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In The Forum:
Hard Wiring - Installation
Topic:
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In The Forum:
Hard Wiring - Installation
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Vonage I had exactly same problem with new telephone adapter I put in this week. Worked



I had exactly same problem with new telephone adapter I put in this week. Worked with very helpful support guy though and the problem is now fixed.

The adapter needs to get a firmware update and failed to get it even though I repowered the cable modem (Comcast), then the Vonage adapter. Here's how we fixed it. Start with everything off and disconnect the CATV cable from the cable modem (honestly I didn't believe this would matter either but it does). Now reconnect the CATV cable then power up the modem. When the modem has fully powered up and reset itself then turn on the telephone adapter. It goes through its full power up cycle then puts up a message saying downloading firmware update. This took about 3 - 5 mins, after which it reset itself again before going active.

Now everything is working really well. Had a 1.5 hour conversation US-UK yesterday. No interruptions



Read The Full Thread:

Calls cutting off after 5-7 minutes


I had my Vonage service activated 4 days ago. I had switched from Lingo to Vonage
It looks like the telephone adapter is detecting connectivity loss. Can you post
1. Mechanicsburg, PA 2. Comcast cable 3. Download 8374 kbps, upload 1309
If you go into the V-Portal's setup page, check out Advanced Setup > QoS >
Upstream bandwidth is set to Auto. Measured Upstream Bandwidth 1519 Kbps However,
As far as I know, the SB5100 has been discontinued by Motorola. It was a very popular
I just switched from Packet8 to Vonage for the World plan.. Packet8 worked flawlessly
same thing.. i spoke to a support rep and she had no idea of a newer firmware. she

michael534 posted "I had exactly same problem with new telephone adapter I put in this week. Worked" on 09/14/2009

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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

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