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Vonage I had an identical problem several months ago when Vonage was updating their database.





I had an identical problem several months ago when Vonage was updating their database. They kept sending me "unable to verify" "911 not activated" emails. (Actually my 911 was still working, and I had not changed my 911 address info for over a year.)

In my case, I think I figured out what was going on - I live in the city of Northville, MI. The city of Northville and Northville Township, MI (an entirely different municipality) had combined their independent 911 emergency dispatch operations into a single dispatch point, actually being operated by the Northville Township police.

I believe Vonage, in attempting to create an E911 compatible database, must have removed "Northville" (city, i.e.) as a valid address in the database because weeks later, when someone at Vonage changed my 911 address to "Northville, Township of", I suddenly received a "911 activated" email!

Could something like this be the cause of your problems?

In any case, be sure to test 911 once it is set up - mine still does not go to the correct dispatch point, for whatever reason!



Read The Full Thread:

911 setup will not accept my address


I have set up my phone service and it is working properly, but when I try to set up
Wait, I am confused...On your other thread you said you haven't even received
No no no...LOL, I HAVE an adapter that Vonage sent me. It works great. All I asked
Duh on me... :oops: Well then welcome as a customer/forum member/ soon to be
The only thing I have received is that notice that they cannot match the address.
No problem! Like I mentioned it have to match identically. It took me a few
Well there isn't much to correct on my address at all. It's in a neighborhood in
How long does it take to get your 911 address validated ? Mine was put in on July 11
I had waited for 2 weeks until someone suggested the following: go to this
You're probably right. I think that's a great suggestion. I did compare what they

Dave48167 posted "I had an identical problem several months ago when Vonage was updating their database." on 01/11/2006

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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

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