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Vonage I had the same problem today when I made a call using my vonage router with Hughesnet



I had the same problem today when I made a call using my Vonage router with Hughesnet equipment, etc...

Here's the deal. To have a nice clean call where they can hear you as well as you can hear them, you need (according to Vonage) 90kbps UP speed. Hughesnet sells 2 residential plans - the basic residential where you are sold "128kbps" off peak UP speed which translates to roughly 70-80kbps UP speed during peak hours. (It says so in their literature on the site.) The "professional" home plan claims up to 200kbps UP off peak which translates to 125kbps UP speed during peak hours. (It's also in the literature on the site.) In other words, IT SHOULD WORK JUST FINE EVEN DURING PEAK HOURS.

When I had the very same problem you described, I did a speed test and found that I was only getting 45kbps UP speed with my "200kbps professional service plan... in other words I was being ripped off for the UP speed I was paying for. That is a technical issue that HUGHESNET is responsible for. After all they advertise 125kbps UP speed during peak hours with the professional plan but I wasn't getting what I was sold. I bet your problem is similar.

It could be caused by poor dish alignment where download speed is less critical of an issue with a poorly aimed dish compared to what will happen to your UP speed when the dish isn't aligned well enough. There can be other reasons why UP speed is slower than it's supposed to be but I'd just act like the squeaky wheel and make them fix what they should to get you the service you are paying for as it is advertised. Don't let anyone there cop out to providing you less than what they claim they should be giving you on their site. After all you either paid $600 for the equipment or are paying a jacked up monthly fee for the bandwidth you need to make Vonage work.



Read The Full Thread:

Vonage and satelite internet Hughesnet


I HAVE HUGHES NET SATELITE PROFESSIONAL . I RECENTLY ADDED VONAGE, I HAVE EVERYTHING
VoIP over a satellite connection is marginal at best, and unworkable at worst.
When I made the "choppy" phone call, I experienced a delay of only about 4/10ths
For all you folks out there that want the real reason that VOIP doesn't work on HughesNet
I've lurked on this board for a while, but now I really need some help. I just ordered
You can use the forum's VOIP Test to test your speed and connection You can
Thanks- I will try that test. What about the faster packages available from HughesNet?
I would try the test first, and see how much bandwidth you have available. If its
Thanks arcking. I will be back out in Colorado next week and I'll run/post the results

Conanrx posted "I had the same problem today when I made a call using my vonage router with Hughesnet" on 06/13/2006

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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

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