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Vonage I have been a customer for less than a month and have spent 10+ hours on the phone
I have been a customer for less than a month and have spent 10+ hours on the phone with Vonage customer service trying to get my service working properly, still without any success. This process has been a horrid nightmare, between the original account creator creating 3 SEPERATE ACCOUNTS for our 2 phone lines and one fax line under the SAME NAME AND ADDRESS, taking 3 weeks to transfer my phone number (despite being told on 4 SEPERATE phone calls that it would be done within "1-2 business days"), my fax line working then not working then working then not working again, and ridiculous wait times on service calls, I'm amazed that they have any customers at all! This was simply the worst experience I've ever had in my life! I'm going back to Verizon or getting Comcast, this is just the most horrible customer service I've ever had and whomever is in charge of their Customer Service department should take a serious look at how they do business because from the little research I've done I can already see I'm by far not the only person that's complained about the service. :evil:
Read The Full Thread: Has anyone else has this much trouble?
• I'm sorry to hear that you have had a significant number of issues. It certainly
• The only problem I had that was vonage related, there was an outage a few months
• I concur. My only downtime was clearly announced on the vonage.com website. 99%
• This is what I hear when calliing my home number. My home number is the most important
• Chances are that if you are having quality problems, it is NOT vonage's problem,
• o/k i passed the speed test my service is still not superb
• what he means is to post the detailed results over a significantly varying time
• thanks for the recommendation
• Chingy,
Another option (assuming you have reliable cell phone service)
nachokingp posted "I have been a customer for less than a month and have spent 10+ hours on the phone" on 06/23/2008 |
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