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mikebrown Posted:
Hello, I think
you should consult
it with the Expert
they can surely
help you
...

In The Forum:
Hard Wiring - Installation
Topic:
Hardwiring in a Rental House
On Jun 24, 2017 at 09:15:34

Haniltery Posted:
For wipe call
history also some
of the offline, in
gengral , it
usually apply to
...

In The Forum:
Vonage
Topic:
How to Delete call history from online account?
On May 09, 2017 at 06:14:26

diana87 Posted:
You have to use
VPN service to
bypass
Geo-restrictions
and get free
access while
...

In The Forum:
Vonage
Topic:
Recent calling problem from Egypt
On May 02, 2017 at 17:28:06

dconnor Posted:
What is the main
number on the
account? And
which one is the
virtual number?
...

In The Forum:
Vonage UK
Topic:
How do you call 999
On Apr 27, 2017 at 18:52:02

Trafford Posted:
Seems like a
simple
question. We
rely exclusively
on a Vonage system
for our
...

In The Forum:
Vonage UK
Topic:
How do you call 999
On Apr 27, 2017 at 10:42:50

diazou Posted:
Hello, It's
compatible with
Android your phone
software
? Thanks!
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Mar 28, 2017 at 12:42:33

jeddaisg Posted:
Hi all We have
a Vonage VOIP
system for our
office. Lately,
our call quality
...

In The Forum:
Vonage
Topic:
Ethernet Cable; Wiring schematic? 568-B?
On Feb 23, 2017 at 18:33:52

beast321 Posted:
I don't know if
you heard, that
many more
Dreamcast games
are opened up
recently.
...

In The Forum:
Fax - Tivo - Alarms
Topic:
Using phone as a dial up modem for Dreamcast Gaming
On Feb 16, 2017 at 03:16:51

Av8rix Posted:
Sorry to start a
new thread on an
old topic but when
I google “Vonage
MAC address
...

In The Forum:
Vonage
Topic:
New adapter and router -- MAC change
On Jan 11, 2017 at 01:07:21

tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have
...

In The Forum:
Hard Wiring - Installation
Topic:
Vonage behind switch
On Dec 05, 2016 at 12:35:11


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Vonage Customer Reviews
Salt Lake City: impressions after several months
Salt Lake City: impressions after several months



Review: My First Day With Vonage, Excellent!
Review: My First Day With Vonage, Excellent!



Great Price, No Complaints
Great Price, No Complaints



You need some common sense.
You need some common sense.



Vonage Customer Review: One month with Vonage, and...
Vonage Customer Review: One month with Vonage, and...




Vonage Reviews

Vonage I have been a customer of Vonage for 3 years now and I have truly loved the service...until



I have been a customer of Vonage for 3 years now and I have truly loved the service...until lately.

1 - My referrals are calling to sign up and getting a better deal with Vonage by cutting me out as referring them. The account managers at Vonage are suggesting to them that they can get the free month instead by being a new customer and not using my name. I lose the free month for the referral.

2 - I want to sign up with Alarm.com and Vonage. I can get the GE security system direct from GE for $219.00, but it won't work with Vonage unless I buy it direct from Alarm.com as a Vonage customer. I get $100 off the system, but by the time I add the needed door and window units, I am up to almost $800.00.

3 - I want to purchase a Vtech Broadband phone system for my Vonage connection. At retail, I am going to have to pay $149.99 plus tax to get the unit. It is advertised with a $50.00 rebate...etc, but you have to be a NEW Vonage customer to get the savings. Of course, silly me went online to Ebay and purchased a slightly used Vtech phone for a savings and now can't use it because Vonage won't allow the MAC address to be transferred. (My cable company picked up the MAC address and would allow me to use the phone if I purchase their Voip service). I think Ebay needs to ban the sell of these phones before they get a bunch of irate customers.

At any rate, I've been very happy with only paying $27 a month for my phone...I really have, but that is where it ends. It seems that once they have you hooked, they don't care about you being a happy customer anymore. Even the service is getting bad. I thought at one time they had live online chat help. Now they don't even have that, which would come in really handy if your phone conks out but you have an internet connection to get online. It doesn't help calling tech support from a pay phone down the road, which I had to do a couple of years ago.

It is wonderful that Vonage is expanding into other markets and partnering with these other companies but they need to be careful before they wind up the target of a class action similar to Bill Gates and Microsoft.

Getting it off my chest....

MHart



Read The Full Thread:

Starting to be an unhappy customer


Welcome to business. Where the middle-man is easily removed.
Yep, when it comes to Vonage not giving a rats rear end about their existing customers,
Your referrals get a free month by signing up with your name as it is. Is vonage giving
I have seen several others complain here in the forum of the same treatment of their
I'm not sure pdhenry, when a friend of mine at work said he wanted to try Vonage,
That's right, your coworker and the V rep got the referrals. "he" and "I" are the
You're trying to resolve a lot of issues at the same time. Most Customer Care Agents
I agree, the more years I am with them, the more I see the customer service going

MiaHart posted "I have been a customer of Vonage for 3 years now and I have truly loved the service...until" on 04/15/2006

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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

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