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dconnor Posted:
What is the main
number on the
account? And
which one is the
virtual number?

In The Forum:
Vonage UK
How do you call 999
On Apr 27, 2017 at 13:52:02

Trafford Posted:
Seems like a
question. We
rely exclusively
on a Vonage system
for our

In The Forum:
Vonage UK
How do you call 999
On Apr 27, 2017 at 05:42:50

diazou Posted:
Hello, It's
compatible with
Android your phone
? Thanks!

In The Forum:
IP PBX for small business
On Mar 28, 2017 at 07:42:33

jeddaisg Posted:
Hi all We have
a Vonage VOIP
system for our
office. Lately,
our call quality

In The Forum:
Ethernet Cable; Wiring schematic? 568-B?
On Feb 23, 2017 at 12:33:52

beast321 Posted:
I don't know if
you heard, that
many more
Dreamcast games
are opened up

In The Forum:
Fax - Tivo - Alarms
Using phone as a dial up modem for Dreamcast Gaming
On Feb 15, 2017 at 21:16:51

Av8rix Posted:
In The Forum:
New adapter and router -- MAC change
On Jan 10, 2017 at 19:07:21

tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have

In The Forum:
Hard Wiring - Installation
Vonage behind switch
On Dec 05, 2016 at 06:35:11

DWSupport Posted:
After recent
Vonage update that
took place on the
4th and 5th of
Nov. E-mails with

In The Forum:
Voicemail Not Forwarding to Outlook Accounts
On Nov 10, 2016 at 12:23:26

peterlee Posted:
Had a call from a
Hospital in Ajax,
Ontario to my home
Scarborough, Onta

In The Forum:
Vonage Canada
Hospital Incoming call unable to connect
On Nov 08, 2016 at 11:59:50

I am looking for a
product that will
make my phone ring
louder so I can
hear using

In The Forum:
Looking for a ringer ameliorate
On Oct 26, 2016 at 09:21:30

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Vonage I have an RT31P2 connected to an ethernet jack in my wall. The Condo Association

I have an RT31P2 connected to an ethernet jack in my wall. The Condo Association that I live in uses Speakeasy as their ISP (that is my gues based on a tracert). Recently, I have lost dialtone and the phone light has gone out on my adapter.

I have called Customer Service twice, who has tried to trouble shoot. Both times they have spent about 1 hour trying different things, and then end the call saying leave the adapter unplugged for 5 to 15 minutes, then they say they will call back in that time frame and tell me to reconnect it. The CSRs then hang up. And twice they DO NOT CALL ME BACK !!!! I waited 3 days between calls.

Anyway, since Customer Service seems to not be able to follow through on their instructions, here is my Voip test data. Does anyone have any ideas about what I should do next?
I notice quite a difference between the two Voip test sites??
MOS Analysis for you to Boston
MOS 3.0 / 5.0
(Best with G.711 is 4.4)
Degradation Sources
Codec 0.57 29.0%
Latency 0.08 4.0%
Packet Discards 1.00 50.7%
Packet Loss 0.32 16.1%
Codec G.711 (PCM at 64kbps,
20ms RTP payload,
80kbps IP BW)
Latency 230 ms
Packet Discards 2.9%
Packet Loss 0.9%
Loss Periods Min: 20 ms
Avg: 20 ms
Max: 120 ms
Burst Loss
Jitter Min: 0 ms
Avg: 7 ms
Max: 261 ms
Signaling Quality Post-Dial Delay 290 ms
Call Setup Time 14150 ms
Media Delay 14300 ms
MOS Analysis from Boston to you
MOS 4.4 / 5.0
(Best with G.711 is 4.4)
Degradation Sources
Codec 0.58 93.0%
Latency 0.04 7.0%
Packet Discards 0.00 0.0%
Packet Loss 0.00 0.0%
Codec G.711 (PCM at 64kbps,
20ms RTP payload,
80kbps IP BW)
Latency 230 ms
Packet Discards 0.0%
Packet Loss 0.0%
Loss Periods Min: 0 ms
Avg: 0 ms
Max: 0 ms
No Loss
Jitter Min: 0 ms
Avg: 0 ms
Max: 0 ms
Signaling Quality Post-Pickup Delay 14148 ms
Call Setup Time 14156 ms
Media Delay 14180 ms
When the test starts I get a "Error can not perfrom Voice over IP simulation" message
Download speed 1 Kbps (socket test)
Upload speed 703 Kbps (socket test)
Quality of service 1 %
Maximum pause 1821 ms
Round trip time 59 ms
Upstream jitter 8919.5 ms
Upstream packet loss 0 %
Upstream packet order 99 %
Upstream discards 0 %
Downstream jitter 743.4 ms
Downstream packet loss 98 %

Tracing route to []
over a maximum of 30 hops:

1 9 ms 7 ms 4 ms [66.253.82
2 126 ms 142 ms 46 ms [66.93.249
3 81 ms 128 ms 160 ms [
4 63 ms 57 ms 73 ms []
5 45 ms 65 ms 67 ms []
6 65 ms 61 ms 62 ms [209.247.8
7 80 ms 118 ms 67 ms [64.159.0.
8 205 ms 80 ms 87 ms [4.78
9 * * * Request timed out.
- to Atlanta, GA
Down 1440 kbps
Up 1567 kbps

Read The Full Thread:

RT31P2 No Service (No phone light)

might be a firmware issue. as with other networking devices, these adapters do
I seriously doubt this to be a firmware issue. This sounds more like the phone port
is your ISP cable or DSL??if it is DSL try to do a mac clone.log in to the router page
I have tried both of the above suggestions, with no luck, same issue. Any other
If neither phone port light will activate, I can only suggest to you to try a new
Holy stutter, Batman! I've literally never seen jitter and call setup times that
the main problem is right here everyone. jonlord, the problem you are facing is
From this quote, this would lead me to believe that at a point in time his service
There is a very simple test you can do. 1. Remove the rt31p2 from your network

jonlord posted "I have an RT31P2 connected to an ethernet jack in my wall. The Condo Association" on 08/05/2007

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