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Vonage I have been a Vonage customer since 2003, and a loyal customer with referrals.
I have been a Vonage customer since 2003, and a loyal customer with referrals. I recently called and I was on the phone with them for 3 hours and 10 minutes on my cell phone to get from some forign guy who I barely could understand to say sir there is nothing we can do more and I'm from india and I don't speak very good English only to be sent to three other people that had the same problem of speaking English. We reset the modem, they tried to put the blame on my 10mb Charter highspeed internet. We got it going again to have the same problem 5 days later.
I contacted them again and they said my modem warrantee was out and I'd have to buy a new router at my expense! I never remembered reading that I had to buy a new router if the one that I was using quit. This is not what I signed up for, I signed up for customer service if needed, and a great product.
I will be switching to Charter telephone on the 7th of December 2007, to a company that will replace an come and install the product at NO CHARGE! They will replace the router at no charge if it is a problem with the router unlike this Vonage circus show!
This could have been fixed with a replacement router at Vonages expense instead of mine.
I must say goodbye to my former Vonage folks!
Read The Full Thread: My Vonage Experience
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joeymcnew posted "I have been a Vonage customer since 2003, and a loyal customer with referrals." on 12/03/2007 |
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