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mikebrown Posted:
Hello, I think
you should consult
it with the Expert
they can surely
help you
...

In The Forum:
Hard Wiring - Installation
Topic:
Hardwiring in a Rental House
On Jun 24, 2017 at 09:15:34

Haniltery Posted:
For wipe call
history also some
of the offline, in
gengral , it
usually apply to
...

In The Forum:
Vonage
Topic:
How to Delete call history from online account?
On May 09, 2017 at 06:14:26

diana87 Posted:
You have to use
VPN service to
bypass
Geo-restrictions
and get free
access while
...

In The Forum:
Vonage
Topic:
Recent calling problem from Egypt
On May 02, 2017 at 17:28:06

dconnor Posted:
What is the main
number on the
account? And
which one is the
virtual number?
...

In The Forum:
Vonage UK
Topic:
How do you call 999
On Apr 27, 2017 at 18:52:02

Trafford Posted:
Seems like a
simple
question. We
rely exclusively
on a Vonage system
for our
...

In The Forum:
Vonage UK
Topic:
How do you call 999
On Apr 27, 2017 at 10:42:50

diazou Posted:
Hello, It's
compatible with
Android your phone
software
? Thanks!
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Mar 28, 2017 at 12:42:33

jeddaisg Posted:
Hi all We have
a Vonage VOIP
system for our
office. Lately,
our call quality
...

In The Forum:
Vonage
Topic:
Ethernet Cable; Wiring schematic? 568-B?
On Feb 23, 2017 at 18:33:52

beast321 Posted:
I don't know if
you heard, that
many more
Dreamcast games
are opened up
recently.
...

In The Forum:
Fax - Tivo - Alarms
Topic:
Using phone as a dial up modem for Dreamcast Gaming
On Feb 16, 2017 at 03:16:51

Av8rix Posted:
Sorry to start a
new thread on an
old topic but when
I google “Vonage
MAC address
...

In The Forum:
Vonage
Topic:
New adapter and router -- MAC change
On Jan 11, 2017 at 01:07:21

tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have
...

In The Forum:
Hard Wiring - Installation
Topic:
Vonage behind switch
On Dec 05, 2016 at 12:35:11


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Vonage Customer Reviews
Salt Lake City: impressions after several months
Salt Lake City: impressions after several months



Review: My First Day With Vonage, Excellent!
Review: My First Day With Vonage, Excellent!



Great Price, No Complaints
Great Price, No Complaints



You need some common sense.
You need some common sense.



Vonage Customer Review: One month with Vonage, and...
Vonage Customer Review: One month with Vonage, and...




Vonage Reviews

Vonage I have 2 billing support requests, which were submitted via the Vonage website




I have 2 billing support requests, which were submitted via the Vonage website support form, that are nearly 2 weeks old with no response. No matter how you look at it, that is totally unacceptable.

Waiting on the phone for support isn't much better. This past Tuesday, I was on hold for support for (according to the activity log in the control panel) 18 minutes, cringing everytime their "your call is very important to us" message played- the woman sounds like she's stoned on quaaludes. Then the on-hold music stopped, an extension rang and I got my hopes up, only to be dumpted back into the on-hold music. A minute later, an extension rang again, got bounced back to on-hold music for a moment, then click-click-dead air.... my call got dropped. GRRRRRRR!!!!

Called back and this time waited for 31 minutes before getting through to what sounded like an Indian call center, and a fairly clueless support rep. (using the term "support" in its loosest possible definition)

I think the key is to call during non-peak hours, when you're more likely to get domestic support reps who not only speak English, but (in my experience) tend to be much more informed. The Indian guy I talked to that night not only had NO clue there is a background noise problem on the RT31P2, but he also told me my early 80's-era, rock-solid crystal-clear Western Electric/AT&T phone was a piece of junk and that I needed to go buy a new phone if I wanted the background noise to go away. GRRRRRRR!!!!

I understand Vonage is going to (a) have growing pains, and (b) need to farm some of their calls to overseas support centers to handle high call volumes at reasonable costs.

But IMO, two weeks (and still counting) to handle support emails, clueless support reps, and LONG on-hold wait times, are going to dull Vonage's luster before it really gets going.

I'm willing to put up with some inconveniences in the beginning, for the sake of using this way-cool phone service... but I do have my limits.

 



Read The Full Thread:

vonage growing pains


I'm seeing quite a bit of vonage advertising and I've heard they might be adding
I had that same thought myself - I see new advertising everywhere. My problem is
I have called them about three times and I get them after being on hold for 20 or so
lol, you are right rebus. They should have an answered you. When I call and I get
I'm speculating that the overseas call centers are just there for overflow, to
Reebus, I agree that is insane phone time! Have you tried dslreports@vonage.com
I used the dslreports address recently to ask the status on an LNP (which was submitted
Since i posted yesterday my issue seems to have been resolved. I reached vonage
Reebus, I agree that is insane phone time! Have you tried dslreports@vonage.com

rebus posted "I have 2 billing support requests, which were submitted via the Vonage website" on 01/15/2005

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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

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