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Vonage I had my Vonage service activated 4 days ago. I had switched from Lingo to Vonage



I had my Vonage service activated 4 days ago. I had switched from Lingo to Vonage because of their World Calling plan. Ever since I switched to Vonage, I am having major problem. The calls are getting cut-off after 5-7 minutes no matter whether they are incoming or outgoing or made from mobile phone or land line or even from other Vonage subscribers. Whenever calls cut-ff there is a message in the LCD display:

Aug 30, 09:12:41 am Vonage Register Error[Code 004] Unplug power connector and plug it in again. Wait until you see the Phone 1 icon displayed.
Aug 30, 09:15:31 am Vonage Register Error[Code 004] Unplug power connector and plug it in again. Wait until you see the Phone 1 icon displayed.
Aug 30, 09:15:31 am Vonage Register Error[Code 005] Unplug power connector and plug it in again. Wait until you see the Phone 2 icon displayed.

Vonage technical support has not been able to help. All they keep asking me to do is do speed test, do ping test, do tracert test, restart my modem, restart the Vonage adapter...

If the problem is in my network/ISP/modem, how come Lingo was working fine till 5 days ago? Is Vonage equipment worse than Lingo's? Since my number has not yet been ported, I can still plug the Lingo adapter and it works fine, no matter how long the call is. The Vonage technical support keeps asking stupid questions like "is anyone downloading a movie while the call is going on?" They should know better that Voip adapters require only 90-100kbps bandwidth. On a 16 Mbps line, it really does not matter. Lingo works fine no matter what I am doing.

I have performed speed tests many times and they come out fine. I work with corporate networks so I know what I am talking about. I am on Comcast high speed network and the speed and availability of their network has never been a problem for me.

Does anyone know how to get the issue fixed?



Read The Full Thread:

Calls cutting off after 5-7 minutes


It looks like the telephone adapter is detecting connectivity loss. Can you post
1. Mechanicsburg, PA 2. Comcast cable 3. Download 8374 kbps, upload 1309
If you go into the V-Portal's setup page, check out Advanced Setup > QoS >
Upstream bandwidth is set to Auto. Measured Upstream Bandwidth 1519 Kbps However,
As far as I know, the SB5100 has been discontinued by Motorola. It was a very popular
I just switched from Packet8 to Vonage for the World plan.. Packet8 worked flawlessly
I had exactly same problem with new telephone adapter I put in this week. Worked
same thing.. i spoke to a support rep and she had no idea of a newer firmware. she

axgupta1 posted "I had my Vonage service activated 4 days ago. I had switched from Lingo to Vonage" on 08/30/2009

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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

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