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Vonage I have a similar issue and can verify that it was introduced when I was transitioned



I have a similar issue and can verify that it was introduced when I was transitioned from Adelphia to Comcast. I have setup QOS on my router and the phone calls have improved. But....

After about 2 hours on the phone with 8 different people (adelphia tech, adelphia billing, comcast tech, comcast billing, etc). They have told me that there are issues with the transition and my service should be back to normal by today (13th), which i realize can be complete BS.

I can verify that they have cut my upload speed in half (768 down to 384) when I was transitioned without notice and without any change in billing. Comcast billing also stated that would be back to normal as bugs are ironed out. Comcast did issue me a $20 refund for the days being cut down to 384.

I was paying for 6mb down and 768 up with Adelphia, and now I am getting about 4 down and 384 up. My cable modem has been provisioned with comcast as a 6 mb down and 384 up plan.

Comcast "could" identify SIP packets and reduce the QOS for these types of packets (similar to what I do with QOS on my router, but I give SIP packets premium priority). I really doubt they would take the time...

Talldave, call my cell later today and maybe we can figure out some sort of QOS setup on your router to try and resolve this, or at least make your calls a bit better. You know the number we already talked this morning.



Read The Full Thread:

Comcast is now fragging Vonage traffic- ruined mine


I've had Vonage for a couple years and love it. Unfortunately, Comcast is now strongly
It's been going about 20 mins now. It has zero progress. I'm guessing it can't even
On the chance that Comcast isn't doing this deliberately, please post the technical
I've already established that the phone and the local eq are not the problem. They
The test Steve48 asked you to run is completely independent of Vonage's network.
A hard buzz on the line is not indicative of a data related problem. Data problems
Ez, Well then, somehow Comcast has figured out to identify all VOIP packets
That's possible, it's a trivial thing to do and I wouldn't put it by them. I'm not
I'm just telling you the facts, a hard buzz is an analog problem, comcast can only
Well, I'm telling you the facts: there's no buzz until I plug into Comcast's network. Now,

addweb posted "I have a similar issue and can verify that it was introduced when I was transitioned" on 12/13/2006

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1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

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