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diana87 Posted:
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dconnor Posted:
What is the main
number on the
account? And
which one is the
virtual number?
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On Apr 27, 2017 at 13:52:02

Trafford Posted:
Seems like a
simple
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rely exclusively
on a Vonage system
for our
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On Apr 27, 2017 at 05:42:50

diazou Posted:
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jeddaisg Posted:
Hi all We have
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our call quality
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On Feb 23, 2017 at 12:33:52

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many more
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In The Forum:
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New adapter and router -- MAC change
On Jan 10, 2017 at 19:07:21

tplink Posted:
Im trying to add
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currently have
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On Dec 05, 2016 at 06:35:11


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Vonage I guess you blame Sony, Toshiba, or any other electronics vendor for selling you



I guess you blame Sony, Toshiba, or any other electronics vendor for selling you a TV that was already owned instead of realizing it was returned to Circuit City and the store restocked it. This is not an issue with the party that offers the hardware but with the store itself.

From what you just explained, a person bought the Vonage V-Portal at Circuit City and returned it to the store. They never paid for Vonage after the initial payment to make the Account go Active. This landed their Account in Suspend status.

You went to the store and took this unit from the shelf and tried to activate it however it is still Active on this other Suspended Account. Vonage cannot just terminate a person's account without them physically calling to Cancel it. So while this MAC is still associated with another account, it cannot be activated on your account or any other account for that matter. A MAC address can only be Active on one account at a time.

So unfortunately your only option would be to return it for another one or don't sign up with Vonage at all. And since this is the store stocking them, there is no way for Vonage to know which MAC's are active or not. In most cases, devices returned to the stores are usually not Active as they are returned when they don't work or deemed defective, therefore not restocked or they are returned if customers have issues getting service to work therefore account is terminated and MAC is deactivated.



Read The Full Thread:

Refurbished Portal - MAC Address Still Allocated


I have just tried to register with Vonage. I got an error that the MAC Address on
Actually no. The TVs do not (yet) have a MAC Address allocated that makes them
We can go back and forth all day but your going to be close minded and put the blame
forth
Well I was going to add to this how helpful the last Vonage helpdesk contact was
really....just take the thing back....and get a fresh one.....you'll be so much
I researched the V-Portal-on google, on Vonage-I even chatted with a Vonage sales
Although not the same, software installed, then resold is worthless (at least
I hope to like Vonage's service. I was pleased with the sale's reps ability

VonTechMgr posted "I guess you blame Sony, Toshiba, or any other electronics vendor for selling you" on 11/30/2008

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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

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