 |
 | Vonage Forum Menu |
| | |
| Vonage Forums |
|
|
| | | |
| Vonage In The News |
| | |
| Vonage Customer Reviews |
| | |
| |
Vonage I had real hopes when I switched to Vonage 8 months ago. I was not expecting perfection
I had real hopes when I switched to Vonage 8 months ago. I was not expecting perfection but a decent reliable service. Unfortunately, despite numeral calls to the help centre and getting good advice through this board, I was never able to get a reliable decent service.
I was ready to cancel several times over the past months but I always convinced myself that I should keep trying just a bit more and that I would eventually succeed. I hate to fail! I had tweaked the QoS to the best, have an ultra fast Internet, had followed all the recommendations...
It just did not work for me. :( In fact the quality of service is even worse now that it has ever been over the past months. It is to the point that my doctor's office hangs-up on me when I try to make an appointment as they can't understand a word of what I say and that my friends suddenly don't hear my voice, while I can still hear them, after a just few minutes of talking on the phone. I call them back and the problem reoccurs within minutes!
Using a phone should not have to be that difficult and frustrating. So I am cancelling my service for good this time and have sent my cancellation notice to Vonage. I wish I had done it several months ago instead of procrastinating and trying to make this work. The only reason I did is because I know the system CAN work and it does for some people, including my son in Toronto. But it certainly did not work for me!
I guess I'll have to wait a few years until Voip matures a bit more before giving it another try!
Incidentally, I find that the $50.00 charge applied by Vonage when you cancel the service to be a total ripoff. IF they had been providing GOOD service and I had decided unilaterally to cancel, that would make sense. But applying a penalty for leaving a company which has NEVER provided an adequate service to me at any time during the contract seems just barely ethical!
Anyway, I want to thank all those on this board who have providing me help and good suggestions and continue to help many other users. And good luck to all those who are presently struggling to get their system working, like I have been during the past 8 months! I wish you to be more successful than I have.
Adios!
Pat. DuBois
Read The Full Thread: After 8 months trying to get Vonage to work I''m quitting.
• Take care, too bad you couldn't get it to work properly.
Are you using Cable
• I tried both high speed Telus ADSL and Shaw cable. Surprisingly, I actually got
• I have only tried Vonage with cable, I use Cogeco Cable. I had DSL before Primus
• As one who has been trying really hard for over 8 months to get my Vonage service
• Our service has been so unreliable (with a very fast Cogeco connection) that we
• If you want to cancel your Vonage service you need to call them.
• Unfortunately, this is correct. You need to call them, contrary to their own Terms
• My 1 year anniversary is coming up in October, I am happy with Vonage, but maybe
pdubois posted "I had real hopes when I switched to Vonage 8 months ago. I was not expecting perfection" on 06/08/2007 |
|
|
| |
| Vonage Service Plans |
| | |
| Vonage VoIP Members |
| | |
| Vonage Stock Price |
|
Value: 3.07
Change:  +0.15
Up to 15 Minute Delay | | | |
| Site Search |
| | |
|
|
Vonage VoIP Phone Service is redefining communications by offering consumers
& small business VoIP Internet phones, an affordable alternative to traditional phone service.
The Vonage VoIP Forum Generated This Page In: 0.55 Seconds and 410 Pages In The Last 60 Seconds
The Vonage VoIP Forum
|
Members
New 
New Today 24
Yesterday 12
Total 63434
Who Is On Site
Visitors 156
Members 1
Total 157