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Vonage I have a Vonage fax line and a multifunction fax machine. This is a vonage fax line



I have a Vonage fax line and a multifunction fax machine. This is a Vonage fax line - not a voice line I am trying to use for faxes.

When my network is configured as follows, fax works:
Cable Modem -> Motorola ATA -> Line 2 -> Fax

When configured the way I want it, it doesn't work:
Cable Modem -> Laptop running IPCop (router software) -> Linksys Gigabit Ethernet Switch -> Motorola ATA -> Line 2 -> Fax

My Vonage voice line (on line 1) works perfectly in both configurations, and I have no ports blocked that would stop Vonage from working.

I don't want the Motorola ATA in front of the router because the laptop running IPCop is a much better router. It doesn't crash under heavy traffic and has a ton of extra features. If I put the Motorola at the front of my network, it becomes the most likely point of failure for my home network.

I have already done the obvious - I have shut off ECM on the fax machine and reduced the baud rate as low as 7200 (also tried other speeds). The result is always the same. The fax machine always reports:

Communication Time: 36 seconds.
Result: NG #018, Line Busy

The line is not busy.

I have also run the speedtest in both configurations. As you can see, the network plumbing increases jitter a bit, but shouldn't slow things down enough to adversely affect Voip.

Answers to the sticky questions:
1. Your location
Indianapolis, IN

2. Your ISP name and type (cable, DSL, wireless etc)
RoadRunner Cable

3. Upload and download speeds
Advertised 5000 up/2000 down

4. Modem make and model
Scientific American - supplied by cable co.

5. Type of Vonage adapter used ie RT31P2 or PAP2
Motorola VT1005

6. Setup of Network
Wall -> Cable Modem -> IPCop router -> Switch -> Motorola ATA -> Line 2 -> Fax

I ran the Voip test twice. Once with the full configuration (computer connected to switch), and once with the configuration that works (computer connected directly to cable modem)
-

When computer connected to switch, and fax fails:
-
Download speed: 4882312 bps
Upload speed: 1957200 bps
Quality of service: 99 %
Download test type: socket
Upload test type: socket
Maximum download pause: 39 ms
Average download pause: 2 ms
Minimum round trip time to server: 56 ms
Average round trip time to server: 83 ms

Voip test statistics
-
Jitter: you -> server: 1.9 ms
Jitter: server -> you: 4.1 ms
Packet loss: you -> server: 0.0 %
Packet loss: server -> you: 0.0 %
Packet discards: 0.0 %
Packets out of order: 0.0 %
Number of supported Voip lines: 33
Estimated MOS score: 4.1

Computer connected directly to cable modem, and fax works:
Speed test statistics
-
Download speed: 4881624 bps
Upload speed: 1960264 bps
Quality of service: 99 %
Download test type: socket
Upload test type: socket
Maximum download pause: 4 ms
Average download pause: 2 ms
Minimum round trip time to server: 56 ms
Average round trip time to server: 87 ms

Voip test statistics
-
Jitter: you -> server: 0.5 ms
Jitter: server -> you: 3.4 ms
Packet loss: you -> server: 0.0 %
Packet loss: server -> you: 0.0 %
Packet discards: 0.0 %
Packets out of order: 0.0 %
Number of supported Voip lines: 33
Estimated MOS score: 4.1



Read The Full Thread:

Fax line only works when connected directly to cable modem.


One interesting tidbit, though I don't know if it's relevant. The fax always
first off, I think this post ought to be moved to the fax,tivo subforum. second,
Agreed. Something must be adjusted in either the IP COP or the Switch. If it works
Now it's getting wierd. If I set IPCop to run with 192 MB RAM, faxes fail. With
that's good to know that it appears to be IPCop that is your configuration issue.

alevine posted "I have a Vonage fax line and a multifunction fax machine. This is a vonage fax line" on 09/26/2008

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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

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