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Bruafekkay Posted:
agreed drab
individual, large
if the hamlet is
not provided with
the requisite
...

In The Forum:
Vonage V-Phone & SoftPhone
Topic:
mauersteine 50x50 unsparing
On Dec 07, 2016 at 20:07:45

tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have
...

In The Forum:
Hard Wiring - Installation
Topic:
Vonage behind switch
On Dec 05, 2016 at 06:35:11

DWSupport Posted:
After recent
Vonage update that
took place on the
4th and 5th of
Nov. E-mails with
...

In The Forum:
Vonage
Topic:
Voicemail Not Forwarding to Outlook Accounts
On Nov 10, 2016 at 12:23:26

peterlee Posted:
Had a call from a
Hospital in Ajax,
Ontario to my home
in
Scarborough, Onta
rio
...

In The Forum:
Vonage Canada
Topic:
Hospital Incoming call unable to connect
On Nov 08, 2016 at 11:59:50

TELLDOUG Posted:
I am looking for a
product that will
make my phone ring
louder so I can
hear using
...

In The Forum:
Vonage
Topic:
Looking for a ringer ameliorate
On Oct 26, 2016 at 09:21:30

HildBeft Posted:
You can recollect
password by
connecting the
router to your pc
and open the
browser
...

In The Forum:
Hard Wiring - Installation
Topic:
How to arrive at wifi password?
On Oct 20, 2016 at 05:05:49

HildBeft Posted:
Great tips..
Thanks for sharing
...

In The Forum:
Hard Wiring - Installation
Topic:
How to have Vonage and another land line?
On Oct 20, 2016 at 04:55:03

massrman Posted:
The devices are
available at
different price
margins , please
share your
estimated
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:48:03

massrman Posted:
Hi these are most
commonly used SIP
PBX interops and
their
configuration
guides,
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:37:45

Sammy00 Posted:
Has anyone setup a
W52p phone for
vonage? I have
a W52p with two
wireless handsets,
...

In The Forum:
Hard Wiring - Installation
Topic:
W52p Setup
On Aug 30, 2016 at 10:38:01


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Vonage I have a few question for anyone out there who might have been through this or knows



I have a few question for anyone out there who might have been through this or knows how to help me out.

First off, I just fell and shattered my right foot and had to go through surgery. I have 3 screws now in my foot and 2 rods coming out of my skin which go through bones.... Anyhow, that now means I cant work so as you guessed, money is EXTREMELY tight. I don't have health insurance and am now faced with a $40,000 bill for the surgery.

Anyhow, my wallet was stolen a month or 2 ago so I had to cancel all my credit cards and have them replaced. Well I never got around to getting the new credit card number entered so today my service was temporarily canceled. Well I went to my dashboard and it asked me if I wanted to make a payment to make my service active. My bill it told me was $61.18. I agreed to pay the amount and entered my newly replaced bank card. Now my service is working again.

I decided to take a look at my bill and just noticed that after the payment of $61.18 it says Thank You. After that it then has an additional charge added to that new Bank card of $9.99. I was never notified of this nor did I authorize it. I was totally unaware of this and am not quite sure what the charge is for.

What really pisses me off is the most I have ever used in a month is 445 minutes. I want to drop down to the basic plan but refuse to pay them $9.99 for the switch. Especially if I end up going over 500 minutes and want to switch back, they'll charge an additional $9.99. I cant afford these extra charges. That extra charge could have been to drop me to the 500 minute to save money but yet it seems to have gone for nothing and I STILL pay $30 a month.

I love my Vonage, don't get me wrong. But I simply cant afford it at the moment at $30 a month. They advertise only $24.99 a month and slide in those extra federal charges like they do with cell phones. It is really getting to the point where I need to cancel this because I cant afford it. I am locked into a 2 year cell phone agreement and my cell phone hardly works here at home so I need this Vonage line. My Vonage simply always works. My cell phone drops almost every call. I have spent hours on the phone with AT&T Tech Support and they cant make it better. I have to make the AT&T phone call on the Vonage line cause I cant keep tech support without being dropped. But yet they wont release me from my contract without charging me around $300. I cant afford $300 and refuse to pay when they aren't upholding their agreement. I have 2 cell towers within 2.5 miles in either direction of my home. They say I live in one of the areas with the strongest signal yet I cant keep a call or keep signal. Thats a whole other issue however.

Anyhow, I plan on calling Vonage tomorrow during the day and complaining first off about that $9.99 they slid in on my Bank card without notifying me. I want to also explain to them that I love their service but I simply cant afford it.

Sorry for such a long post but I am now FINALLY to my question for you guys and gals. What hidden from the public options can they offer me to keep me as a customer? I have read months ago that there is a $4.99 a month plan and also a $9.99 a month plan. I would like to know the truth about this so I can be educated when I make the call. I am not trying to take advantage of Vonage. I simply cant afford it. I LOVE my service however. Getting it up and running was a nightmare as Vonage's servers were being redone and were offline so It took them almost a WEEK to make it so the dial tone I could hear would accept the numbers I was dialing. They took my money and yet I had no service for a week......I read back then on these forums about the lower rate plans and thought about calling in then and trying to cash in....But my conscious got to me and I decided to not make the call....Now though the tables have turned.Conscious doesn't play a role at this point as I don't have the money for real to pay all these bills. With this shattered foot I am unable to work or even drive. Walking is hard enough....

If anyone could offer advice or ideas I would appreciate it. If you want to PM me to keep your suggestions discreet that would be just fine. I welcome any help that can be offered and really appreciate it.

Thank You in advance!!!!



Read The Full Thread:

Questions About Rates And Charges


I just looked closer at the billing history and noticed the additional $9.99 is
Sorry about your situation. One thing I'll point out is that Vonage charges $9.99
Thanx for the reply.... Yesterday I was sick in bed so I didn't answer the phone
not sure if this is allowed, but you could get a low priced vonage option and then
There you go!!! Not to difficult so good for you! My one year unlimited for $14.99
She told me at the end of the year to call back and they'll see what promotions they

plumpkatt1 posted "I have a few question for anyone out there who might have been through this or knows" on 07/09/2008

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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

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