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Vonage I have an RT31P2 connected to an ethernet jack in my wall. The Condo Association
I have an RT31P2 connected to an ethernet jack in my wall. The Condo Association that I live in uses Speakeasy as their ISP (that is my gues based on a tracert). Recently, I have lost dialtone and the phone light has gone out on my adapter.
I have called Customer Service twice, who has tried to trouble shoot. Both times they have spent about 1 hour trying different things, and then end the call saying leave the adapter unplugged for 5 to 15 minutes, then they say they will call back in that time frame and tell me to reconnect it. The CSRs then hang up. And twice they DO NOT CALL ME BACK !!!! I waited 3 days between calls.
Anyway, since Customer Service seems to not be able to follow through on their instructions, here is my Voip test data. Does anyone have any ideas about what I should do next?
I notice quite a difference between the two Voip test sites??
-
www.testyourvoip.com:
MOS Analysis for you to Boston
MOS 3.0 / 5.0
(Best with G.711 is 4.4)
Degradation Sources
Codec 0.57 29.0%
Latency 0.08 4.0%
Packet Discards 1.00 50.7%
Packet Loss 0.32 16.1%
Codec G.711 (PCM at 64kbps,
20ms RTP payload,
80kbps IP BW)
Round-Trip
Latency 230 ms
Packet Discards 2.9%
Packet Loss 0.9%
Loss Periods Min: 20 ms
Avg: 20 ms
Max: 120 ms
Burst Loss
Jitter Min: 0 ms
Avg: 7 ms
Max: 261 ms
Signaling Quality Post-Dial Delay 290 ms
Call Setup Time 14150 ms
Media Delay 14300 ms
-
MOS Analysis from Boston to you
MOS 4.4 / 5.0
(Best with G.711 is 4.4)
Degradation Sources
Codec 0.58 93.0%
Latency 0.04 7.0%
Packet Discards 0.00 0.0%
Packet Loss 0.00 0.0%
Codec G.711 (PCM at 64kbps,
20ms RTP payload,
80kbps IP BW)
Round-Trip
Latency 230 ms
Packet Discards 0.0%
Packet Loss 0.0%
Loss Periods Min: 0 ms
Avg: 0 ms
Max: 0 ms
No Loss
Jitter Min: 0 ms
Avg: 0 ms
Max: 0 ms
Signaling Quality Post-Pickup Delay 14148 ms
Call Setup Time 14156 ms
Media Delay 14180 ms
-
www.vonage-forum.com/voip-speed-test.html
When the test starts I get a "Error can not perfrom Voice over IP simulation" message
Download speed 1 Kbps (socket test)
Upload speed 703 Kbps (socket test)
Quality of service 1 %
Maximum pause 1821 ms
Round trip time 59 ms
Upstream jitter 8919.5 ms
Upstream packet loss 0 %
Upstream packet order 99 %
Upstream discards 0 %
Downstream jitter 743.4 ms
Downstream packet loss 98 %
-
tracert www.vonage.com
Tracing route to www.vonage.com [69.59.254.188]
over a maximum of 30 hops:
1 9 ms 7 ms 4 ms dsl253-082-225.mia1.dsl.speakeasy.net [66.253.82
.225]
2 126 ms 142 ms 46 ms dsl093-249-089.mia1.dsl.speakeasy.net [66.93.249
.89]
3 81 ms 128 ms 160 ms 220.ge-0-1-0.cr2.atl1.speakeasy.net [69.17.82.12
1]
4 63 ms 57 ms 73 ms unknown.Level3.net [63.210.88.153]
5 45 ms 65 ms 67 ms ae-1-51.bbr1.Atlanta1.Level3.net [4.68.103.1]
6 65 ms 61 ms 62 ms so-1-0-0.mp1.Philadelphia1.Level3.net [209.247.8
.69]
7 80 ms 118 ms 67 ms ge-11-0.hsa2.Philadelphia1.Level3.net [64.159.0.
150]
8 205 ms 80 ms 87 ms VONAGE-HOLDI.hsa2.Philadelphia1.Level3.net [4.78
.147.110]
9 * * * Request timed out.
-
http://www.speakeasy.net/speedtest/ to Atlanta, GA
Down 1440 kbps
Up 1567 kbps
Read The Full Thread: RT31P2 No Service (No phone light)
• might be a firmware issue. as with other networking devices, these adapters do
• I seriously doubt this to be a firmware issue. This sounds more like the phone port
• is your ISP cable or DSL??if it is DSL try to do a mac clone.log in to the router page
• I have tried both of the above suggestions, with no luck, same issue.
Any other
• If neither phone port light will activate, I can only suggest to you to try a new
• Holy stutter, Batman! I've literally never seen jitter and call setup times that
• the main problem is right here everyone. jonlord, the problem you are facing is
• From this quote, this would lead me to believe that at a point in time his service
• There is a very simple test you can do.
1. Remove the rt31p2 from your network
jonlord posted "I have an RT31P2 connected to an ethernet jack in my wall. The Condo Association" on 08/05/2007 |
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