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Vonage I have been a customer of Vonage for 3 years now and I have truly loved the service...until
I have been a customer of Vonage for 3 years now and I have truly loved the service...until lately.
1 - My referrals are calling to sign up and getting a better deal with Vonage by cutting me out as referring them. The account managers at Vonage are suggesting to them that they can get the free month instead by being a new customer and not using my name. I lose the free month for the referral.
2 - I want to sign up with Alarm.com and Vonage. I can get the GE security system direct from GE for $219.00, but it won't work with Vonage unless I buy it direct from Alarm.com as a Vonage customer. I get $100 off the system, but by the time I add the needed door and window units, I am up to almost $800.00.
3 - I want to purchase a Vtech Broadband phone system for my Vonage connection. At retail, I am going to have to pay $149.99 plus tax to get the unit. It is advertised with a $50.00 rebate...etc, but you have to be a NEW Vonage customer to get the savings. Of course, silly me went online to Ebay and purchased a slightly used Vtech phone for a savings and now can't use it because Vonage won't allow the MAC address to be transferred. (My cable company picked up the MAC address and would allow me to use the phone if I purchase their Voip service). I think Ebay needs to ban the sell of these phones before they get a bunch of irate customers.
At any rate, I've been very happy with only paying $27 a month for my phone...I really have, but that is where it ends. It seems that once they have you hooked, they don't care about you being a happy customer anymore. Even the service is getting bad. I thought at one time they had live online chat help. Now they don't even have that, which would come in really handy if your phone conks out but you have an internet connection to get online. It doesn't help calling tech support from a pay phone down the road, which I had to do a couple of years ago.
It is wonderful that Vonage is expanding into other markets and partnering with these other companies but they need to be careful before they wind up the target of a class action similar to Bill Gates and Microsoft.
Getting it off my chest....
MHart
Read The Full Thread: Starting to be an unhappy customer
• Welcome to business. Where the middle-man is easily removed.
• Yep, when it comes to Vonage not giving a rats rear end about their existing customers,
• Your referrals get a free month by signing up with your name as it is. Is vonage giving
• I have seen several others complain here in the forum of the same treatment of their
• I'm not sure pdhenry, when a friend of mine at work said he wanted to try Vonage,
• That's right, your coworker and the V rep got the referrals. "he" and "I" are the
• You're trying to resolve a lot of issues at the same time. Most Customer Care Agents
• I agree, the more years I am with them, the more I see the customer service going
MiaHart posted "I have been a customer of Vonage for 3 years now and I have truly loved the service...until" on 04/15/2006 |
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