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mikebrown Posted:
Hello, I think
you should consult
it with the Expert
they can surely
help you
...

In The Forum:
Hard Wiring - Installation
Topic:
Hardwiring in a Rental House
On Jun 24, 2017 at 09:15:34

Haniltery Posted:
For wipe call
history also some
of the offline, in
gengral , it
usually apply to
...

In The Forum:
Vonage
Topic:
How to Delete call history from online account?
On May 09, 2017 at 06:14:26

diana87 Posted:
You have to use
VPN service to
bypass
Geo-restrictions
and get free
access while
...

In The Forum:
Vonage
Topic:
Recent calling problem from Egypt
On May 02, 2017 at 17:28:06

dconnor Posted:
What is the main
number on the
account? And
which one is the
virtual number?
...

In The Forum:
Vonage UK
Topic:
How do you call 999
On Apr 27, 2017 at 18:52:02

Trafford Posted:
Seems like a
simple
question. We
rely exclusively
on a Vonage system
for our
...

In The Forum:
Vonage UK
Topic:
How do you call 999
On Apr 27, 2017 at 10:42:50

diazou Posted:
Hello, It's
compatible with
Android your phone
software
? Thanks!
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Mar 28, 2017 at 12:42:33

jeddaisg Posted:
Hi all We have
a Vonage VOIP
system for our
office. Lately,
our call quality
...

In The Forum:
Vonage
Topic:
Ethernet Cable; Wiring schematic? 568-B?
On Feb 23, 2017 at 18:33:52

beast321 Posted:
I don't know if
you heard, that
many more
Dreamcast games
are opened up
recently.
...

In The Forum:
Fax - Tivo - Alarms
Topic:
Using phone as a dial up modem for Dreamcast Gaming
On Feb 16, 2017 at 03:16:51

Av8rix Posted:
Sorry to start a
new thread on an
old topic but when
I google “Vonage
MAC address
...

In The Forum:
Vonage
Topic:
New adapter and router -- MAC change
On Jan 11, 2017 at 01:07:21

tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have
...

In The Forum:
Hard Wiring - Installation
Topic:
Vonage behind switch
On Dec 05, 2016 at 12:35:11


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Vonage Customer Reviews
Salt Lake City: impressions after several months
Salt Lake City: impressions after several months



Review: My First Day With Vonage, Excellent!
Review: My First Day With Vonage, Excellent!



Great Price, No Complaints
Great Price, No Complaints



You need some common sense.
You need some common sense.



Vonage Customer Review: One month with Vonage, and...
Vonage Customer Review: One month with Vonage, and...




Vonage Reviews

Vonage I had a lovely experience with Vonage this week. I called support because



I had a lovely experience with Vonage this week.

I called support because our VT1000 has been dropping out completely (no phone or internet) almost daily for a week or two. I've been a customer now for about 2 years and have never had this problem before, and, haven't changed anything recently with my setup.

So I go through all the levels of customer service (1 - 2, etc).

Basically, after rebooting it twice, they determined that I needed a new VT1000. I was fine with that actually, until they told me that I was going to have to pay $100 for the device.

This pushed me over the edge. First, the call had taken over an hour and a half to get to the point i was at. Second, the guy kept calling me "Jon", when I kept telling him my name was "Don" (both techs were Indian, so it was hard for them to get stuff right).

Second, I said "well, how can you tell from me rebooting it twice that it sounds like I need a new adapter?" He really didn't have any answer for this. I told him basically that I could go to Tomato Vine or some other service and get a new free adapter and even 1 free month of service. He said then that he didn't have any authority to give me a free adapter since my 1 year warranty had expired but he would transfer me to some special management group to see what they could do.

Well, once transferred to them I got the nice "your wait is 25-30 minutes" message. So I sat on hold for about 20 minutes (on my cell phone, like I had for the entire call) when I was disconnected from them. My cell didn't die either, I had full bars the entire time.

Well, that was about Tuesday or so of this week and my adapter hasn't crashed once since. Maybe they fixed something on their end and didn't mention it. Who knows.

All that I know is that if it does start to drop out again, and we go down this path again, I will not be suckered in to buying a new adapter. Hell, Best Buy sells one that's almost 1/2 the price of whatever they were trying to sell me.

Vonage showed no reward for me being a loyal customer at all.





Read The Full Thread:

Customer Service Problems


I have been a vonage customer for a couple of years now. Frankly for the most part,
hai, in that case just disconnect ur fax from the pap2 and connect a phone to the
Well, Grand total of 5 Hours on the phone trying to solve this issue.. Looks like
Well, make that a grand total of nearly 7 hours before the dust settled... Here
I will call them! Thanks; I will also ask for the credit! Agian Thanks. Cindy
Cindy, The good new is YES advanced tech support IS in this country, and some of
I just spent 3 days with no dial tone! No telephone to call support and used up
a little tip for you cindy if you really need help and nobody is able to answer
Vonage needs tech support via text chat. Although this wouldn't be possible when
I am trying to get hold of vonage customer service from account management since

cybrenergy posted "I had a lovely experience with Vonage this week. I called support because" on 06/09/2006

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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

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