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tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have
...

In The Forum:
Hard Wiring - Installation
Topic:
Vonage behind switch
On Dec 05, 2016 at 06:35:11

DWSupport Posted:
After recent
Vonage update that
took place on the
4th and 5th of
Nov. E-mails with
...

In The Forum:
Vonage
Topic:
Voicemail Not Forwarding to Outlook Accounts
On Nov 10, 2016 at 12:23:26

peterlee Posted:
Had a call from a
Hospital in Ajax,
Ontario to my home
in
Scarborough, Onta
rio
...

In The Forum:
Vonage Canada
Topic:
Hospital Incoming call unable to connect
On Nov 08, 2016 at 11:59:50

TELLDOUG Posted:
I am looking for a
product that will
make my phone ring
louder so I can
hear using
...

In The Forum:
Vonage
Topic:
Looking for a ringer ameliorate
On Oct 26, 2016 at 09:21:30

HildBeft Posted:
You can recollect
password by
connecting the
router to your pc
and open the
browser
...

In The Forum:
Hard Wiring - Installation
Topic:
How to arrive at wifi password?
On Oct 20, 2016 at 05:05:49

HildBeft Posted:
Great tips..
Thanks for sharing
...

In The Forum:
Hard Wiring - Installation
Topic:
How to have Vonage and another land line?
On Oct 20, 2016 at 04:55:03

massrman Posted:
The devices are
available at
different price
margins , please
share your
estimated
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:48:03

massrman Posted:
Hi these are most
commonly used SIP
PBX interops and
their
configuration
guides,
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:37:45

Sammy00 Posted:
Has anyone setup a
W52p phone for
vonage? I have
a W52p with two
wireless handsets,
...

In The Forum:
Hard Wiring - Installation
Topic:
W52p Setup
On Aug 30, 2016 at 10:38:01

James44 Posted:
Hi, I am
looking for a good
Sip Trunking
provider in
Canada. they
should offer
...

In The Forum:
Vonage
Topic:
A good sip trunking provider
On Jul 17, 2016 at 23:42:46


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Vonage - I have been a happy vonage customer for just over a year... but now? Tell - anyone,



-
I have been a happy Vonage customer for just over a year... but now? Tell - anyone, how is skype, anyway? Are there any other good Voip Companies out there, because Vonage is BAD!!!!!

Here's my story:

My Vonage furnished Motorola Router stopped working just after a year of service - and for some reason would no longer negotiate an IP. The answer from technical support was to replace it.

I went out and purchased a Linksys PAP2. Thats when my fun began.

The Mac address is "invalid"..... and I can't seem to get any response besides "We will fix it in 24 hours" OR "Can you replace it" (If this Mac address is invalid, why would another one from the same store be valid?).

After no less that 10 calls (3 of which ended up with a real person) - and several promises that this would be fixed, as well as 3 seperate emails explaining to them that my MAC addess was not in thier inventory, and asking them to please add it , I finally recieved the following response:

Thank you for contacting Customer Care. We apologize for any delay in replying to your mail.

In regards to your issue we understand that you are trying to register the MAC address of the PAP2 device and not able to do so. We again tried to register but getting error message.

We believe this MAC address is not registered in the Vonage inventory. Please change the device with another PAP2 device from where you bought it. After changing the device please furnish us the wan MAC address of the new device so that we will be able to register it.

We appreciate your patience and business with us. We will try our
extreme effort to resolve it soon. Please reply us back as earliest as possible.

This is absolutely maddening, and I am without a phone! My little boy cannot talk to his father, my business clients cannot reach me except by cell - this is costing me time, money, and my young child more than a little bit of heartbreak!

Come on Vonage - you are making money hand over fist! ENOUGH! Get it together, and find a new way to validate clients.



Read The Full Thread:

Invalid Mac Address


Very frustrating indeed. Sorry you're going through it, but unfortunately it's

shaun2 posted "- I have been a happy vonage customer for just over a year... but now? Tell - anyone," on 03/14/2006

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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

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