannot reach me except by cell - this is costing me time, money, and my young child more than a little bit of heartbreak!

Come on Vonage - you are making money hand over fist! ENOUGH! Get it together, and find a new way to validate clients.



Read The Full Thread:

Invalid Mac Address


Very frustrating indeed. Sorry you're going through it, but unfortunately it's

shaun2 posted "- I have been a happy vonage customer for just over a year... but now? Tell - anyone," on 03/14/2006

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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

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