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immiusa Posted:
Hello, Looks like
I am having a
unique issue with
vonage calls. When
I am the call,
...

In The Forum:
Report A Forum Bug
Topic:
Voice break from one side (transmit/source side) frequently
On Dec 22, 2014 at 20:15:39

Whitmarsh Posted:
Yes, boiler-plate
answers they
usually are,
though I did get
one sensible
answer
...

In The Forum:
Vonage UK
Topic:
Witholding Caller ID from display and the BT 1471 service
On Dec 17, 2014 at 09:58:00

revrob Posted:
I never heard from
them again. Seems
like boilerplate
answers only and
then that's
...

In The Forum:
Vonage UK
Topic:
Witholding Caller ID from display and the BT 1471 service
On Dec 11, 2014 at 15:43:28

dconnor Posted:
It all depends on
the wiring in your
house. Is it wired
for single line or
dual line?
...

In The Forum:
Hard Wiring - Installation
Topic:
Question on 2 Lines and Vonage (both Vonage)
On Dec 10, 2014 at 11:54:24

sashasuman Posted:
so that would mean
even if the number
is already with
another phone
provider i can
...

In The Forum:
Vonage Canada
Topic:
Control your account from your iPhone
On Dec 10, 2014 at 04:20:21

Pinfold Posted:
Simple question I
hope. I have a
1 line vonage
adapter, ordering
a 2 line one,
...

In The Forum:
Hard Wiring - Installation
Topic:
Question on 2 Lines and Vonage (both Vonage)
On Dec 09, 2014 at 18:19:52

Sxandy Posted:
so that would mean
even if the number
is already with
another phone
provider i can
...

In The Forum:
LNP – Local Number Portability
Topic:
Mitel 3300 CXi connections
On Dec 06, 2014 at 05:47:30

Whitmarsh Posted:
*30 is supposed to
block caller-id
for all subsequent
calls; if *67 does
it for
...

In The Forum:
Vonage UK
Topic:
Witholding Caller ID from display and the BT 1471 service
On Dec 01, 2014 at 06:30:00

revrob Posted:
Thanks for the
userguide info and
the new codes -
unfortunately the
result is the
...

In The Forum:
Vonage UK
Topic:
Witholding Caller ID from display and the BT 1471 service
On Dec 01, 2014 at 06:01:33

ILLLLM Posted:
I have a Cox
connection. Vonage
router is hooked
directly to cox
modem. Cox
Download
...

In The Forum:
Vonage
Topic:
Calls dropping every 5 to 10 seconds
On Nov 25, 2014 at 14:24:54


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Vonage I had been having a problem with my Vonage service from last Thursday up to this



I had been having a problem with my Vonage service from last Thursday up to this past Tuesday. For some of my phone calls (about 1/3), I had been having one-way audio issues where the other party would not be able to hear me. This would happen with calls I would make and receive using the phone attached to my Vonage adapter. The kicker, however, is that this would ALSO happen with calls I would answer on my cell phone using SimulRing.

I have been going back and forth with Vonage tech support since Monday about this. In every e-mail I send to them, I imply or specifically state that the problem MUST be somewhere in the Vonage network, since that's the only way the same problem could be ocurring for both kinds of calls. And in every response I've received except one, they've tried to troubleshoot my adapter and local network. The one e-mail that was not about the adpter itself was a request that I test SimulRing with a different phone number. I even specifically asked that my problem be escellated, and got yet another response to change something with my local network. :x

Now, I'm not looking for a solution to the problem for me to implement, since I'm certain there's nothing I can do about it. I AM venting a bit about tier 1 support. But I am also hoping someone who is better connected than me might either be able to provide insight as to what the specific problem could be that I could pass along to them, or better yet, trigger an investigation into this problem within the Vonage network. If it's happened to me, I'm sure it's happened to others. I just wonder how many of these others may have spent time troubleshooting their adapters when the actual problem was elsewhere because they didn't have SimulRing to provide the additional clue I had.

Thanks.



Read The Full Thread:

One-way audio with both adapter and SimulRing calls



JKeyser posted "I had been having a problem with my Vonage service from last Thursday up to this" on 01/23/2009

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