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Hard Wiring - Installation
Topic:
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On Nov 19, 2017 at 02:16:33

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In The Forum:
Hard Wiring - Installation
Topic:
Hardwiring in a Rental House
On Oct 24, 2017 at 22:29:48

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In The Forum:
Hard Wiring - Installation
Topic:
Hardwiring in a Rental House
On Jun 24, 2017 at 09:15:34

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On May 09, 2017 at 06:14:26

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Recent calling problem from Egypt
On May 02, 2017 at 17:28:06

dconnor Posted:
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In The Forum:
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Topic:
How do you call 999
On Apr 27, 2017 at 18:52:02

Trafford Posted:
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simple
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rely exclusively
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...

In The Forum:
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Topic:
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On Apr 27, 2017 at 10:42:50

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In The Forum:
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Topic:
IP PBX for small business
On Mar 28, 2017 at 12:42:33

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In The Forum:
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Topic:
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On Feb 23, 2017 at 18:33:52

beast321 Posted:
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In The Forum:
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Topic:
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On Feb 16, 2017 at 03:16:51


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Vonage I have been a customer of Vonage since February 20, 2006 and am thourougly disgusted



I have been a customer of Vonage since February 20, 2006 and am thourougly disgusted with my experience. I am having the exact same problem as SarahV and am getting the run around from all phone companies involved. However, right now I have boiled it down to Vonage being the main culprit. I sent back my LOA on Feb. 24 and according to my Vonage account info. Vonage sent out a request to someone (to whom I don't know; no one can tell me who they officially sent the request for my number to and i have repeatedly asked them.) My current phone company says they never received a request for anything from Vonage (no correspondence at all) And today I called Paetec (the company who handles Vonages number ports and supposedly Vonage's first line of defense after receiving my LOA) for the third time hoping their answer has changed. But the answer I keep getting from them is that they have no record of me or my phone number and that they have received no correspondence from Vonage at all either. Vonage is telling me that the reply from their first attempt (supposedly) at contacting my current phone company was that my phone number was disconnected (not true, and I never contacted my current phone company to change anything because Vonage said they would do it for me.) Also, Vonage has said that they have emailed me on several occasions to let me know the status of what is happening and this is not true. The only emails I have received from them is "Your bank account has been successfully charged" and "Welcome to Vonage". So right now I believe Vonage is completely to blame for this problem. I have had major issues also with long waits, getting hung up on after the long wait, bad customer service manners. I reported them to the FCC, but for some reason my report got lost in the submission, so I am going to have to do that all over again. I wrote a letter to my congressman (not probably going to help). I just phoned in a request to a Philadelphia newsstation to see if they could do a story. I have called and left a voice mail with Jeffrey Citron (today). Any other suggestions? Sorry this is so long. I could go on and on about this.



Read The Full Thread:

Still waitng for my # transfer... 3 months and counting!


I signed up with Vonage on Jan 5th 2006. 20+ emails and phone calls to Vonage later
I'm having the same problem porting a number from Sprint. I guess the vendor that
Yep, sorry to hear all this - which was one of the biggest reasons for the incredible
Then as the current customer of that carrier, you raise heck with them! During
I experienced similar issues. They said that they never received the letter back
Sarah, Two things: First, your account should have been noted that you tried
c- Thanks, but I already tried that. They said that it doesn't matter if the
You're emailing to the wrong people/person. Get on Vonage's website and email
I figured I'd give an update for those that care. I ended up e-mailing Vonage's
I'm glad you finally were able to get it straightened out. I think the transfer

petunia posted "I have been a customer of Vonage since February 20, 2006 and am thourougly disgusted" on 05/08/2006

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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

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