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tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have
...

In The Forum:
Hard Wiring - Installation
Topic:
Vonage behind switch
On Dec 05, 2016 at 06:35:11

DWSupport Posted:
After recent
Vonage update that
took place on the
4th and 5th of
Nov. E-mails with
...

In The Forum:
Vonage
Topic:
Voicemail Not Forwarding to Outlook Accounts
On Nov 10, 2016 at 12:23:26

peterlee Posted:
Had a call from a
Hospital in Ajax,
Ontario to my home
in
Scarborough, Onta
rio
...

In The Forum:
Vonage Canada
Topic:
Hospital Incoming call unable to connect
On Nov 08, 2016 at 11:59:50

TELLDOUG Posted:
I am looking for a
product that will
make my phone ring
louder so I can
hear using
...

In The Forum:
Vonage
Topic:
Looking for a ringer ameliorate
On Oct 26, 2016 at 09:21:30

HildBeft Posted:
You can recollect
password by
connecting the
router to your pc
and open the
browser
...

In The Forum:
Hard Wiring - Installation
Topic:
How to arrive at wifi password?
On Oct 20, 2016 at 05:05:49

HildBeft Posted:
Great tips..
Thanks for sharing
...

In The Forum:
Hard Wiring - Installation
Topic:
How to have Vonage and another land line?
On Oct 20, 2016 at 04:55:03

massrman Posted:
The devices are
available at
different price
margins , please
share your
estimated
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:48:03

massrman Posted:
Hi these are most
commonly used SIP
PBX interops and
their
configuration
guides,
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:37:45

Sammy00 Posted:
Has anyone setup a
W52p phone for
vonage? I have
a W52p with two
wireless handsets,
...

In The Forum:
Hard Wiring - Installation
Topic:
W52p Setup
On Aug 30, 2016 at 10:38:01

James44 Posted:
Hi, I am
looking for a good
Sip Trunking
provider in
Canada. they
should offer
...

In The Forum:
Vonage
Topic:
A good sip trunking provider
On Jul 17, 2016 at 23:42:46


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Vonage I have been a Vonage subscriber since Sep '04. I wanted to keep my original number



I have been a Vonage subscriber since Sep '04. I wanted to keep my original number and transfer it to Vonage from my local carrier. I did as requested and filled out the forms and faxed them in.

Nothing happened until August '05 (ten months later) when Vonage cancelled my Transfer request, made my virtual number my main number, and told me to re-submit my request on-line. (thankfully this was all being done "at no extra charge to me"!!!)

This unfortunately happened without enough forewarning as I was on vacation at the time and didn't know about it until I got back. When I returned from vacation my Vonage line wasn't working. I called and said I wanted to cancel my service because I decided to stay with my current provider.

The Customer service rep kindly offered to give me six months credit guaranteed and up to a further two months credit or as long as it took the electronic transfer to be be processed if I would consider staying with Vonage.

I agreed. However I am still waiting for the credit as of Oct '05. I called today and asked to speak to the person I had been dealing with only to find out she "had moved on to bigger and better things" (A strange thing to be told I thought - but then again maybe she had been promoted within the company!!!)

Anyway, I explained the situation and asked when I could expect to see the credit on my account. After been put on hold and apologized to numerous times I was told that there was no record of the conversation and Vonage was now only prepared to offer me a three month credit.

When I explained I had emails from the Customer rep I was told that Vonage employees are not supposed to give out personal emails (I thought this strange as I had two from the customer rep in my in-box). I said "I don't understand I have the emails from this lady in my in-box". I was told with certainty "emails can be faked!

I therefore must assume the implication is that I am lying or some hacker has my best interests at heart .

Regardless, I find this to be very disconcerting as all I expected from Vonage was to uphold their end of an agreement (as I upheld mine) made by one of their employees working as a customer service rep at the time of her employment.

I have found the service to be very acceptable from a technical perspective. As far as the Customer service, well... I guess good technology outlasts most customer service departments so there is still hope.

Me, I guess I'm old fashioned and naive because I'm looking around for a provider that does what it agrees to and doesn't question the integrity of its cutomers.



Read The Full Thread:

Great technology. Dissapointing Customer service experience


Fortunately, I haven't had any bad service from either Vonage's customer service

Conor posted "I have been a Vonage subscriber since Sep '04. I wanted to keep my original number" on 10/24/2005

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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

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