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Vonage I guess you don't see my point. This number was NEVER invalid for at least the past
I guess you don't see my point. This number was NEVER invalid for at least the past 4 years (how long he's owned the house). It was NEVER "not in service". So, why is it even in this bogus number block database? And it's bogus becuse if a customer leaves Vonage and goes back to their telco, they are probably taking their number back with them. So, what is Vonage keeping this database for? All it does is keep their current customers from calling former customers. They should try to connect to every number dialed by a customer. If it's not in service - really not in service - then no one will answer.
This guy's phone number should have never been in the database! That's why it's blacklisting. Vonage was refusing to dial the number for no logical reason. This guy owned the number, not Vonage. It was ALWAYS in service, for as long as he's owned the house. He's had the number for at least 4 years (and Vonage has only been in existance 5 years). He may or may not have ever been a Vonage customer - I have no idea, next time I see him I will ask.
===================
UPDATE:
Got this message today (Dec 6) from Vonage. They have now deciced to let my wife call her brother from our phone:
This is an auto response email message. Please do not respond.
The phone number in question has been removed from Vonagae's Database
and calls from Vonage customers will now complete successfully.
If you have any questions now or in the future, please contact Vonage
Customer Care 24 hours a day, 7 days a week by calling us Toll Free
at: 1-VONAGE-HELP (1-866-243-4357) or by visiting the help center of
our website at http://www.vonage.com/help.php?lid=nav_help
Read The Full Thread: i100 - "this number is not in service"
• When calling my brother-in-law from my Vonage phone, we are getting an error message
• UPDATE:
OK, just got off the phone with customer service and the answer was
• This is a fairly common problem. It often happens after some transfers a number
• I can confirm that this does happen also with other non voip telco companies too,
• Dude, it's a database. Is a stupid listing of numbers. It probably works on logic,
• these people also had the same problem:
http://www.vonage-forum.com/ftopic15437.html
Vonage
• I think "blacklisted" is going overboard a bit; I prefer to think of it as just a
ChazzMatt posted "I guess you don't see my point. This number was NEVER invalid for at least the past" on 12/06/2006 |
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